Hello,
I have a 3 month old laptop that when I turned on today 1st April I found that a number of the keys are not working on the keyboard. Can anyone tell me why this is happening? There was no problem with any of the keys the last time I used it and feel that this is not a hardware issue but a software issue as all these keys could not have worn out all at once in such a short time. The keys affected are o, 9, f9, f10, f11, f12. The keybard is clean and hasn't had anything spilled on it. I am using the on screen keyboard to get this post done and fill in all the o keys. I'm hoping that there is a solution to this problem withut having to do a full system restore.
I have tried the following steps.
Uninstall keyboard and driver and reboot.
Restore system to the last known date when the keys were working (27 March).
Checked keyboard preferences in the device manager.
Phoned HP support in Spain where I live but got fed up with being charged premium rate fees for the call so I did not call them back after I was discnnected for the 3rd time after my newly topped up credit of 20 Euros had been used up in less than 5 mins and that was not long enough to get to speak to the technician! They did not call me back either!
Can anyone help or am I going to have to do a full system restore.
I've nw dne a pc refresh and this hasn't made any difference as yu can see the o key still isn't wrking. Des anyne knw hw t slve this prblem? My next step was ging t be t save all my files etc n t my external hardrive and t a system recvery back t factry default settings.
Right now I have found on anther thread that I should get into my BIOS menu and press f5 in order to load defaults. Only trouble is that my F10 key doesn't work so I cant access the BIOS menu. Any ideas? It seems like I'm just going t have to send the thing back to HP. It is still under warranty but I was hoping that there may be a solution.
This is a long shot and may not help at all.. the thing I can think of at the moment is to try a Forced Reset:
Notebooks- Forced Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery
OR
Notebooks - Use Hard Reset to Resolve Hardware and Software Issues - Removable Battery
I am assuming nothing actually got "into" the keyboard; you would probably know about something like this happening, of course. If there is a possibility there is a mystery afoot, then you could buy a can of compressed air and carefully spurt the keys with the air to see if anything is lodged in the keyboard. Fur comes to mind in this house.
Any difference in Safe Mode? If yes, then it could point to interference from another software.
=====================================================================================
Because you have warranty, you may be able to use Chat. I know that email is apparently restricted to the US and Canada -- you might have Chat available where you are located. Chat is a "no waiting" kind of a thing even though one must deal with the back-and-forth type and wait issues and so cannot have the immediacy of a live conversation.
Live chat with HP support specialist
Hi Dragon Fur, thank you for your suggestions, I will try these. I've just been to the HP Drivers and Downloads section and downloaded an updated BIOS and keyboard/ touch pad drivers to see if that may help too. I'll post on how I get on with this.
Many thanks,
Alex.
I got through to the USA and Canada Live Chat and they came up up with the answer that the keyboard needs replacing but they couldn't help me with this as they only deal with US and Canada.
Hello alex1234,
I see that you are having trouble with the keyboard on your HP computer. You stated that the HP technicians stated the keyboard needed to be replaced.
Here are the contact options for computers purchased outside the US.