Hi,
I recently switched to a 9470m Elitebook folio - but the fan noise is killing me when docked in and standing on the desk near me. Is there any possibility to reduce the noise?
Already done:
- BIOS update
- BIOS setting "fan always on on AC power" deactivated
Windows 7 x64 Enterprise
Already tried speedfan but it seems that it couln`t detect the fan.
thanks
Its either a faulty fan or a faulty thermal sensor on the board. You need to call tech support to get a case loged to get the issue resolved.
Unfortunately, we recognized this problem on several model.I'm afraid : this is a design problem (quality of the fan ?).I hope that a future bios update will solve this problem.I think it's unacceptable on a high-end machine like that !The direct competitor (Thinkpad X1 Carbon) is completely silent!!This situation is very frustrating.
If you haev multiple computers with the same problem then just get one unit serviced and see if the issue resolves. If it does, then let tech support know so a mass service could be conducted or perhaps a replacement. Conditions, however may apply based on the country process.
I can not imagine that this problem is not listed in a HP Support Knowledge Base ?
We have the same problem, we just bought 2 HP 9470m and both of them has this annoying high frequent noise when the fan runs.
I hope this is a faulty fan or something, because the machine is useless for us attending business meetings and working with on a daily basis.
I opened a case with HP support the same day we received them and we are still waiting to hear from level 2 support on how to proceed with this issue.
Hi kekarlsen,
would be great if you keep us updated on this. I didn`t create any cases yet as I think this is fail by design and not "repairable" but anyway interesting to know what HP`s statement is.
thanks
Yes, I'll update here as soon as I hear from HP.I have my doubts too about this being repairable problem, but I sure hope so, because then this is not an Enterprise High-End machine that should have the EliteBook brand.Except this noise issue, I think that everything else is top quality! As we are used to from all the other previous Elitebook models we have bought.
Could you provide the case number, I'd like to have a look and see if I can get any more information on this issue.
I have PM'ed you with the case number, hope you can find out something more then, HP Support says I just have to wait.
I've been through all the services HP provided me to fix this issue and no results.
First, the laptop was send to a repair centre in Poland. Came back a week later with the problem still occuring and a notification that the repair team could not reproduce my problem.
Then a week later, an HP service guy came onsite and had a look at the laptop and told me this was just a normal thing with these kind of laptops. He also told me that there was nothing more they could do to fix it so I just had to work with it.
For me, this is not acceptable. We have several other brands of laptops in the office and they don't produce any kind of noise. This one however makes a constant noise and I cannot bring it to meetings because it's just disturbing.
Hope HP will come up with some sort of a solution in the future because this is not acceptable for a laptop that is supposed to be the top-line of the HP assortment.
I bought my HP Elitebook Folio 9470m in January 2013. The very annoying high frequency fan noise was present from day 1.
HP Support has escalated this case through their system and after replacement of two fans (first onsite tech, second replaced it myself), new tech onsite today replacing top case (paint quality seems to be very bad) and new keyboard, the sound level from fan is a little bit lower but still not gone (high frequency sound). The paint problem is also present on mouse pad, which will be replaced.
Photo keyboards: https://plus.google.com/u/0/108461027250729031344/posts/ZQR61FSiqF5.
Please keep this discussion updated everybody.
Purchased this laptop yesterday and have the same issue with the loud high frequency fan noise. I've updated everything that is possible including BIOS to the latest version (now I have BIOS v. F.40 from 4 Feb 2013). Also I've disabled the option "Always turn on fan when connected AC" in the BIOS. After BIOS update the noise became sligtly less louder but it's still much louder than the noise from all other laptops that I've had deal with and makes me feel uncomfortable when I work.
I have the following product number: C3C72ES#ACB.
My question to HP representative: is it the problem of a specific revision and it's already fixed in the following revisions? If it's so I'll just replace it to the newer revision (e.g. to h4p02ea), otherwise I'll have to return it to the shop and change to another vendor.
I haven't received a response on this issue either here or via installed to the laptop support on-line chat. Thus I suppose the support in HP is absent. I've returned the laptop to the shop and will try to find a different vendor's notebook. It's a pitty, since in all other aspects the laptop is great.
BTW shop's serviceman said that cooling problems are common for all HP laptops, they often died from overheating.
>I haven't received a response on this issue either here or via installed to the laptop support on-line chat. Thus I suppose the support in HP is absent.
This is a peer to peer forum, not an official HP support site.Have you tried contacting the HPSC?http://www.hp.com/go/hpsc
I attended HP Tech Tour 2013 today and asked the HP Client team about these issues with fan noise on the 9470m.
They said that there where confirmed two issues with it:
- First issue is possible to fix with a firmware update were the fan spins up and down
- Second issue can be fixed with replacing the motherboard with fan, this issue is when you have this high frequency noise from the fan
I'll try contacting HP Support again on Monday to hear if they have anything new for me to try and I'll mention this to them.
No I didn't contact the HP support this way. But as I already said I tried to contact them using the online-chat and despite I was told the response will be in 2 minutes I haven't heard any in more than 40 minutes. Perhaps the support works so bad only in my region - Russia.However it doesn't matter now, I've already returned the laptop to the shop and purchased another vendor's one which doesn't have such a problem.