gingerjoe18
2013-02-23

I've been reading as many of these forums as I can but none seem to help for me! I've linked my laptop to 2 different TVs, the picture comes through fine but the sound doesn't. You can hear the sound on the laptop like when you click on things but then when it's videos and music it doesn't come through. I've tried enabling and disabling the HDMI sound output but it doesn't seem like it's doing anything when I click it. The green tick stays on as if I hadn't clicked it and I can't disable the others. Please help me!!

AxshunJaxun
2013-02-25

Hey gingerjoe18,

 

It sounds like there is a mix-up with the default playback device. 

 

Instead of enabling or disabling devices, you should only need to change which one is the default. 

 

1. Make sure you re-enable any devices that are currently disabled. Right-click on the speaker (bottom right, next to the clock) and click on Playback Devices. Click on the first device listed and click the Properties button. In the General Tab, at the bottom, next to Device usage, choose 'Use this device (enable)'. Then click OK and repeat on each device listed, until all of the devices are enabled.

2. Then when you have a TV plugged in via HDMI, make sure the TV is on the right HDMI input/source (such as HDMI 1 or HMDI 2).

 

3. On your notebook, in the playback devices list, when a TV is plugged in, you should have an item in the list with an icon that looks like a TV. (The name of the item may not look familiar to you. It may be the TV model number.) Click on that item to select it and click the Set Default. Then the TV should have a green check mark beside it. Once you've got that, you should have sound coming through the TV.

 

I hate to even mention it, but make sure you've got the volume turned up on the TV and on the video or movie you're trying to watch.

 

I hope these suggestions help! Please let me know if you run into any issues or questions. I'll look for your reply! If this solves the problem, you can help other users with the same problem, by marking this post as the solution. 

 

 

 

gingerjoe18
2013-03-07
Hey thanks, I went through it all step by step and it all made sense but its still not working the green tick is there so I really don't get why its not working but all the volumes are up and I can see the laptop screen on the tv but still no sound
AxshunJaxun
2013-03-07

Try installing these drivers. They are the latest versions for your particular notebook. If you wouldn't mind, try audio first and then test your TV sound in the same way you were trying to use it before. Then try graphics and test your TV sound, and then BIOS.

 

HP Pavilion g6-1394sa Windows 7 Audio Driver version 6.10.6341.0

HP Pavilion g6-1394sa Windows 7 Graphics Driver version 8.900.7.1000

HP Pavilion g6-1394sa Windows 7 BIOS version F.53

 

It looks like updating drivers helped on this thread. Let me know the results or if you have any questions  

gingerjoe18
2013-03-09

Thanks for the link! unfortunately none of them have worked! Downloaded all 3 in the order you send too but none of them have made a difference :'( I really don't get it!  

AxshunJaxun
2013-03-11

Unfortunately, it sounds like we might be narrowing it down to a hardware issue. Have you tried different HMDI cables? There is a common misconception that a cable is a cable, is a cable, but the cheaper it is, the cheaper the quality is. I would say don't go out and buy the most expensive one you can find though. For now just try a different brand of cable especially if you happen to have another one lying around the house. You could also try the original cable in a laptop-less scenario, perhaps, between a DVD player or a gaming console and one of the same TVs you have been trying it with. 

 

I would also try a VGA cable to one of those same TVs. Let me know the results

gingerjoe18
2013-03-27

Hey I bought another HDMI cable but neither work so I'm assuming it's a problem with the laptop! I bought a VGA to HDMI cable before the HDMI but was told instantly that it wouldn't work for some reason so didn't even bother trying it!

AxshunJaxun
2013-03-29

Hmm. That's strange. A VGA to HDMI cable should work, it just won't be digital HD. Have you tried it yet?

 

It may end up being a video chip issue and unfortunately that means replacing the motherboard.

gingerjoe18
2013-03-30

Hey I just tried it and which ever way you have it, nothing happens, not sure if I have to change any settings or anything though so it might work but as it stands, blank TV screen

AxshunJaxun
2013-04-01

With the notebook on and loaded to Windows, you can press Windows key + P to bring up a display selection window. Choose extend or duplicate. Make sure the TV is on the correct input/source.