MelMel1
2013-03-01

Hello,I have no idea what I'm doing, registered here for like a minute ago and I REALLY need all the help I can get. And the categories are weird, its either Notebooks or Desktop computers and I have a laptop so I don't really know where this should fit in but I guess it's Notebooks LOL.Anyway, I'm not quite sure how this has happened, but ever since yesterday, when I was watching a movie (my laptop was connected to the tv through a cable) and suddenly it died, like without any warning or anything like that. It just turned black. As if it forced shut down. When I tried turn it on, it died again after 2-3 seconds. I plugged in the charger and it worked. I checked the battery and it had around 30 percent, so it wasn't due to low battery energy. Couple of hours later, same thing happens again and this time, when i turned it back on by plugging in the charger, it had around 30 percent... again. So I thought it must be that it automatically is set to force itself it shut down @ 30 %. I went to battery settings and thought I'd fix the problem today by chosing ENERGY STAR settings and restored default settings but this time it died at around 40-45 percent. I don't know what's happening and why it is like this, I've only had this laptop for a couple of months. The day before this happened I had uninstalled CCleaner and was cleaning my computer, but I don't remember changing the battery settings (I'm starting to doubt myself now LOL).Please help me figure this crap out. Thank you.PC INFO: Operative System: Windows 8 (pre-installed)Processor: Intel(R) Pentium (R) CPUB980 @ 2.40 GHz    2.40GHzInstalled memory (RAM): 4.00 GB (3.98 GB usable)System type: 64-bit operating system, x-64 based processor

anthony82
2013-03-04

Hello MelMel1,

 

Welcome to the community.

Your computer is shutting down when the charge of the battery gets between 30% and 45%. You might need to calibrate the battery.

 

Here is a link to show you how to calibrate the battery.

 

Also go to HP.com and download the latest BIOS update.

 

Here is the link to updates. You’ll need your product number.

 

Let me know if this helps

 

 

computerwhiz90
2013-03-04
Are you able to see if there was a blue screen, or stop code with that? That symptom in itself tells me either there is a battery calibration issue or worse, a motherboard failure. Were any other items affected, possibly by a power surge? Id start there and see where this goes. BTW, A laptop is known as a Notebook in the industry.
computerwhiz90
2013-03-04
BIOS isn't a bad idea, but I would consider that because it randomly shutdown, unless an update was done very recently, that the BIOS would not be the cause. The battery is definitely a good thought.
MelMel1
2013-03-05

Sorry for the late reply!Alright, I'll try this and come back with a response when it's done.

MelMel1
2013-03-05

It's really weird that it would have an issue like that because I've only had this laptop... or notebook... since November, so it's kind of ... unexpected. I haven't seen any blue screens or anything like that, it just shuts down BAM and its black. Its off. 

computerwhiz90
2013-03-05

If the BIOS Update doesnt help, then its definately a motherboard problem. Contact HP and get a CSO. Also, when you boot next, hit F8 and see if you can select that setting so when it shuts down like that, and errors out, it will show you the blue screen.

 

Call HP tech support and get the unit sent in for repair! Let me know if you have any issues with getting a CSO, or if you are able to get that Stop Code. its going to start with 0x probably.

 

 

computerwhiz90
2013-03-05
Oh...Did it prompt for a battery calibration? How did that go?
computerwhiz90
2013-03-05
Can you get me the product number of your unit? I want to check a few things out on the support page.ThanksJack
MelMel1
2013-03-13

My battery "passed" the calibration test, but I can't seem to find what HP Pavilion g6 I have. I want to choose one so I can update my BIOS but there's like 100 different HP Pavilion g6s. 

UniProg
2013-03-13

Hello MelMel1,

 

This document will let you know how to find your product number.  Once you get the product number, enter it here.

 

 

Good luck!

 

 

TechCharles
2013-03-13

In the past I had a computer that had the same symtoms as yours, ran fine, booted fine but would just die after a while with no blue screen.  It was a bad processor.

MelMel1
2013-03-14

Oh snap, do you think it's the processor? Crap! Well, it hasn't been a year yet (not even six months I think) so I guess I could get it repared.