Hello,
On most occasions when I go to turn on my laptop I get no response from the on/off button. This happens in both tablet form or laptop form. For the first couple of weeks I thought I must be doing something wrong, but now it's happened so many times I realise there is a serious issue with this laptop. Is anyone else experiencing this? I'm trying to figure if it's a common error or it's a fault with my device.
Not only this, but when I do eventually get the laptop to startup it takes a long time to boot to the desktop.
I have managed to take a video of the issue. In this video I can assure that the device has plenty of battery power, but it's possible that the connection with main power source 'awakes' something in the machine that eventually allows me to power it up successfully. The video can be viewed here: http://www.youtube.com/watch?v=AsCWDWOUzf0
I've owned this hybrid laptop for just over a month and I've had a number of issues. I love the way it looks and the hybrid functionality, but I'm starting to wish I'd waiting for the Surface.
Hi,
Which Envy do you have?
Post the complete product name\number here in your thread.
I suggest that you try a hard reset to see if it resolves the issue.
Post your results here in your thread.
Best regards,
erico
erico
Microsoft 2012 MVP
Thanks. HP Envy x2 (PC 11-g000ea)
Hi, thanks for the reply.
This would not be easy with this device as the battery comes preinstalled - I would have to find a mini screwdriver kit to open the back of the base. Plus, there is a battery in both the base and the tablet and so I don't know how to remove battery from tablet portion, nor will I attempt it.
CatFlaps wrote:
Hi, thanks for the reply.
This would not be easy with this device as the battery comes preinstalled - I would have to find a mini screwdriver kit to open the back of the base. Plus, there is a battery in both the base and the tablet and so I don't know how to remove battery from tablet portion, nor will I attempt it.
I concur.
I have asked my internal contacts about the lack of a good description of how to reset the Envy X2 hybrid. I will let you know as soon as I get a response.
Have you tried calibrating the battery yet?
Does the issue exist with battery only or only with AC connected?
Best regards,
erico
erico
Microsoft 2012 MVP
I'm not certain if it is battery only, I suspect it might be. I haven't had to charge it much, but I will watch for the same issue when connected to AC.
To calibrate and test the battery:
You will need to have the keyboard connected. Do this with the AC power adapter disconnected.
Press the power button and immediately tap the Esc key to access the startup menu. In the startup menu select F2 to access the HP PC Hardware Diagnostice UEFI. Select battery test. The battery test will take two minutes and the battery calibration can take from 2 to 4 hours.
Here is the HP reference web page on Testing and calibrating the Battery (Windows 8)
Best regards,
erico
erico
Microsoft 2012 MVP
Hi Erico,
I have run the battery tests and calibration and all is 100% ok.
During the process I experienced (twice) not being able to turn the device on while it was connected to AC power supply, therefore the issue occurs when on battery or mains.
I have the same problem with my Envy X2:Product: Hp Envy X2 11-g000ed / C0U51EA#ABH
I have had the issue only if it is not connected to the power cable. If the device has been connected to the power cable shortly before i turn it on its also ok. It only seems to happen if the device has been disconnected from the power cable for some time (multiple hours i think).
I also tried the battery test as suggested without any success (it indicates that the batteries are ok).
Hi Catflaps and Envyx2 user -
I have been testing my unit here and was able to reproduce what I believe is your issue.
The Envy x2 power button requires a longer press than other HP notebooks. The recommendation is 3 seconds. This is by design. It takes a bit for me to get used to it, though.
Also, what I've noticed is if I try to re-power the unit within 30 seconds or so of shutdown, I get the same experience as in the video.
However, I would not consider this something that is wrong with the PC. If I let the unit sit for 1 minute or more, and press the power button for no more than 3 seconds it boots up fine. (It feels like about 1.5 seconds - but that is much longer than I need to press my other notebook power buttons)
Can you please check if your systems still encounter the error after letting the unit sit for at least 1 minute, and holding the power button for 3 seconds?
If this is your experience then I will request a document to be published regarding the behavior
If you still get the issue when the PC has been sitting powered off for over 1 minute, please send me a private message.
I have had the same problem, it seems to lock uop and crash and no matter how many times or for how long i hold down the power button it refuses to turn on andor boot..
Only thing that fixes it is run the battery down totaly, it seems in my case it is on but not fully, so I can power USB devices, so I can drain the battery, then plug the power cable in when fully drained it will work when I use the power button.
I think the Hp Envy x2 is defective in some way hardware wise, no software fix has fixed it yet.
I have had this problem since I bought the X2 last Christmas.... it locks up virtually everyother day!
I also can't get the HDMI output to work...
I concider Mine fixed at the moment, been about a month without trouble, well not the old problems.
I had to do a full factory reset and then do the latest bios update and chipset update, update all the drivers to the newest, and it has no done it since, as far as I can tell it is fixed.
I have set the PC to hibernate now like I wanted it to, none of that crap sleep, want it to shut down completly, but still startup nice and fast, want to save power that's why I use Hibernate.
Just do what I did and see if that helps, now all they have to do is fix the sound and it would be a 10/10 product, with the sound, I give it 0 out of 10, the sound is HORRIFIC on this thing, have to use external speakers if I want to listen to my Audio Podcasts or genraly most things involving sound, just PATHETIC SOUND.
Hope this helps.
Thanks Paul. How do I update the BIOS and Chipset? Is there an app.? Which website?
Thanks for your help.
Stephen_Cassidy
2013-04-02
I've also had this problem with my HP Envy x2. Seems that if I shutdown with the AC power unattached, I can't immediately power on, no matter how hard or long I push the power button. The solution of waiting a minute then pushing the button for a second or so seems to do the trick. Initially I thought I had fixed it by plugging in to the AC power but in hindsight by the time I fiddled around with the plug & cord a minute had probably passed.
One strange thing that happened after re-starting after this problem (only once) was my display went slightly out of focus/phase. I rebooted and all was fine. Hasn't happened since...
cheers
Stephen