paulmathews
2013-01-25

 

HP ENVY x2 11-g001tu

 

I just went to use it and it started up and I think it locked up so i turned it off and now it on turn on again, I hold down the power button and it does nothing.

 

Is there another way I can reset it if its locked up ???

 

The tablet part has the windows button on it and that is lit up constantly, I put it on the charger over night, but its still the same.

 

It wont  work either way conected to the base or  unplugged.

 

Thanks for any suggestions.

 

Kyle_W
2013-01-30

 

Remove any discs, any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices (printers, scanners, external hard drives, and similar). Do not have anything connected to the notebook. After you have removed all discs and devices, try to turn on the computer. What happens this time?
paulmathews
2013-01-30

 

 

It does not have USB or a CD or DVD drive. drive, only a MicroSD, it's a Tablet, you guys don't know your HP products  at all.

 

Anyway nothing is plugged in and  nothing happens when I press and hold oin the power button, I have had problems with it and always when i DID holding down the power button restarted the tablet,  but now it does nothing.

 

 

Is there another way I can restart it, reset it, if not must asume it is dead if so what is correct way of going about getting a new one or refund, i have only had it just over a month.

 

Would prefere a refund, don't really wan t another one, the quality seems very bad for the price.

 

Thanks.

 

Kyle_W
2013-01-31

If you want a refund, you will need to contact whoever you purchased it from about returning it.

If you would like to get it serviced or repaired under warranty, you need to call HP Phone Support at 1-800-474-6836.

paulmathews
2013-02-16

 

 

I got it working again, but it was weird.

 

I had to let it run the battery down, it seems it got stuck or something, it was on but not fully on,  just let the battery run out and then I pluged in the chargeing cable and pressed the power button and it turned on, I said weird didn't I !!!!!!!

 

Hope it does not do it again, takes ages for the battery to run out,  I think it needs both batterys to run out as well for some reason :0

 

If it does it again I guess it's defective and will get a refund, you can't repair these, you can't take the screen apart, if its broke, get a mew one or a refund no repair option.

 

Thanks.

 

 

 

hamselv
2013-02-17

Hi,

 

We have to Envy X2 with the same porblem, suddenly we cannot tunr them on.

Trying several times, turn on the powersupply or disconnect / connect screen usually get them started again.

 

There seems to be a problem with these new machines

hzpg8d
2013-02-18

I’m having the same problem with my ENVY x2.  With the power cable connected and tablet docked and after trying to power it on a couple of times, I now get a blue dialog box that says “Main code of EC got destroyed!  Update it?”.  There are options for [Yes] and [No] with the Yes highlighted, but I cannot use the keyboard to selected either.  I’ve tried hitting every key but nothing happens.  If I hold the power button to turn it off the screen does go dark, so I assume it is off.  Now after trying to power it back on, it does not come on the first time.  If I try quickly to power on the second time, it comes back on with the blue dialog box again.  I’ve tried powering on tapping the ECS key, F8 key, and F11, but always get the blue dialog box that says “Main code of EC got destroyed!  Update it?”  Been on with HP Tech Support for over an hour and now with the hardware department.  My ENVY x2 is a model 11t-g000 and product number C7F27AV.  This thing is less than a month old.  Incredible. 

paulmathews
2013-02-19

 

 

I think yours has more problems than most, maybe a total reinstall will fix yours, if that does not work,maybe  need to take it back and get a new one or refund if your not happy with it.

 

Maybe someone will let you know how to to a reinstall to default,  you hold down some buttons on boot justs not sure what they are.

 

I know I am not happy with HP , will never purchase anything HP again and  try to pursade others not to either, should have stuck with ASUS,  they know  how to fit quality and style together

 

Cheers.

 

 

 

baumanha
2013-03-14

hi all,

 

 maybe you can solve the problem by put the power supply cable not to tastatur, but direct to tablet.

And wait. I had the same problem, and I guess it will have something to do with very empty battery.

So it is now working again.

 

BR

chaze
2013-03-21

Don't bother calling that number. We sat on hold for an hour and spoke with 8 different people (literally). Each time, once they found out we had an Envy X2, they said they had to transfer me to a special help desk and put us back in the queue. 8 different people!!!!

I went online and used the online chat/supoort and had the issue resolved in 15 minutes. They are sending a box to ship the X2 in for repair. We've had it for 40 days...

paulmathews
2013-03-25

 

 

I guess the Envy X2 has so many problems no one wants to deal with it, they pass it on to the next smuck, till no smucks are left to deal with it :0

 

Thank fully mine is working ok now, still have a problem with the sound being AWFULL, not even useable in most cases.

 

Have another problem now I want to take this with me ona trip with no power, but for the lif eof me have no idea how to charge this thing without 240v power, propritory plug !!!!

 

I guess I wont be taking it.

 

At least now it  turns on all the time when I want to use it.

 

Hope your new one works.

 

pizza7
2013-04-22

the moment i was about to close the envy, it started flickering and turned off on its own, i tried to turn  it on again but it stayed off. I recharged it last night but it still won't turn on, then the adapter started flashing and started to smell like if something s burning inside , i just bought the  envy last week,.. seriously? can anyone help me?

paulmathews
2013-04-22

 

I think it's bit the big one, something has fried I think. Take it back to the shop and tell them what happend, I doubt they would not give you a replacment.

 

Take home brand New Hp Envy X2

 

Unless you bought it online, then it could take some time, same proccess though, just takes longer.

 

HP staff got any other ideas ?

 

pizza7
2013-04-22

if i do take a brand new envy x2 would it happen again later on? i was so in love with the x2 untill this happened, i don't want to keep getting new ones all the time, im very delicate with my stuff. I don't know why this happened.

 but thank you for the reply

paulmathews
2013-04-22

 

 

I think you just got a dud, take it back get a new one, I think it's got like a 2 year warranty, if it happens again, get your money back and buy something else, if it's going to explode it useally happens when it's new.

 

You have three options, keep it and use it as paper weight or take it back and get a new one, or if they are nice get a refund if you can.

 

And if it lasts two years you proably have changed it for something better by then any ways or passed it on the the less fortunate, brothers sisters freinds their problem now

 

 

Your Move Punk.

 

 

pizza7
2013-04-22

that's what i like to hear, just a dud, i wont give it away if it last me 2 years + more , reason why i got it is because the touch is very responsive and as a digital artist, thats a good thing, plus windows 8. when i buy things i work hard for i keep it thanks again ,ill get a new one and see what happens