AminVanda
2013-03-02

Hi. I have a notebook (HP Pavilion g6 1D46DX). Its bluetooth used to work properly. But all of sudden it disappeared from the traybar and I can't find it anywhere. I tried to reinstall the driver (sp55079 for win7-64 bit) and it gave me en error saying "No Bluetooth device was detected. Please make sure that your Bluetooth device is plugged in properly in order to continue the installation."

 

Now, to make sure my hardware is still working, I switched to Ubuntu Linux, and realized that bluetooth works fine in there with no need for any driver.

 

Is there any driver conflict possible in my notebook? I recently installed my touchpad's driver, but uninstalling it didn't get my bluetooth back either. What do you suggest me to do?

 

Sincerely,

---

Amin [Personal Information Removed]

 

AminVanda
2013-03-03

Thanks for editing my question.

Now, please somebody answer my question! I still can't access my bluetooth.

 

Thanks in advance!

AminVanda
2013-03-04

Thanks for your support!

UniProg
2013-03-06

Hello Amin,

 

Please take a look at this document, which provides troubleshooting steps for your bluetooth issue.  Please let me know if this helps to resolve your issue.

Good luck!

AminVanda
2013-03-06

Thanks amigo!

The link you suggested doesn't help, because:

1. When I click on "add a device", no device gets found.

2.When I install the driver I mentioned in my first post, I get an error! It means something (like some configuration) is wrong.

 

By the way, my bluetooth is NOT an external USB device. It is my notebook's internal bluetooth hardware.

 

What now?

Thanks!

UniProg
2013-03-12

What does the error message say when you try to install the driver?

 

Have you tried to restore your notebook to an earlier time when it did work?  Try that and let me know your results.

 

AminVanda
2013-03-12

I made it work!

It disconnected the wi-fi, reinstalled the touchpad driver and reinstalled the bluetooth!

 

Even though, I still don't know what the problem was!

Thanks for responding.