fuqib
2013-01-11

i am rather  mad. i got envy x2 yesterday, with the same audio stop issue. when i goto hp's drivers site, i can only see 6.2.9200.43 drivers issued in may. i have looked through the drivers websites in uk, taiwan, japan, usa and cant see the other rone,, when i try to update through hp support assistant, it tells me there  are new drivers that i should download d 6.2.9200.53 but fails while trying to download d them.

i have also deleted the realtek drivers sound, video and game controllers in device manager,  a rescan gets me the same .43 drivers back

very annoying that the audio cuts out every 2 hours and have to restart.

can  anyone please please share their 6.2.9200.53 drivers online, or if somebody at HP is  reading  it, please let me  know where to  find the updated drivers.

Finders
2013-01-11

You can get the drivers from  www.hp.co.uk, then  "Support and Drivers" this takes you to:

 

http://www8.hp.com/uk/en/support-drivers.html

 

Click on the green option for Drivers and software. 

 

A bit below "Enter a product name/number", there is an option "Or automatically find your products and solutions". Select the "Start Now" below this (you may be asked to download software to allow it to find your product) and it should find your Envy X2 details.

 

Once it has found your details, select "Software & Driver Downloads", select your operating system then click on "Next" and all the available drivers appear.

Bandageboyz
2013-01-11

Hi

 

So this is what I did.

 

I went to the software and drivers site for Envyx2 and installed the Realtek HD Audio Driver and I then installed the Intel Chipset update. Both these currently have a release date of November on the site I am looking at, however there were more recent versions when I went on to the site last week (sp60247.exe and sp60252.exe). After I installed these and rebooted the sound issue was resolved, and has worked ok ever since.

 

Now interestingly, and this is one for the HP guys, I don't know if the November versions fix the sound issue I assume they do, but its strange why the December versions are no longer available.

 

What I would say however is hang in there. Once the sound issue is fixed I am finding the EnvyX2 very useful and have virtually stopped using my IPAD.

fuqib
2013-01-12

Unfortunately, the problem still persists.

As suggested above, i reinstalled the realtek driver, and then the audio chipset, and still continue to lose sounds once every 6-7 hours. incredibly annoying!

HP, any suggestions?

By the way, when i run the hp support assistant now, it no longer tells me there is an available update.

 

Has anyone got the latest audio drivers they can share before they got pulled at the HP site?

 

I really  like the device, but the broken audio is a deal breaker and forces me to consider a return

Kyle_W
2013-01-14
There may have been an issue with the updated driver and it had to be pulled, but I am not for sure about that.My recommendation would be this: Go to device manager and uninstall your audio driver. Once you have uninstalled it, go to the device manager tool bar and select "Scan for hardware changes." After it finishes, reboot your notebook. Let me know if that helps your issue.
fuqib
2013-01-14

mate  already tried the uninstalling driver and  scanning trick to no avail..

ironically, i am now using the acer iconia w510's .52 realtek driver on this  model, and it seems stable so far.

fuqib
2013-01-17

hp .. anybody... ideas?

incidentally i still had the issue with iconia's realtek driver so have gone back to the one on hp's site.... crashes once a day are still all too common.

would like some feedback for a possible fix

jazzedmurf
2013-01-28

In the same boat as you... Sound cuts out, and what's even better is that my X2 pumps 90% of the sound through the right channel (headphones, external speakers--doesn't matter). I've uninstalled the Realtek driver, installed the .43 driver, and have not had any luck so far. I can't even listen to music through headphones, as most of the sound only comes through my right headphone... THIS NEEDS FIXED!

 

All help is greatly appreciated.

 

Edit: The new audio driver somehow shifted the speaker balance; but I fixed this by reconfiguring the speakers and resetting the balance of each to 100%. Overall, sound is still too weak for my liking, though.

Finders
2013-01-29

I was having sound problems, lockups and slow wifi problems.

 

10 days ago I after phoning HP I did a complete reset and I have had no problems since, and the Envy x2 is now back to the "old" original drivers it first came with.

 

For how to reset - see my post 29 January 2013 under -   New Envy x2 Crash on resume?

Kyle_W
2013-01-29

 

Try the following steps.

 

1. Open up device manager.

2. Locate your audio driver.

3. Right click and uninstall the driver.

4. Go to the toolbar in device manager and select "scan for hardware changes."

5. After it completes, reboot the notebook.

 

Try the audio now and let me know if you notice a difference. 

ItsMagic
2013-02-01

Hi All,

 

Please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.How to locate model number:Notebook:http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108

Regards,

Bryan_N
2013-02-12

For the audio issue, please install the following, they have both been updated.

  

sp60594.exe

This is the Intel chipset driver, which now includes the Realtek audio driver

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114872-1&cc=us&dlc=en&lc=en...=

 

 

And BIOS F.07 or newer

SP60586

 

 http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114941-1&cc=us&dlc=en&lc=en...=