clever_trevor
2012-12-20

Hi,

I have a new Envy x2 & am liking this new laptop.

However, I have noticed that in 2 days since new that when opening the lid - instead of resuming - the screen is blank & I need to hold the power button for a long time - then once started, the 'event viewer' says 'recovered from unexpected' error.

Any clue to what this might be - or where I can look to see why this is happening

-

I have done a disk clean

All s/w updates completed

Diskchk reports all as fine

HP sys diags reports all as fine

 

Thanks,

T

 

 

 

clever_trevor
2012-12-23

Hi,

Well; thanks for the the feedback - am under welmed!

Anyways - in order to help others, what I have observered is this problem seems to be linked to the sound device.

As the problem seem to vanish & then I realised the sound was not working - with sound not working all remains stable. I then rebooted & sound works again but 'crash' also back.

 

I will hope for a fix in due course,

 

 

Finders
2012-12-27

Although I really like the Envy X2, in 10 days of use I have had 4 lock ups with a Blue Screen of Death (BSOD).  I have had no problems on my desktop computer since Windows 8 was released and hadn't seen a BSOD since Windows Vista first came out.

 

Two were Attempted Switch from DPC, one Kernel Data Inpage Error and one Driver Power State Failure.

 

HP needs to quickly get some updated drivers available via support.

Finders
2012-12-27

I also had a loss of sound and garbled sound when trying the HP Connected Music website. I phoned HP support and after deleting the Realtek driver and restarting, which reinstalls the driver, the sound has been OK.

clever_trevor
2012-12-28
Hi, Ive removed the HP connected music service - seems more stable now but will spend more time checking before concluding this as error for me. Like above - shame syatem not more stable 'out the box'... Otherwise is great little device.
clever_trevor
2012-12-28

As an update -

i see HP posted 2 updates, for the chip set & sound device - I've downloaded & installed these & hosouth is fixes the sound & system crash problems. I will review over next few days & report back.

cheers

Finders
2012-12-29
I installed the two updates. After installing and restarting I checked the drivers in Device Manager. The Realtek audio driver 6.2.9200.53 is dated 5/12/2012, but the 4 processor chipset drivers are 6.2.9200.16451 with an old date of 21/4/2009 - I had expected a December 2012 date. Is this what you have after updating?
clever_trevor
2012-12-30
Hi, Mine is same - However, since removing Music connected s/w & applying these updates - my tablet is stable & has not crashed on resume (which was occuring regularly) So, I agree that date of driver seems old & is odd when Intel Atom CPU is very new - at least this update seems to fix the crash, Cheers,
vic1010
2012-12-30
Hi, I Own an HP Envy 17t - 3000, I Bearly Used In For weeks And I'm Having Problem Starting It Up. I Tried Using HP recovery Manager By Pressing F11 on Start Up But I End Up Hanging In A Black Sreen With a Mouse at the centers of the Sreen. This Has Been Going On for over three Weeks Now And I don't wanna Return it, If I can Get Help From Anyone Here on What To Do I'll Really Appreciate it. Thnx a Million.
Kyle_W
2013-01-03
Can you boot into Windows?
vic1010
2013-01-03

no it doesn't boot to windows. all it does is just boot up to window splash screen and hangs at the blank screen with a mouse at the center. i have the recovery cds and I have the windows bk up image, tested the hard disk and it failed manytimes. is there anyway i can still fix this without removing the hard disk? tnx a million

Finders
2013-01-03
Mine Envy X2 now seems to be stable after installing the two updates.
vic1010
2013-01-03

no it doesn't boot to windows, if i insert the recovery cd the fartheset i can go is the windows splash screen after which it stops at a Blank sreen with the mouse t the center. i have the recovery cds, and i also have the windows image back up, tested the hard disk and it failed several times. is there anyway i can fix this without removing the hard disk?

Kyle_W
2013-01-04
vic1010, it sounds like you may be having a hardware issue with your notebook. If you just purchased it, I would recommend having it replaced. You have a one year warranty on the notebook from HP, so you could also call in and have it serviced under warranty.
CatFlaps
2013-01-09

I have a similar issue with start up, in fact I have to press the power button a number of times before I get any response.  At first I wasn't sure if I was doing something wrong, but I've installed the updates as suggested and I will report back. 

Finders
2013-01-10

After installing the 2 updates for the Envy x2 it has been stable, except for one occasion when it did not pick up touchpad or touchscreen gestures after startup.

As it would not respond to any input I couldn't do a soft shutdown and after switching off and back on it was just the same.

I had to plug in a USB mouse, which did then respond, to do a shutdown after which it was OK. I wouldn't like this to happen when I was away and did not have a USB mouse handy. Is there any other fix for this?

clever_trevor
2013-01-10

Hi -

 

Dito - I have exact same problem.

 

Since update I now find trackpad seems to stop responding on resume - not always must mostly; I found that removing the tablet from the keyboard base & then re-attaching seems to solve it.....

 

But...., this needs a proper fix....

 

Cheers,

t

Kyle_W
2013-01-11
Try this. Go into device manager and uninstall your audio driver. After you uninstall it, go to the device manager toolbar and select "scan for hardware changes". After this completes, reboot the computer and see if you are still having this issue. If you are, let me know and I will see if I can locate the most recent driver for you.
Finders
2013-01-13

Following the initial Blue screen crashes I contacted HP and uninstalling the audio driver and reinstalling it was the first "fix" applied.

 

I have also already installed the updated audio codec and the chipset driver. The loss of touchpad and touchscreen has only happened to me once since then.

 

 

clever_trevor
2013-01-13

Same here...

 After fixing one problem - now facing the next - the touchpad!

 So, awaiting a fix....

Finders
2013-01-14

I checked for any new drivers for the Envy X2 on the HP website.

 

The Realtek Audio Codec now shown is 6.2.9200.43 with a date of 11 Jan 2013 so only 3 days old.

 

I already have 6.2.9200.53 which was available as an update (dated 5/12/2012) but is not now on the website.

 

I called HP support to check if 43 was really an update as it had a lower version number. They said there were no reported issues with it so I installed it.

 

On restarting I got Blue Screen of Death "System Thread Exception Not Handled (bcmdhd63.sys)" followed by another restart and another Blue Screen "Driver Verifier DetectedViolation". This kept repeating and crashing after each restart and I had to do a roll back to recover. This brought back the driver 6.2.9200.53 and the X2 restarted OK again.

 

I called HP support back and told them about these two drivers. They are going to escalate this up to see if they can get a better fix but recon it will take at least a couple of weeks for identifying if there is any problem with the Realtek Audio Codec and coming up with a checked solution.

jazzedmurf
2013-01-28

I'm also experiencing the sound, touchpad, and lockup issues with my X2. I've tried uninstalling the Realtek driver (.53) and installing the older version (.43), but I'm still getting 90% of my sound in the right channel and 10% in the left... This just started a couple days ago, so I'm not sure what could have changed since last week. It's been locking up more frequently since these issues started up. 

 

Undocking/docking the tablet from the keyboard should not be a requirement for using this computer properly--the settings, touchpad, and sound should just work. I really want to love this computer, and I do for the most part, but these issues are BEYOND irritating and should not be present in a $900 computer!

 

Just in case this helps anyone else, here are the issues I've been experiencing with my X2:

 

Sound issues: sound plays 90% in right channel, 10% in left; sound is very weak; plugging speakers/headphones into jack with no audio playing present an audible, high-pitched whine; sound cannot be unmuted after unlockTouchpad issues: loses multitouch after unlock; forgets specified Synaptic settings after unlock; TOO sensitiveLock-up Issues: randomly locks when opening after being closed while on; locks from notifications while docked to keyboard (rare); unlocking system presents a blank/black screen (hard reboot necessary)

 

Any help with  this would be greatly appreciated, but I may be contacting HP for return information soon...

 

Edit: Somehow the audio balance got shifted from the driver update, but I went into my audio settings, speaker configuration, and then put both at 100%.

clever_trevor
2013-01-28

DITTO- Mine is exact same.

There was a recent 'touchpad' update & I am hoping that issue now fixed.

thanks,

Finders
2013-01-29

 

I was having these problems plus my wifi was slower than for other laptops using the same router. HP arranged to take my Envy X2 back for repair, suspecting it had a defective wifi card.

 

However, they asked me to do a "Reset PC" first to get it back to a default setup.

 

It took over an hour to reset but after this the wifi is now working at the full speed I get with my other computers. (there may still be an issue with streaming speeds across a network) and for 10 days now my Envy X2 has been stable with no problems and works like I had expected it to.

 

If you want to try the Reset (NOTE CAREFULLY - it reinstalls from the Recovery D: drive and you lose anything you don't backup externally from the C drive, and you have to reinstall any other software but SD cards are unaffected - you also have to setup mail etc like you did when you first got the X2), this is what I did:

 

On the Start Screen (with the apps) type Settings, select Settings on the right of the screen,  select Change PC Settings on the left then at the bottom right of the screen, below the power icon, click on Change PC Settings. On the next screen select General. On the right of the screen scroll to the bottom to get Advanced Startup, select Restart Now.

 

 

 

 

 

Finders
2013-01-29

I should have added to my previous post that after the reset the drivers are back to the "old" original ones but the computer has been working with these for 10 days now without problems.

thorbjorn78
2013-02-05

We have two X2s, and one is relatively stable with no sound issues, the other one freezes up or crashes at least once a day and the sound doesn't work properly (very low/poor). Tried reinstalling/deactivating drivers and even resetting the entire laptop to factory reset (including reinstall of windows 8) without this fixing the issue. Suspect this may be a hardware issue?

 

I have filed a complaint with the shop where it was bought, awaiting feedback as to how to proceed to have it fixed / replaced.

vic1020
2013-02-05
I Can't Even Boot into Bios, All The Computer tells Me Is To Press Esc To Enter Menu... The CapLock Blimks Twice at Every Instance... that's How Far Is Goes.
dbotton
2013-02-12

Your are note alone.... The Envy x2 is a thing of beauty and engineering marvel, but yes, HP with out excuse has released a machine in to the world that is broken on arrival. It seems that recent updates (or perhaps just using the work around below) has fixed the mouse control being lost and requiring reinsertion of tablet. However crash on resume is 100% still there and seems like issue being ignored.

 

Symptom - Envy x2 will fail to resume from sleep requiring regular hard reboots through out the day.

 

Workaround - Install "classic start menu" (which you likely have since windows 8 is broken with out a start menu...) and after every use choose - "hibernate" to put the Envy x2 in to hibrenation instead of sleep.

 

This of course is not a solution nor an excuse for HP doing this to us users and not dealing with the issue....

 

HP Wake UP we love the hardware but you are killing us with the software! 

clever_trevor
2013-02-12

I must say though - I am liking the battery life...... seems to work on battery for longer than other laptops Ive owned - so am impressed. 

Levon
2013-02-20

Hi, me and my girlfriend both have the same problem with our envy x2s. - the keyboard and and touchscreen do not respond after resuming from sleep. Undocking and docking the tablet helps but it's a shame that this is the only way to solve it and that HP does not provide any real solution to this problem for such a long time.

Levon.

clever_trevor
2013-02-21

Hi,

I found the BIOS update to F.07 & touchpad update seems fo have fixed this.

It was a regular issue a month back but seems okay now.....

Cheers,

t

Finders
2013-02-21

My Envy X2 was not responding to the keypad at times and also needed to have keyboard and tablet detached/reattached  (it was also crashing regularly and had sound problems) but since I reset the Envy X2 (see my earlier post above for how to do this) it has continued to work with no problems.

 

When reset it restored the original November 2012 drivers and worked OK. I have since updated the chipset and Realtek drivers and it is still OK. I think there must have been some software corruption in the setup during manufacture.

Levon
2013-02-21
clever_trevor wrote:

Hi,

I found the BIOS update to F.07 & touchpad update seems fo have fixed this.

It was a regular issue a month back but seems okay now.....

Cheers,

t

Clever_trevor, when did you update the BIOS? HP technician sent me the link for an update couple of weeks ago but that didn't help. Can you send a link of where to download the update? And maybe how to  check the current version of the BIOS because perhaps I already have that update?

Thanks

Levon.

clever_trevor
2013-02-21
BIOS update is herehttp://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114941-1&cc=uk&dlc=en&lc=en...Check current BIOS by prssing Fn key & Esc key (while in desktop)hope this helps,
Levon
2013-02-21

Thanks, it seems that I had already installed this update before and it didn't help me.

Any other solutions?

Levon.

 

dbotton
2013-02-21

It is not the case, we are all running that version was in earl updates of the BIOS. If you are not experiencing crashes it is likey that you are not sleeping your machine often and not on the move.

 

Symptom: After sleep the Envy x2 will frequently crash. This is especially the case if changing location. I experience 3-8 crashes per day since I am on the move.

 

Work Around: Install classic shell and choose to "hibernate" before letting the Envy x2 sleep.

 

Bottom Line: HP is not addressing the issue, DO NOT BUY an Envy x2 unless you are truly in love with the form factor and willing to deal with constant crashing of the machine.

 

Since HP is ignoring this I recommend everyone here post to every review about the crashing issue until HP wakes up.

 

I really love this form factor, but it is a crying shame that there is no follow up from m HP at all.

dbotton
2013-02-25

Turning off "Allow the computer to put this device to sleep" on every possible device will _reduce_ the number of times this crashes but it still crashes a few times per day.

 

WARNING - I have lost money and lots of time over misinformation form Support represantatives regarding trying to order power adaptersfor the Envy x2.  They willl give you a part number but conveniently not tell you that you need to also order a plug for the power adapter. So make sure not to get stuck. In my case I ordered two power adapters, only one came in  the package and obviously missing the power cable I just mentioned. The had the Chutzpah to even imply restalking fees may be needed for the part they didn't send to return (since now I need to spend a fortune on shipping for the now "power cable" they forgot to tell me about) and insisted on expensive additional shipping to get the part _THEY_ didn't tell me I even needed. I have Chat IDs and everything to prove it. Rediculous

 

I really love the Envy x2 formfactor, but constant crashes every time it sleeps, run around phone transfer to transfer for _their_ mistakes. Don't buy HP unless it is a cheap low end throw away machine.... You have been warned.

Sanchertx
2013-03-05

Hello,

 

Please follow the instructions in this Post - see the very first one, we will analyze the crash logs and ge back to you and anyone else experiencing these Blue Screens.

 

regards,