WHATwhatHP
2013-03-02

Hello!So my problem stated about a week ago. Me and my keyboard have misunderstood eachother and we nomore dont know how to like eachother. First it started out by messing with my numpad side. Some numbers worked, some did not. I followed as many tutorials as i could. Seemed my settings were right as they were. The problem magically worked itself out and numad worked like a charm again. I was happy. but my keyboard couldnt sadly be okay with that. Brings me to another issue with my keyboard. When I press either left or right arrow key it replaces it with "0" or "P".And when i press "P" on my keyboard it automaticcly moves left but still does "P" aswell. When i do capital "P" it gets highlighted (P).I should also mention that in games the arrow keys fullfill their puropse.If anyone could help me with my problem i would be really happy. Otherwize a good laptop but this problem is ruining it for me.HP support isnt very helpful so far. They claim that the product isnt bought on their country(Im from Estonia). I would take it to warranty but i use that notebook to work with also and I couldnt miss a day without using my notebook.

Cloud_Strider
2013-03-04

It is possible that the regional setting somehow got switched.  The regional settings, at least in my experience, do not override a game map of the keys. 

 

 

What is the product number?

NOTE: Do NOT provide the serial number.

 

 

Go to Start>Clock, Language, and Region>Region and Language>Keyboards and Languages.  Verify that the keyboard and display language have the proper region set. 

 

 

Let me know what happens. 

WHATwhatHP
2013-03-05

Hello!Thank you for your response. I already checked my regional settings and also checked if the keys are properly mapped. Everything was fine there. I also already tried updating bios, reinstalled drivers, updated them, tryed other keyboards and this also didnt change anything. Waiting for reply

Cloud_Strider
2013-03-06

At this point, I would recommend using system restore to go back to a date and time before the issue started happening.

 

 

This document from HP details how to do this in Windows 7 should you need it.  The steps should be similar for Vista and 8. 

 

 

Let me know what happens. 

 

Also, is the issue present in safe mode?

 

 

 

WHATwhatHP
2013-03-08

Hello and thank you for the other reply.Yes, the problem is still present in safe mode. I tryed to make the system restore also, but there are only aviable this months restore option but the problem started slightly before. waiting for reply.

Cloud_Strider
2013-03-11

By chance, do you happen to have a USB keyboard?  If so, connect it and let me know if the issue is the same on it. 

 

 

If the same issue happens on the USB keyboard, then it is definitely a software issue at this point.  If it does not happen with the USB keyboard, then it could either be a hardware issue or a software issue unique to the built-in keyboard.  

 

 

By chance, was there a box at the bottom of the system restore window to show more restore points?  I find it a little odd that there are no restore points older than a month.  They may just be hidden and checking that box would reveal them if that is the case. 

 

 

 

WHATwhatHP
2013-03-11
Hello and thank you for your post.I did check the USB keyboard and the problem remains there the same. I assumed it was a software issue but have no idea how to resolve it. And by checking the box under system restore it gets back to this months restore points. There are even less of them before that. I read on the interent that many hp laptops have keyboard issues. Do you think there is a change that my probleem is common or i have messed it up? As im sure not me or wife have spilled nothing on the keyboard.
Cloud_Strider
2013-03-11

If it occurred with a USB keyboard, then it is purely a software issue and not a hardware issue.

 

For better or for worse, anyone can find just about anything on the Internet. 

 

 

You mentioned that you updated the drivers.  Did you try uninstalling the keyboard from device manager and reinstalling it?  This helps in some cases, but not always.

 

Go to device manager.

 

Expand the keyboard category.

 

Right-click and select uninstall each of the keyboards making sure to check the box to uninstall the driver with it. 

 

Reboot the system. 

 

 

Let me know what happens.

 

 

At this point, the next step would be a full system recovery (pressing f11 about once a second after turning the notebook on).  However, it would be best to verify that the device manager uninstall/reinstall does not work first.  As always, backup your data before performing a recovery. 

 

 

 

 

 

 

 

 

WHATwhatHP
2013-03-11
Hello!I tryed reinstalling driver but that didn't help.If i do full system recovery does that mean all of my software, documents etc. will get deleted? As i dont have enough storage to baackup all my personalˇ data on my usb. Far from it. And i need all of those.
Cloud_Strider
2013-03-11

A recovery would restore the system back to factory conditions as if it was being taken out of the box for the first time.

 

 

It could be a third party program conflict, but it seems this is not the case since it had the same issue in safe mode.  If it had worked fine in safe mode, then it would seem more likely to be a third party program and finding which one could be done through a process of elimination. 

 

 

At this point, I am afraid we have reached the recovery.