gwpriester
2013-02-21

I can scan (via wireless), I can copy, but my attempted print jobs hang and produce a Microsoft notice that the print job was unsuccessful.

 

I cannot manually remove a job from the queue.

 

If I restart the computer, whatever is in the queue prints on startup.

 

I have gone through every step in the trouble shooting page.

 

The printer is selected as my default printer. I am configured for wireless. The printer appears in both the control panel and Netgear Geanie.

 

Dell XPS 8500, Windows 8 64-bit.

 

HELP.

Rich1
2013-02-25

Hi gwpriester, 

I'd like to help.  One suggestion would be to run the HP Print and Scan Doctor when the queue is empty.  You can download the tool here and follow the instructions.

Did you upgrade to Windows 8 or did you purchase a computer with Windows 8?