My new HP EnvyX2 has had a number of screen problems.
1) on startup everything on the screen is blurred
2) on startup I get white lines across the screen and have to reboot
Can anyone advise what the issue might be? I always have trouble turning it on, although it does not always result in this sort of screen.
Thanks for the reply, but how do I uninstall the video driver? From device manager? and what is it called?
Also, my recovery maager looks different to the link you've provided. Under I need immedita help the only option I think is appropriate would be 'Drivers and Applications Reinstall', correct?
Ok,
You are correct,
Skip the un-install step and just re-install the Video driver
ok, but there is no video driver listed. Image below shos the only options. thanks
I've run the update you advise. I'll report back after a few days of testing.
Thanks again for the prompt replies.
Thanks - Please do.
Another thing to try is a Hard reset - for your model -
Remove AC adaptor - then hold down Power button for 15 seconds - thats it.
By way of an update on this.
I have followed all of the instructions on this thread, as well as installing the drivers mentioned on other threads. I thought the screen was fine but yesterday I got a blurred screen again, in tablet mode, when waking the tablet from sleep. It's not teh same as the image I showed earlier on this thread, instead all the text, images onscreen are blurred/smeared. It can only be resolved by turnign teh tablet on and off again. Any ideas?
I am having persistent issues with turning the laptop on - I'm going to post this in a fresh thread.