MelB1
2013-02-21
Pavilion g6 B6E08AV Win8 64-bit delivered/received 12-22-12 for Christmas. Last couple weeks [q, w, e, r, u, i, o, p, right shift key, zero & enter on number pad, left & up arrow keys] stopped working. Must use on-screen keyboard. Very disappointed/upset after chatting online w/tech. He wanted to send replacement kybrd for me to replace myself...(NOT). Alternative= send me a box to ship laptop to repair center, 7-9 day process! I can't believe there is not an easier/faster way to replace a simple keyboard; like take in to a local partner. I am even more disappointed that a farely new unit already has a hardware failure.