gre123123
2012-11-24

HI,

BOUGHT THIS PRINTER YESTERDAY. ALWAYS LOVED HPS AND ALWAYS HAVE CHOSEN HP.  THIS TIME THEY OUTDID THEMSELVES WITH THE EPRINT EFAX ALL OF THAT...ANYWAYS, WHEN I PRINT LETS SAY A 2-PAGE JOB, I SEND IT TO THE PRINTER AND WHEN ITS DONE I GO TO PICK IT UP AND THERE ARE, SAY, 4 PAGES THERE. 2 BLANKS AND 2 OF THE PRINTED PAGES.  ALSO, SINCE IT FED 2 PAGES AT A TIME, THE BLANK PAGES HAVE A LITTLE TEXT AT THE TOP, ABOUT 1 LINE, AND THE REST OF PAGE IS BLANK, LEAVING THE 2 "GOOD" PAGES MISSING A LINE OF TEXT AT THE TOP.  IT DOES THIS WHEN I TRY TO PRINT 1-PG JOBS AS WELL.  ONE OF THE TIMES IT PRINTED LIKE 5 PAGES (4 BLANKS) WITH A 1 PG JOB.  ANYONE HAVE ANY IDEAS? THANKS!

 

NO ERROR MESSAGES, WINDOWS 7

Shirlzz1
2012-11-27
I would check to make sure that the proper paper was selected in print settings and then I would clean the rollers of the printer as shown here in solution 4 of this document. After cleaning the rollers, one finds that there are still having a paper pick issue, I would do a hard reset to the printer. No user settings are lost with a hard reset and it will attempt to restore the printer to a known working condition. To do a Hard Reset:1. With the printer plugged directly into a wall outlet, and turned on, unplug the cord from the rear of the printer.2. Then unplug the cord from the wall socket.3. Wait at least 30-60 seconds4. Plug the power cord back into the wall socket first. If the cord has a module in it, make sure that the light on the module is lit up and then plug cord back into the rear of the printer5. The printer should power back on by itself, but if not use the power button on front panel to turn machine back on. I hope this helps
heproctor
2013-01-24

I have the same problem with the printer.  It feeds two sheets at once.  It is new so the rollers can not be dirty.  One sheet goes in about a quarter inch before the other causing the top of the last one to have a small amount of printed data.

VisionAiry
2013-03-01

Do you also have a Photosmart 6520?  Here is a document specific to your problem but not specific to your printer.  

 

I honestly think the main reason it tells you to clean the rollers is because there is a possibility you will find something in the wheels you wasn't expecting to find.  Moisture, ink residue, and paper lint can all stick to new wheels.  Remember, you are only cleaning the rubber paper-pick up rollers.  

 

The best advice I can give when this happens is a very simple one.  Take a stack of about 25 sheets of paper and fan them with your thumb.  This separates the paper as they may just be stuck together.  Try fanning the paper first and doing a test copy of a blank piece of paper.  You may have to make multiple copies to recreate this problem.  If that doesn't work then look into the document I posted on here about the printer feeding more than one page.

 

Let me know if this works for you.  I have a few more suggestions to try if not.