Hi
I have a brand new (4 days old) Envy X2 (Win 8 32 bit) which has locked up about 3 times. (X2 11-g030ea)
I've seen a few other people have had this problem, but following their solutions (bios update etc) hasn't worked for me - there are no updates at all for my laptop (probably because it was 'born' on 4 March 2013, and the updates are probably already applied).
When I ran diagnostice, I got:
Processor check: SOFTWARE ERROR
Component Test: PASSED
Can anyone clarify what the error might be (or, how to find out what the error is) and how to fix it, and if it is related to the lockups?
Also, I have installed only one program since I got the machine (writing software called Scrivener, Win 8 compatible). Otherwise the laptop is still in factory state.
Thanks in advance.
PS I really love this machine, and I really, really don't want to have to return it...