About half of the time when I wake up my HP envy X2 128gb version from sleep the touch screen doesn't respond. The mouse pad and keyboard usually work but the tousch screen wont work again until it is restarted.
I took a look in Device Manager while the touchscreen wasnt working and I see that under User Interface Devices I have a I2C HID Device that has a yellow warning sign. When I open it under Device Status it says "Windows has stopped this device because it has reported problems. (Code 43)"
Anyone have any information about how to fix this?
I am still having this problem.
I notice that occasionally when I go to the task manager I have errors under two I2C HID Devices. I am not sure why, but there are about six showing up I2C HID Devices
This problem is still persisting.
Please note this is a 128gb version (im not sure if that makes a difference)
Hey anap40,
I'm sorry you're running into this wake from sleep issue. It's good that you went into Device Manager to investigate. Errors in Device Manager are normally solved with driver updates (especially cod 43), so we need to make sure your drivers are up-to-date, specifically the BIOS.
I need to know your full x2 product number. Here are the steps to find your product number. FN + ESC is the quickest way to pull it up. FN + ESC will also provide your current BIOS version which I will need too.
I'll keep an eye out for your reply
Thanks for the reply. I private messaged you the product number. The BIOS version if F.07
I didn't receive a private message and your product number isn't really protected information (your serial number is though).
I did check the 6 models that were made available in the U.S. (If you got your Envy x2 from outside the U.S., let me know) and all of them are at BIOS F.08. Here's a link to that latest version.
Envy x2 BIOS version F.08
Download and install that. Your x2 will restart on its own. Allow it to restart and once it's back at the Start screen go ahead and see if the symptoms still exist. Let me know the results
Thanks for the help. I did get my X2 in the US, the product number is c7n83a
I'll try to BIOS update and get back to you after a few days (like I said the problem is intermittent and it seems like it tends to become unresponsive more commonly after it has been asleep for several hors or more)
Ok then yes it will definitely be F.08. Looking forward to your reply!
I installed the new BIOS last night.
When I woke up this morning and openned up the laptop to wake it from sleep the touch screen was unresponsive. I had to use the mousepad to unlock the lock screen then go into Device Manager and then disable and re-enable the I2C HID device that ahd a Code 43 to get the touschscreen working again.
So updating the BIOS did not fix the problem, it is exactly like it was before.
I want to see if there's a service that may be preventing it from working properly when waking from sleep. To test this, we'll need to Disable all non-system-critical services to see if the issue occurs.
If it does not, that means one of those services that was disabled, is causing the issue.
If the touchscreen is still unresponsive after sleep with all of those non-critical services disabled, then it may be something with the registry or the hardware.
Here are the steps to disable non-critical services:
Windows + Q to bring up Search
Type 'msconfig' and press Enter
Click the Services Tab
Check the Hide All Microsoft Services box
Click the Disable All button
Click Apply and Restart
Once it restarts let it go into sleep mode and then wake it back up from sleep mode and test the touchscreen. Do this a couple of times, if you have time. (When you're done troubleshooting, you'll have to go back into msconfig and re-enable all of those non-critical services, apply and restart.)
Let me know the results when you get a chance, please
I tried disableing the services like you said, but I skipped the line about Hiding all microsoft services and ended up disabling all services, which made the computer unable to boot and I had to do a system restore.
Anyway, I'll try again, this time leaving the microsoft services enabled.
Just an update. I disabled all non--microsoft services and then restarted. I put the computer to sleep and came back in two hours and the touchscreen wasnt responding again, so that doesnt seem to be the problem.
Just to chime in, this problem isn't unique to the 128gb model. I have the 64gb model and experience the same issue: ie, coming out of sleep more often than not results in the touch screen being unresponsive.
Product name: HP Envy X2 PC
Product number: C2K61UA#ABA
Bios Verion: F.08 - 03/12/2013
Thanks for your post mfhengst.
I'm going to do some more research on this with some colleagues and I'll update the thread with any news
I've gotten a few suggestions that I wanted to share with everyone here. I was able to work with an Envy X2 and it did not exhibit this issue so I want to start by suggesting a hard reset. This is a common first step for strange, inexplicable issues that arise on any type of electronic device (like restarting or taking out your smart phone's battery when it is doing something weird). 1. Shutdown, unplug all peripherals, unplug the AC adapter, press and hold the power button for 8-10 seconds. Press power to turn it back on and test the touchscreen after sleep issue. If the issue seems to be resolved on the first try, try putting it into sleep mode a couple of times and make sure it is still resolved. If the issue remains, move on to number 2. There are two drivers I want to suggest but I would like to be able to narrow it down to just one driver for future resolutions if possible. If you wouldn't mind, I would like for you to try each driver individually, test the issue, and then move on to the next driver and test again. 2. Download and install the following drivers one at a time and test the issue after each driver installation.
Driver - Chipset -- Intel Chipset Installation Utility and Driver version 6.2.9200.PR7Driver - Keyboard, Mouse and Input Devices -- Synaptics TouchPad Driver version 16.3.9.0 Both of those links will work for the two product numbers mentioned in the posts above (
C7N83AV &
C2K61UA ) [ If you are following this thread and have a different product number just go to the
HP Driver Page and put your product number in and choose your operating system, and download the Chipset and Synaptics drivers listed. ] Let me know the results when you get a chance please Finally, has this issue always existed? Has it been this way since you got it out of the box or has it developed over time? Thanks for your patience and cooperation! Looking forward to your replies!
The issue developed over time. I'd say that it was two to three weeks before it started happening.
A hard reset as you described is the only way to recover the system once the touchscreen stops working.
I've installed the Chipset driver and I'll let you know how it goes. Thanks for the update.
Chipset driver did NOT resolve the issue. Trying the other driver now.
Any news on the Synaptics driver? No rush
The synaptics driver did not resolve the issue either. It appeared to have worked for about two hours, now the tablet is back to being unresponsive after it goes to sleep. Back to the drawing board.
I had already tried updating the Synaptics drivers and it didnt fix the problem.
I noticed a few times that when i woke up the PC from sleep that Google Talk would be stuck using about 40% of the processer usage according to task manager. Usually I would just close and re-open Google talk and it would not be stuck using the processor anymore.
A couple of days ago I closed Google Talk and didn't restart the program, over the past 2 days I haven't had a single time when the touch screen was un-responsive after waking from sleep.
I didn't mention it before, but I was having a similar problem with the rotation sensor, after waking from sleep, it would intermittenetly not work and I could also see in device manager that a different I2C HID device had a code 43 error. Also since closing google talk I haven't had the rotation sensor freeze.
Like I said its only been a couple of days so it might still happen, but 2 days is the longest I can ever remember going without this problem.
mfhengst, do you have google talk installed on your laptop?
I'm having the very same issue where after sleeping, the touch screen does not seem to be responsive. I also occasionally have issues where the touchpad and/or keyboard is unresponsive. All are due to the same "I2C malfunctioned" that the OP originally described.
I do have Google Talk installed. I'll try uninstalling though I don't have high hopes for that fixing the issue.
This issue is driving me crazy ... I feel like I'm working with Windows 95 again ... have to reboot (or at least device manager disable/re-enable) every time I wake up the computer.
Calvin
So far, so good. Since removing gTalk from the machine, I haven't had a single hang coming out of sleep. I'll continue to test for a few days, but it is looking like a good solution so far.
I'm at about 3 full days now after removing Google Talk, and still haven't had one problem with the touchscreen freezing since then.
I have a feeling that it has something to do with google talk messing up during connected standby
Since removing Google Talk, I've had zero problems. So I'm going to go ahead and say that, for me at least, that was the issue.
I switched to a different IM app and things are perfect.
Just curious, what app did you switch to?
I'm using Trillian now and it doesn't seem to have the same problems.
I'm wondering why running a clean boot (disabling non-Microsoft services) still exhibited the issue. A clean boot should have prevented Google Talk from running. Nevertheless, glad you were able to get to the bottom of it. Thanks for sharing the information on the forum.
THANK YOU to the user who figured out this issue. I was all set to send my unit to the shop. So frustrating. But I knew it was a software problem. and so it was.
Thank you for this solution.
Hi,
I know the problem is marked as solved but I just wanted to say that I also had this problem and had a different solution. When my envy x2 went into sleep mode when the power cable was disconnected it would quite often not respond when I tried to wake it up. No button presses would work although when pressing the windows key on the tablet screen it would light up and vibrate showing me it wasn't totally dead. I could power it down by holding the power button for about 5 seconds, then powering it on would work but it would be a fresh boot.
I realised that this was because the keyboard, touchscreen, mouse and touchpad were all being powered down when it went into sleep mode so there was nothing left to wake the tablet up.
I fixed this by opening device manager (open this by searching for 'device manager' in the windows 8 search by swiping from the right). Selecting the drop down for 'Human Interface Devices' and going through the properties for all of these. If the properties tab had a 'Power Management' tab I would make sure that the option called 'Allow the computer to turn off this device to save power' is NOT checked. There were about 7-8 of them I had to untick. It seems pretty happy now, not had a crash since.
Hope that helps anyone who doesn't have the issue with the google software yet had similar issues.
Thanks, padders! My Envy X2 could be the same case as yours. I will try your tips and try update firmware, drivers and not to install Google Talk.
Thank you, guys. Good luck!
Hi Guys,
Just thought I'd add that while at first I thought it had eradicated the issue, it doesn't seem to. When the envy x2 isn't plugged in then for the most part mine is now ok. Sometimes with the power plugged in and the lid down it doesn't come back out of sleep.
I've been looking at finding alternative drivers but haven't found anything yet. Might go through my apps one by one next and uninstall to see if they're causing problems. I do believe this is an HP driver issue though and should be looked at.
Cheers,
Paul