I have just received an Envy X2 and I am experencing an issue with the sound. In that after a while it will stop working.
I have tried to play music using a variety of different apps including Itunes, Windows 8 Music etc and nothing comes out. The sound is not on mute and when I run a test it advises that the test has failed. I have tried to refresh the sound driver but this doesn't seem to help.
So far the only fix is to reboot the machine which is a little frustrating. It seems more likely to be a windows 8 issue but unsure. Any thoughts?
Machine: Envy X2
Software: Windows 8 32 bit
Thanks.
Go into device manager and uninstall the audio driver for your notebook. After you uninstall it, go to the toolbar in device manager and select "scan for hardware changes". After it has completed, reboot the computer. When your computer boots back up, test the sound and let me know if that resolved your issue.
Removing sound drivers and finding new hardware did work, but the issue is I have to keep repeating this process. We need a fix that not only works but keeps it fixed please.
Hello all,
The above link for sp60594 is broken. If anyone is having a sound issue with the Envy x2, try the following updates.
Intel Chipset Update version 6.2.9200.PR7 (audio is included)
BIOS Update version F.07 (same version sp60586, as the one listed in the previous post)
Once you have both of those installed, the issue should be resolved (as long as it is not a true hardware failure). Please post the results or if you have any questions.
I have just received a new Envy x2 and do not have any sound issues.
I wa having the saame issue, and so far this fix seems to work, but I also seem to have trouble with the volume. You can barely hear that there is any sound coming through. Any suggestions about that?
Hey jaylante,
Thanks for confirming the fix.
I'm looking into the volume issue for you.
Hi all, I have just got an Envy X2 for home and found the speakers to be really poor, as though they are blown already.
They seemed fine when I first used it a week ago. But it may be to do with this issue as well and I am just turning it up too much to try and get some sort of sound out of it?
I would like to hear what you come up with for this volume issue.
@Splitpin Unfortunately, if the speaker is physically busted, it will need to be replaced. Are you certain this is the case or are you having an issue similar to the original poster's description where the sound stops working altogether periodically?
Also, just wanted to note a suggestion from another thread.
HP Envy x2 and how to improve its sound
A user from that thread suggested Profound Sound CSharp. I'm not endorsing it, but I wanted to throw the idea out there in case anyone is willing to try it. I found it online as a free trial and after a period of time you get an offer for the paid version. The user that suggested it claims it works so well that he did go ahead and purchase it. Again, I'm not saying go purchase it, but I don't see any risk in trying the free trial.
If anyone does try it out or has had any experience with it already, please share it here on the thread.
Thanks!
simplecomputer
2013-06-30
I recently bought a x2 and thought the sound was good at first. Then, one day when I turned it on, it just went quite. Then I tried to do restart, checked for driver updates, reinstalled them and all and it still is quite but now I get the noise crackling, slash static with the smallest amount of bass in any music. The same for any player such as itunes, microsoft music, skype, ect.. I tried the links above and the first installed, but the second (BIOS) did not. I tried a few times and with no joy.
Any ideas before I send this back because it is not worth the money if a loaned ipad 1st gen on its quietest setting is better qulity and volume. I hope I can get a fix.
I do not claim to be computer savy but I followed the directions completely as described.
Thanks for any help you can give me.
@simplecomputer
I'm sorry about this sound issue. Looking back through the previous page, BIOS F.07 was the latest at that time but now F.12 is out. Have you tried it?
BIOS version F.12
BIOS controls all of the input and output in the computer. So it deals with sound and every other type of input and output. I don't have any information (feedback) on whether the sound was improved after that update but it is worth a try. It is always good to keep your BIOS version up-to-date.
simplecomputer
2013-07-01
Thanks for looking into it. This version of the bios worked, and installed but the sound did not improve. It is much better quality without the beats selected but still the bass is very distorted. I would be surprised if HP put speakers on this that could not handle the factory settings for sound. I emailed them and they gave me a fix that you had posted previously. I tried it again with no luck. So now I am wondering if there is anything else short of sending it back to them to fix. I appreciate your help.
I hv been having the same issue with the sound on my HP envy x2. Is it jus the driver issue because i hv not tried any upgrades as yet.
Garnier13, once you try the upgrades and other suggestions, let me know the results.
i did try the upgrade an somfar they have worked. Have not had any problems as yet. Thanx