i am rather mad. i got envy x2 yesterday, with the same audio stop issue. when i goto hp's drivers site, i can only see 6.2.9200.43 drivers issued in may. i have looked through the drivers websites in uk, taiwan, japan, usa and cant see the other rone,, when i try to update through hp support assistant, it tells me there are new drivers that i should download d 6.2.9200.53 but fails while trying to download d them.
i have also deleted the realtek drivers sound, video and game controllers in device manager, a rescan gets me the same .43 drivers back
very annoying that the audio cuts out every 2 hours and have to restart.
can anyone please please share their 6.2.9200.53 drivers online, or if somebody at HP is reading it, please let me know where to find the updated drivers.
You can get the drivers from www.hp.co.uk, then "Support and Drivers" this takes you to:
http://www8.hp.com/uk/en/support-drivers.html
Click on the green option for Drivers and software.
A bit below "Enter a product name/number", there is an option "Or automatically find your products and solutions". Select the "Start Now" below this (you may be asked to download software to allow it to find your product) and it should find your Envy X2 details.
Once it has found your details, select "Software & Driver Downloads", select your operating system then click on "Next" and all the available drivers appear.
Hi
So this is what I did.
I went to the software and drivers site for Envyx2 and installed the Realtek HD Audio Driver and I then installed the Intel Chipset update. Both these currently have a release date of November on the site I am looking at, however there were more recent versions when I went on to the site last week (sp60247.exe and sp60252.exe). After I installed these and rebooted the sound issue was resolved, and has worked ok ever since.
Now interestingly, and this is one for the HP guys, I don't know if the November versions fix the sound issue I assume they do, but its strange why the December versions are no longer available.
What I would say however is hang in there. Once the sound issue is fixed I am finding the EnvyX2 very useful and have virtually stopped using my IPAD.
Unfortunately, the problem still persists.
As suggested above, i reinstalled the realtek driver, and then the audio chipset, and still continue to lose sounds once every 6-7 hours. incredibly annoying!
HP, any suggestions?
By the way, when i run the hp support assistant now, it no longer tells me there is an available update.
Has anyone got the latest audio drivers they can share before they got pulled at the HP site?
I really like the device, but the broken audio is a deal breaker and forces me to consider a return
There may have been an issue with the updated driver and it had to be pulled, but I am not for sure about that.My recommendation would be this: Go to device manager and uninstall your audio driver. Once you have uninstalled it, go to the device manager tool bar and select "Scan for hardware changes." After it finishes, reboot your notebook. Let me know if that helps your issue.
mate already tried the uninstalling driver and scanning trick to no avail..
ironically, i am now using the acer iconia w510's .52 realtek driver on this model, and it seems stable so far.
hp .. anybody... ideas?
incidentally i still had the issue with iconia's realtek driver so have gone back to the one on hp's site.... crashes once a day are still all too common.
would like some feedback for a possible fix
In the same boat as you... Sound cuts out, and what's even better is that my X2 pumps 90% of the sound through the right channel (headphones, external speakers--doesn't matter). I've uninstalled the Realtek driver, installed the .43 driver, and have not had any luck so far. I can't even listen to music through headphones, as most of the sound only comes through my right headphone... THIS NEEDS FIXED!
All help is greatly appreciated.
Edit: The new audio driver somehow shifted the speaker balance; but I fixed this by reconfiguring the speakers and resetting the balance of each to 100%. Overall, sound is still too weak for my liking, though.
I was having sound problems, lockups and slow wifi problems.
10 days ago I after phoning HP I did a complete reset and I have had no problems since, and the Envy x2 is now back to the "old" original drivers it first came with.
For how to reset - see my post 29 January 2013 under - New Envy x2 Crash on resume?
Try the following steps.
1. Open up device manager.
2. Locate your audio driver.
3. Right click and uninstall the driver.
4. Go to the toolbar in device manager and select "scan for hardware changes."
5. After it completes, reboot the notebook.
Try the audio now and let me know if you notice a difference.