germiurena
2013-01-20
I am experiencing some issues with the touchpad gestures after every time it wakes up. I am already update the drives posted in the hp web site, is anybody out there with the same issues?
I am experiencing some issues with the touchpad gestures after every time it wakes up. I am already update the drives posted in the hp web site, is anybody out there with the same issues?
Could you please give me the exact model number of your notebook?
You can use the following document if you need assistance in finding it.
Hello.
I have the same problem. What I mostly experience is that the two-finger gestures aren't working after the Envy X2 wakes up from Sleep mode. On rare ocasions the entire mousepad doesn't work. In both situations, a re-start of Windows "solves" the problem.
My Envy X2 has the following:
Serial number: [Personal Information Removed]
Product number: C1W99EA#ABV
Br,
Kenneth.
Are you using Windows 8?
If so, then you will need to download the most recent drivers available for Windows 8.
You can find the download for the most recent Synaptics touch pad drivers from the following link:
Hello.
Well, of course, I'm using Windows 8 - does the Envy X2 come with a configuration that doesn't use Windows 8?
Anyway, I'll try downloading the newest drivers, when I get home from work - however, I thought downloading new drivers was automatically performed by the HP Help Utility that came with the Envy X2 - or have I jumped to conclusions on that one?
Br,
Kenneth.
I have the same Problem, it like the driver doesn't get loaded.
Somtimes taking the tablet of the dock and reconnecting helps.
Does anyone else experience a system crash when the tablet is in sleep mode?
Nemiz, no the Envy X2 only comes with Windows 8, but you never know, some people have downgraded their systems to Windows 7.
If you have the HP Support Assistant, then it should automatically download the drivers, if you have it set up to do so and when HP makes them available. The link I gave you is a direct link to manufacturer of the drivers, so they will be the most up to date ones that you can get.
Alright, thanks Kyle.
I have downloaded and installed the newest Synaptics driver (16.2.21). I'll keep you posted, if the problem persists.
You wouldn't by any chance happen to know if there is a newer driver or solution to my other problem with being unable to enable panel fitting?
Thanks,
Kenneth.
I couldn't find any graphic drivers for that notebook, but here is an updated chipset that is available for your notebook: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114872-1&cc=us&dlc=en&lc=en...
It was released 6 days ago, so it might enable that option for you. It can't hurt to try it out. If not, you might just have to hold out a little bit until they update the driver.
I tried installing the updated chipset - couldn't hurt, like you say. However, it didn't solve the missing Panel Fitting problem. I'll just have to be patient and wait for a newer driver.
Thanks,
Kenneth.
I installed the latest Synaptic driver for my x2's touchpad, but now it has a new annoying quirk: Locking/Unlocking the device causes the cursor to disappear. I have to undock/dock the tablet from the keyboard to get it to reappear.
All help is greatly appreciated.
Hi All,
Please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.How to locate model number:Notebook:http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108Regards,
Three problems on mine: 1) Keyboard issues where the characters and spaces often double, despite my only having hit the key once; 2) Random daily "freezing", where I can let it sit there for five minutes after it freezes and it never "thaws"...the mousepad doesn't work nor does the screen including the power and volume buttons, requiring me to do a "hard reset"; 3) I don't know if it's a Synaptics issue, but all gestures on the mousepad cease to work and the only cure is more cowbell...I mean resetting the computer.
I have also noticed slow wi-fi speeds, although after a "remove everything and reinstall windows", that seems to have helped tremendously.
Also, anyone else having bad experiences with Firefox? It seems to run dramatically slower than Chrome or IE.
Otherwise, a very sexy and versatile machine, so long as you're not running any heavy software.
chrisrach3,
Could you please give me the exact model number of your notebook?
You can use the following document if you need assistance in finding it.
And I've pretty much given up on using FireFox and switched to using Chrome full time. I find it strange that it is running slower than IE, but apparently IE10 isn't supposed to be that bad I've just never been a fan. I run Chrome for pretty much everything these days. Then again, i'm not using a Windows 8 PC, so I can't really comment on that.
It's the HP Envy x2 11-g010. BTW, I just replaced it with another cheaper one that I just bought at Office Depot. I've noticed that the keyboard on this one is sometimes undersensitive (I'll press a key and nothing happens). I haven't had any issues with the mousepad, though, nor have I had any issues with freezing yet. But I've only been using it since about 10am this morning. We'll see...
You might want to check and see if there is a BIOS update available for the model that you have now. If its a new release with Windows 8, BIOS updates are frequent and they could address some of the hardware issues.
Hope you enjoy the new notebook though! If you have any issues, just let me know.
I am also having problems with my touchpad, after numerous phone calls to HP Support they were unable to solve the problem and only suggested to do a complete reformat, for a 1 week old computer.
Started to think i was right in my assumption that HP is a complete waste of money.
Thanks, Kyle. I know I'm updated on all the latest stuff, assuming that the drivers on HP's website is up to date. Some of the updates DID improve the freezing issues I had with it, but not the keyboard. I'm on my 3rd Envy X2 right now (long story) and each one had the exact same keyboard issue. I called HP and since I had already formatted my hard drive on it and updated it with all the latest drivers, they said it must be a hardware issue and that I should send it in.
So I sent it in. Hopefully it's something they can fix. I kinda doubt it, but who knows. Certainly not me. I'm expecting them to come back and say that there's nothing they can do about it except offer me another laptop, at which point I'll have a decision to make. While it's VERY frustrating to have to constantly go back and correct the keyboard's errors, it's nonetheless a VERY sexy computer. Very practical and useful for me, so I'd hate to let it go.
I hope they do get this issue resolved for you. Sorry that you have had so many problems with it. Keep me updated in this thread, I would like to know if they were able to determine if it was a hardware issue or not. Best of luck!
Just wanted to add that the X2 I bought last Friday has the same issue. Touchpad not recoginizing muti-touch and windows 8 actions after wake up.
Hope HP can get this resolved soon.
Thanks,
Hugh
Hello hughtwg,
You’re having the same problem with the multi touch not working correctly.
It should just be a BIOS update that is needed.
Here is a link to the update. You’ll need your product number.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.
I have had the same problem. After I woke the computer from sleep mode, I hd no mouse control. After turning it off and back on three times, the mouse came back to life.
Hi,
I recently bought an HP Envy x2. Very exited at first but I'm a little bit dissapointed because mouse pointer (and sometimes keyboard) doesn't work after sleep. A forced restart is needed in order to still working.
Seems that HP cant' solve the problem yet. Is there solution that other users found?
Thanks
Christian Romero
Dear Hughtwg,
I tried with the bios update available at HP web page. However I still have the same problem. Also I tried with synaptics touchpad driver, display update and so on. But nothing solve the problem
Thanks for the recomendation anyway.
Same issue here. HP Envy X2 PC C7N83AV Bios F.08 Keyboard 80.33 I have to undock/redock to get the mouse to work. One of serval issues...
Ensure that the newest updates in addition to BIOS is installed from the following link if not already done.
In particular, the touchpad and chipset drivers.
When was the latest update for the drivers and BIOS? It looks like they're in March...I've installed all those and still have the same problem.
I haven't had this occur again but i also dont use sleep anymore because it is such a big battery drain. I guess I was hoping for ipad or android quality sleep mode.
Anyway what I never tried for this issue was double tapping the touchpad square in case it was just turned off instead of hung.
Double-tapping the square? Seriously? I never knew what that square was for...maybe I'll try that next. Thanks for the heads up.
I don't think I've ever used sleep mode...my touchpad issues happen when I open the laptop. I always assumed that was the same as sleep, no?
I am haiving the same problem, and am currently downloading the suggested updates just to see if it makes a difference (the first one was the same I already had).
I have notice that *sometimes* if I use the mouse on the Lock screen before I unlock it that the mouse cursor/arrow is visible when I do awaken the PC from sleep. It does not always work and there should be a better fix but you may want to give this a try.