Hey everyone,
A week or so ago I received a HP Envy X2 as a part of my internship. I tinkered with it for a couple of days without even paying attention whether there is any sound coming out of it and at last, I figured that something is missing. There is just no sound whatsoever coming out, with or without head/earphones. What could be the problem?
Could you have turned the volume all the way down, accidentally, by pressing the volume button on the back of the tablet? That would be pretty easy to do while tinkering.
Less likely, but could you have pressed the mute button (F11)? (If you toggle the mute button, the light should go on and off. Does it?)Make sure that you have applied updates from Microsoft and HP, particularly BIOS and audio drivers.Let us know if any of that fixes the problem!
so I have bought a envy x2 and had no sound on the first one so I had it replaced then tested the second one when first set it up and now 2 days later it has no sound even in control panel it wont pplay the test sound just comes up test failedany help with this would be great
Hey MrBurns,
I'm sorry you're having this issue. I will do everything I can to help resolve it. Try both of these driver updates.
Intel Chipset Update version 6.2.9200.PR7 (audio is included)
BIOS Update version F.07
Once you have both of those installed, the issue should be resolved (as long as it is not a true hardware failure). I'm very interested to know what the results are so please let me know if you get a chance
Thanks for the replies everyone, I will try a few things out when I get back home.
For the record - I'm positive I didn't accidentally mute the device
svojnic wrote:
For the record - I'm positive I didn't accidentally mute the device
Didn't really think so, but I had to ask! (About the time I went to reply, I grabbed the tablet and hit the volume control, myself.) Here's hoping the driver updates do the trick!
I too have the same issue. I am 100% nothing is muted or turned down in my settings. I believe it happened after my update. It's not my main computer/tablet, so I never noticed it until today. I've only owned it for a couple weeks with hardly any use. So I hope for HP sake its just a driver(s) needed. I always seem to have issues with Windows based PCs. Never have had ANY issues with my Mac.
Hello FD_drifter,
I see that you are having a no sound issue on your computer. I have a couple of suggestions that may help but I need some information.
Are you using an Envy X2? If so can you provide the full model and product number?
I'm having the same issue with my X2 Tablet purchased from Australia (I'm unsure what model it is exactly).
The tablet occasionally stops playing sounds of any sort.
I've downloaded both the drivers listed above and it worked temporarily, but now it's back to normal.
The device IS NOT muted, he volume is all the way up. I've tried playing sounds from my browser, Itunes and Windows Media player.
This has been happening a lot lately and it really frustrating.
Hey AllenChen,
There has been a chipset update since those drivers above were posted. Here's the latest.
Intel Chipset Driver version 6.2.9200.PR9
It just came out pretty recently so that may be what triggered your issue. Download and install it and let me know what the results are.
EDIT: BIOS has also been updated since the earlier post. Here's the latest.
BIOS F.08
To stay on top of these updates as they are released, download and install HP Support Assistant. Set it to check for updates at least weekly and install them automatically if you prefer. If you would prefer to update them on your own without installing HP Support Assistant, you can go to the Support and Drivers Page > Click Drivers > Type in your product number and click Search > Select your operating system > Look periodically (every couple of months or when you encounter an issue) for driver updates. If you have any questions on that, please let me know
How did those more recent driver versions work out?
My HP Envy also has no audio. I purchased it in late March. The problem started a few days ago. I spent over an hour with HP Support Saturday afternoon, June 1. The rep had me install the new chip set and new driver, which did not solve the problem.His recommendation is to send it to HP Support or take it to the nearest Best Buy, which is an authorized HP partner. This the second issue I have had with the Envy x2. My first problem involved recognizing an HP wireless printer. This took over 2 hours to resolve.
Mine was also purchased in early April.
Update with mine...I basically restored it to factory condition and didn't update anything. It's working again. Sound is fine, but my one speaker iPad sounds so much better.
I should not have to restore to factory settings and start over. I plan to take the tablet to Best Buy and get the issue corrected. I read a statement by HP that the early tablets could have been released with issues.
Hi,
I've got the same problem here, but I only get no sound when the laptop has downloaden new updates. This happens about ones a week, which isn't really a problem (allthough I find it strange for a very expensive computer) but when I'm trying to install the updates the internet doesn't work anymore, the browser freezes and when I try to restart the power swith isn't working untill I pushed it about 50 times.
I'm doing system recovery now and I'll try the updates, but I'm not very happy about the product so far. (HP Envy X2)
Kees
Edit: IF he downloads the updates, which isn't really happening most of the time.
I to have this issue. I check and apply updates more than weekly. Problem is that the OS thinks everything is fine. I even deleted and readded the audio device, which usually will fix this type of problem in other pc's. I don't think it is a hardware problem since i have fixed it before. I kept trying things until it worked. I can't remember right now what those things were but will continue to test things and if I find one that works I will post it here.
HP, you are too big a company to have this issue for this long... come on, put some resources behind this and get it resolved.
Jeff Boothe
I went into adjust system sounds and checked the box to play windows startup sound and rebooted and I GOT SOUND. I will post again the next time I loose sound.
The first download installed and sound played at restart, but sound usually plays when I restart the computer, that's how I've been getting it to come back on, hold down the power button until it shuts down... Generally the sound will reset. If not on the first try then the second.
The BIOS download failed. I tried it three times, and it failed each time.
Right now I have sound - but I don't know if we've fixed the problem by downloading the drivers or not. I'll try to get back to you in a few days and let you know how it works out.
Thank you.
I have a new Envy x2, as well. After about 2 months, the sound quitbworking. HP Support worked with me and did everything they could over the phone. They finally decided that the system would have to be repaired. They sent me a box via FedEx. I boxed up the Envy, sent to the HP repair via FedEx, it was repaired, and returned via FedEx.
Hey
I recently got my hp envy x2 an was so happy untill i started getting trouble with the sound. At first i was hearing my videos, then the sound left the following day. It the came back but played softer and then when i was watching something and switched applications it went again. Could some one please fix this issue quickly please, it has become extremely frustating.
Save your energy typing your problems about the envy x2 here, because HP is not going to do a feck about it. Just spend your money on this too expensive laptop and live with the fact that it's not playing sound and doesn't upgrade.
Thanks HP