Riyadal
2013-04-09

i have bought the hp envy x2 tablet ten days ago and i am having a very serious problem with the touch screen and the screen keyboard. it randomly freezes and never responds to any touch and typing becomes impossible, or if it types i will need to press very hard on the screen for like ten times for the letter to come up. it happens almost twice a day then it goes back to normal functioning..

 

did any of you have the same issue? do you know how to solve it? i am seriously considering returning it because it does not type which make it useless.

jdlhp
2013-04-10

This appears to be a widespread, perhaps universal, problem. I have been experiencing the same problems from the outset. None of the proposed solutions (updating drivers, BIOS, etc.) has resolved the issue. I have yet to encounter any Envy x2 user on any forum who is unaffected by this problem.

 

It seems that HP released this model without adequate quality control. There is not much we can do except to wait with bated breath for HP to correct--or even acknowledge!--the problem. Meanwhile, many will undoubtedly be jumping off the HP bandwagon in droves!

Riyadal
2013-04-10

They don't really need to acknowledge anything, the problem is there right in front of them... they need to offer solution or pull out this machine from the market... it is a shame releasing such a nice peice with such a major problem, a touch screen that does not "touch"!!!

 

jdlhp: for how long did you have your tablet?

 

jdlhp
2013-04-10
Riyadal wrote:

They don't really need to acknowledge anything, the problem is there right in front of them... they need to offer solution or pull out this machine from the market... it is a shame releasing such a nice peice with such a major problem, a touch screen that does not "touch"!!!

 

jdlhp: for how long did you have your tablet?

 

I've had it now for about 3 months. I agree that the hardware and form factor are second-to-none, but like you said, the hanging/freezing problem really is the "fly in the ointment." If there are any Envy x2 users without this problem, I would love to hear from them!Riyadal wrote:

They don't really need to acknowledge anything, the problem is there right in front of them... they need to offer solution or pull out this machine from the market... it is a shame releasing such a nice peice with such a major problem, a touch screen that does not "touch"!!!

 

jdlhp: for how long did you have your tablet?

 

 

SteveChrysler
2013-05-05
I had the same problem wit the touch screen as well. I jus got my envy few weeks ago. Most of the time i jus use it in tablet mode. Mind problem is tat the screen not responding especialy when its on a flat surface. I jus have to slightly move the tab in any angle then the screen respond well. Sometime when i lean the tab at the pillow like maybe 80 degree angle, the screen also freezed. Jus need to slightly move it then it work again. Tis is a vr solid and beautiful piece of machine and i love it vr much. Hope there will be a fix to tis prob..thanks