I've been having a recurring lock up problem with my Envy X2 - it will happen infrequently enough to be a nuisance (about once a week), but I'm worried about data corruption in the long run.
After about a week of regular off and on use (maybe 15-30 times), usually within the minute or two after resuming from sleep, the computer stops responding and freezes up solid -- I noticed if there's a cursor on the screen, the computer will stop responding to all input/touch, and then the blinking cursor will eventually stop blinking. Since there's no cap lock light/hd light, I can't really tell if the CPU is frozen or just in some deadlock. It won't sleep, and only a hard power off will get out of it.
I tried updating the BIOS, chipset/video driver and touchpad driver to no avail. Anyone else seeing this?
Thx,
--glen
Yes, I have same problem with cursor freezing. Has happened three times today alone.
Will HP issue a fix for this asap; otherwise, I need to return it. I like it alot; but it HAS to work.
envy-x2-owner wrote:
Yes, I have same problem with cursor freezing. Has happened three times today alone.
Wow, you're having the problem with much greater frequency than I ever had. So you're having to reboot it 3x a day? What kind of applications/apps are you using?
ItsMagic wrote:
Hi All,
Please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.
Model: C2K61UA / HP ENVY X2, 11-G010NR NOTEBOOK
OS: Windows 8 32-bit as shipped
My problem occurs only when using the trackpad: cursor will freeze and necessitate a reboot, which interrupts work and is very annoying.
Per your request, here is my product data:
Product name: HP ENVY X2 PC
Product #: C2K61UA#ABA
S/N:[Personal Information Removed]
Win 8 32-bit
The same problem
I have this notebook for 2 days and it's happening about 3 times a day
If I do not restart device then I get BSOD
While I've never had it that bad, I am running the newest drivers on the support page:
Touchpad v 16.3.9.0: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114703-1&cc=us&dlc=en&lc=en...
BIOS F.07: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114941-1&cc=us&dlc=en&lc=en...
Also, I'm not really using the tablet continuously throughout the day, just occasionally as a second computer, so perhaps that explains the difference.
I never did see a BSOD either.
What I do see quite often when redocking, the touchpad doesn't work. Scanning for hardware in Device Manager or redocking fixes when this happens.
Also, interestingly, once when undocked (no Touchpad attached) and using the X2 as a tablet the computer froze as well. Hmm...
It might be good (for debugging to see if the touchpad is the cause or an effect) if you uninstall the Synaptics touchpad driver completely and try working with the MS basic mouse driver (the mouse will work but without any enhanced functions, I'm doing htat now) or use an external mouse for a day just to see if your freeze ups go away.
--glen
Hi HP Guys,
Has there been any resolution of the cursor freeze issue while using trackpad. I've only got a week left before I have to return the Envy x2 and I'd rather keep it if you can resolve this.
Happened again last night twice in a row. Very annoying in an otherwise great product.
Thanks for anything you can do.
Sincerely
envy-x2-owner
@Finders,
I did. There is no resolution posted, only the problem.
I've gathered that it is either a touchpad error or a audio driver issue. Either way, HP, update your drivers. This is ridiculous!
Well, I uninstalled the Synaptic touch driver about a week ago and there had been no lock-ups at all ... UNTIL this weekend. This one's new: the computer had been asleep when it locked! Certainly the mouse itself was not in use at the time... I'm going to keep down this path (it's possible the USB port the mouse is connected to was being brought up and down as the computer does its "thing" during sleep (it had run windows update about an hour earlier) and use the computer entirely as a tablet and see what happens.
--glen
The cursor lock-up I've been having has only involved the touchpad. HP are you guys still paying attention to this? Where are you?
It seems they fixed this issue. It appears that there was miscommunication amongst the hardware and this driver should fix it. It fixed it for me at least.
Chipset Driver
Thanks. What driver? I do not see a reference link/. Please lmk.
I did see the link once the page fully loaded. Sorry for the trouble and thank you for sending.
iamrusty13 wrote:
It seems they fixed this issue. It appears that there was miscommunication amongst the hardware and this driver should fix it. It fixed it for me at least.
Chipset Driver
I had applied that fix back when I first started this thread and still experiencde lock-ups after several days use as I noted. However, I now see they changed the release date on it last month (although the SP 60594 number stayed the same as when I first applied it on 2/7 ) and the byte count in the SP is different by 5 Kbytes. They slipstreamed something!!
I'm going to run it with this SP and see for myself.
UPDATE: When I run the setup it shows "The versions of drivers that are installed on the system are the same or newer than what you're about to install" -- they REALLY slipstreamed something OUT of this SP.
Well it fixed it for me.
-Update- It said that it was already installed for me, I just installed it anyways and it worked just fine, my tablet doesn't freeze up anymore.
I had it installed too, once I saw what it was. I did, however, reinstall it again today. Will update if it freezes again.I would like the HP techs to write us directly on this.
My apologies, but as my profile says, I'm just a normal guy like you looking for fixes on this stuff. After installing that my tablet has yet to freeze up and I use this as my work computer all day. Test it out and see if it fixed it. Best of luck.
Well guys, just had it happen again. Less than an hour after install. Hope they will really fix this.