Product number is C2K61UA#ABA. OS is Windows 8. It is suppose to have Beats audo. Sound device is Intel SST (WDM). Sound doesnt work. Evertything is enabled, no muting anywhere yet when I test it says test failed. I paid a lot of money for this PC and am getting really frustrated. Can anyone help?
I had the same problem. Click on the Hp support assistant click on contact technical support then click on chat. Give a brief description about what the problem is then they'll help you. My problem was that I had to go to the hp website and redownload and rerun the Intel. My control Panel on sound devices was telling me that I needed to troubleshoot my computer. I troubleshooted it and it said that it found an error with my Intel Device or "I2C..."etc. That's when I contacted the Hp support asssistant. THey're open 24/7. Just follow the instructions they give you. And check if on the control panel under sound, audio devices it's telling you to troubleshoot because if you can pinpoint which device is the issue the hp support assistant can better, easily help you. I really hope this helps! This is the second time I write this. The first time I mistakenly disappeared it. But I wrote it again because I know how extremely exhausting and frustrating it can be to not be able to use the music and other apps to the best of their ability and to have to even think about sending your beautiful laptop back after all that waiting, money paid, and anticipation. HOpe this works! Hope you have a good day!
Thank you Yeannery. I have since been in contact with HP support as you suggested and they have been very responsive so far. If it happens again this week, they will take it back to fix. They are going to call me next week to see if it is working and if not, I don't haev to go through the whole process again, they will send me a box to send it back for repair.