HPNeophyte
2013-02-23

Speakers suddenly would not work.

Serial number:[Personal Information Removed]

 

Several days ago I installed Spotify and Wondershare Streaming....

 

Help pls.

npw05001
2013-02-25

Hi HPNeophyte,

 

I see that you are having issues with your sound from your notebook.

I would like to help but I need you to provide me with your model and product number.

Your serial number was removed because that is your personal information and should not be provided on the forum.

Here is a link showing how to find the product number if u need it.

HpBelle07
2013-02-26

hello I am having the same problem : / can you help me as well?!? Product name: HP Pavilion g6 Notebook PC

Product number: C2N50UA#ABA

I bought this laptop only about 2 or 3 months ago and it literally worked one day and stopped the next day!!

 

 

npw05001
2013-02-26

Hi HpBelle07,

 

Sorry to hear that you are having problems. Thanks for the computer info.

Are you not able to hear any sound from your computer speakers at all?

How long have you been having the problem?

Is there a "X" over the speaker icon when you are in the desktop view of windows 8?

 

I have included a link with several troubleshooting steps that could help with your sound problem.

 

Let me know if this helps.

underscore_
2013-02-26

I need help badly beacause my sound icon has a big "x" on it and it happened before butt it just went alway but this time it's staying for a long time. I think has been almost one month alreally so please help me!!!!!     

npw05001
2013-02-26

Hello @underscore_

 

I see you are having sound issues too.

 

Can you provide me with your specific model and product number? Here is a link showing you how to find it.

Did you follow the troubleshooting steps I linked in my earlier post? If so, did you receive any error messages?

 

Let me know what happened and give me the pc information so I can be of more assistance. 

HpBelle07
2013-02-26

no there is no sound at all and no x on the speaker icon. This is the second day it has been like this

npw05001
2013-02-26

@HpBelle07 

 

Try the troubleshooting steps in this link for me and let me know what happens.

If those steps don't help let me know and I will see if there is something else to try.

underscore_
2013-03-01

Hello npw05001

 

my specific model is the Hp pavilion g7-1219 notebook PC and where do you find the product number?

npw05001
2013-03-01

Hello underscore_

 

Thanks for the information, I don't need the product number now. I found your pc information with the model number.

 

Here is a link  with troubleshooting steps for no sound. Follow the steps and it may help correct the problem.

 

Does the computer give you any error messages when taking your mouse cursor by the "x"?

 

Let me know if the link helps or if you have other questions.

underscore_
2013-03-04

Thanks npw05001,

 

The computer does give me a error message when I out my mouse cusor and it says that no speaakers or headphones are plugged in!

 

                      Thanks,

                               underscore_

npw05001
2013-03-04

Thanks for the information, were you able to try the troubleshooting steps in the link from my previous post?

underscore_
2013-03-05

The link that you gave me previously it didn't work when I tried it.

 

                                                                    Thanks,

                                                                             underscore_

npw05001
2013-03-05

Hello underscore_,

 

It sounds like there may be an issue with the sound card on the computer, have you tried a system restore to an earlier date?

 

 

 

underscore_
2013-03-06

How would you do that? Please put it in step by step please?! Thanks!

npw05001
2013-03-06

This link will show you how to run a system restore. Select the option "Restoring Windows to a previous point" there is a video available.

underscore_
2013-03-07

hi npw0500, 

The link that you sent me, I don't my the accessories in start and a even srearched it on the "search program and files"there  isn't anythin. Can you give me your number so I can just call you in my free time? Thank You!

 

 

underscore_

npw05001
2013-03-07

I'm sorry I can't give out my personal number.

 

There is another way to run a system restore, use these steps:

 

Power off computer Power computer on Immediately start tapping "F11" That will open Recovery Manager Select the option "Microsoft System Restore" Select an earlier date Run the system restore
computerwhiz90
2013-03-07
If there are no restore points then backup your data and perform a Recovery. Follow the instructions above but instead of selecting restore you are going to hit recovery.
npw05001
2013-03-07

Yes that would be the next step.  Let me know if you have questions.

asco
2013-03-08

hi HP can I ask what im doing my laptop g4-2126tx cant play audio and have missing the Unknown Driver and i try some many times to install it and nothings change the driver that i install it ive got there in your Website.. thank you!

npw05001
2013-03-11

Hello asco,

 

I see that you are having trouble with sound problems from your HP laptop.

 

I have this link to troubleshooting steps that correct most sound issues. Take a look at the link and try the troubleshooting steps it may help with your issue.

 

Let me know if this helps.