Phil_150
2013-03-02

i have a 2 month old Pavilion G6 running A8 AMD and windows 8 i keep getting INTERMITANT Battery Not Connected Icon even when its running on battery! Also won't charge whilst this warning is present

 

Please Help  Is this a common Problem??

AxshunJaxun
2013-03-04

Hey Phil_150, 

 

A common, really simple fix for an issue like this is a BIOS update. BIOS stands for Basic Input/Output System/Service. It is the language that all of the hardware components in your computer use to communicate with each other. If it is out-of-date, it can cause strange issues like this. There are updates which come out periodically for it so it would be best to have the latest version. The following steps were taken from here.

 

1. Windows 8 : From the Start screen, type msinfo32 . Click msinfo32 from the list of results.

2. In the System Information window under the System Summary category, look for the BIOS Version/Date entry. This is your current BIOS version.

 

Figure 1: BIOS Version/Date

3. Write down the BIOS version and post it in your reply. 

 

Thanks for the model name but actually, if you can provide me with your exact product number I could link you directly to the latest BIOS version for your notebook if I see that it is out-of-date. Here are the steps to find your product number.

 

Please let me know if you have any questions! I'll keep an eye out for your reply!

 

Phil_150
2013-03-05
not technical, its 2 months old!! PC world are useless and HP cost too much to contact a disgrace. i thought it was the whole point of a 12 month warrany
AxshunJaxun
2013-03-05

Hey Phil_150,

 

I'm sorry I didn't understand your last reply. If you have any questions about the process of updating the BIOS, please let me know. I would be more than happy to help!

 

Also, a program called HP Support Assistant comes installed on all HP computers. It is responsible for keeping your drivers up-to-date. It does require minimal set up though. When you open it, the Welcome screen will ask you to set an update preference and schedule. That is where you can set it to search for, download and install updates (like this BIOS update) automatically for you, so you don't have to ever worry about it.

 

You mentioned warranty. If your notebook is still in warranty, you are entitled to free phone technical support. Standard warranty is 1 year for hardware and technical support. If you have specific questions about warranty, please let me know. If I don't know the answer, I will find it out!

Phil_150
2013-03-05

Hi & Thanks

 

Going to take it back to PC world having spoke to the branch manager, there are being awkward because i didn't take an expensive warranty with them, i'm going to buy the HP warranty.. My old Toshiba ran 6 years never a problem ! i thought i'd be OK with HP, we bought 2 one running AMD and one an I5 as they were out of stock of the other

 

Thanks Again