goodintentions
2013-04-02

Exactly what the title says.  If I plug my headphone into the dock, the volume is only about half of when I plug it into the tablet.  Am I alone?

UniProg
2013-04-04

Hello goodintentions,

 

What is the product number to your notebook and dock, and your operating system?

 

Thanks,

 

 

 

 

goodintentions
2013-04-04
UniProg wrote:

Hello goodintentions,

 

What is the product number to your notebook and dock, and your operating system?

 

Thanks,

 

 

 

 

The p/n is c2k61ua#aba

 

The dock does not have a p/n or s/n.  The operating system is windows 8.

UniProg
2013-04-04

Thanks for the quick reply!

 

Take a look at this document.  I checked, and there are several updates within the last 30 days, for your notebook.  I would like for you to use Recovery Manager to restore your software and drivers.

 

If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it!

 

Please let me know if this helps resolve your issue.

Good luck!

goodintentions
2013-04-04

Already tried it twice.  I just want someone who owns this tablet/laptop hybrid to confirm whether it's just me or it is inherent in this model.

ejoki
2013-04-07

I have same problem.  Thought it was defective jack.  I am bringing the laptop back to Office Depot where I bought it last week to have them verify issue.

UniProg
2013-04-08

Hello ejoki, Did you perform any of the troubleshooting steps listed for goodintentions?  So you have a dock as well - the exact same problem?  Do you have the same notebook (HP Envy x2 11-g010nr)? Thanks,

jerlit
2013-04-09

Yes, I have the same issue.  The volume out of the keyboard jack is about half the volume out of the tablet. I've also done some research and found this problem seems to exist in store models as well (Office Depot).

jamesstringer
2013-04-09

This is also happening on my Envy x2, I am in New Zealand.Please fix HP!  The headphone jack on the keyboard dock is far too quiet, the jack on the tablet is great!