CatFlaps
2013-01-09

My new HP EnvyX2 has had a number of screen problems. 

 

1) on startup everything on the screen is blurred

2) on startup I get white lines across the screen and have to reboot

Can anyone advise what the issue might be?  I always have trouble turning it on, although it does not always result in this sort of screen.

Sanchertx
2013-01-09

Hello,

 

 

Please un-install the video driver and then re-install via Recovery Manager - let's see if it is just a corrupted video driver.

Here are the steps,

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03430118&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...

 

 

 

CatFlaps
2013-01-09

Thanks for the reply, but how do I uninstall the video driver? From device manager? and what is it called?

 

Also, my recovery maager looks different to the link you've provided.  Under I need immedita help the only option I think is appropriate would be 'Drivers and Applications Reinstall', correct?

Sanchertx
2013-01-09

Ok,

 

You are correct,

Skip the un-install step and just re-install the Video driver

CatFlaps
2013-01-09

ok, but there is no video driver listed.  Image below shos the only options. thanks

Sanchertx
2013-01-09

 

Hello,

Sorry about that- try the Intel chipset installation drivers - here.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-113396-1&cc=us&dlc=en&lc=en...=

CatFlaps
2013-01-09

I've run the update you advise.  I'll report back after a few days of testing. 

 

Thanks again for the prompt replies.

Sanchertx
2013-01-09

Thanks - Please do.

 

Another thing to try is a Hard reset - for your model -

Remove AC adaptor - then hold down Power button for 15 seconds - thats it.

CatFlaps
2013-01-21

By way of an update on this.

 

I have followed all of the instructions on this thread, as well as installing the drivers mentioned on other threads.  I thought the screen was fine but yesterday I got a blurred screen again, in tablet mode, when waking the tablet from sleep.  It's not teh same as the image I showed earlier on this thread, instead all the text, images onscreen are blurred/smeared.  It can only be resolved by turnign teh tablet on and off again.  Any ideas?

 

I am having persistent issues with turning the laptop on - I'm going to post this in a fresh thread.