Elliehart
2013-04-08

I have a new photosmart 6525, and for the first time tried double sided printing.  It could not feed the paper the second time thru....just got it all crumpled up, then said out of paper.  Is there something I can do about this?

jason_h
2013-04-09

Hey Elliehart,

 

It sounds like something may be blocking the paper path through the internal duplexer of the 6525 or possibly that some rollers are dirty.  Have you tried opening the printer then opening the interior door flap to the duplexer to make sure nothing is caught in the rollers?

 

There is a document for the 6525 that walks one through cleaning out the interior of the printer and checking for obstructions in the rollers.  The document is aimed at paper jams, but the steps still apply here.  To access the document click here.

 

Let me know how it goes.