Hi i own a pavillion g6 2230sa (product number C2B52EA#ABU) running Windows 8 and when i plug the headphones in, the speakers are not muted. i have tried to disable multi-streaming via the dolby control panel, but the setting is undone every time i close the window, as when i reopen it multi-streaming appears to be re-enabled. I have tried disabling and reenabling devices in control panel window, but this does not seem to do anything. I have looked at other topics on the help forums, but none of the advice on them works for windows 8. Before the problem started, i think i might have put te headphones into the wrong jack, but i have not found any practical advice on how to change associated tags manually. I would greatly appreciate any help, as this problem has been going on for several days now and I am no closer to a solution!
HPCR
2013-03-07
Kyle_W
2013-03-11
Try the following steps.
1. Go to your C:\ folder and locate "swsetup" and select that.
2. Once in that folder, locate the "drivers" folder and then select the "audio" folder.
3. Once in the audio folder, we are looking for the file "setup.exe".
4. Select that and run it. After it completes, reboot the computer and let me know if the audio jack works properly now.
Best of luck!