HollowJoe
2013-01-22

Hi,

 

I recently bought an Envy x2 and am impressed with it.

 

However, I  am having issues with the keyboard.  When typing at a reasonable pace, it will often insert 2 spaces between words mid sentence.  I only press the spacebar once, however 2 go in. It is sporadic, and not repeatable unless typing a words and then pressing space (if I press space then delete over and over  it never happens).

 

It  also seems to sometimes insert the last key I press after a space (so I get "repeats sthe elast tkey"

 

Has anyone else had  this issue with it or any HP products? Is it going to be necessary to have a warranty job done on it, or is a fix likely?

 

Thanks!

 

Joe

glenmm
2013-01-24

I've seen the exact space problem on my x2 as well.. have not noticed the extra repeating character.

 

--glen

 

HollowJoe
2013-01-24

To update my situation:

 

- I contacted HP and they gave me a product return order and indicated that  they had not had other complaints relating to  this issue

- Before replacing mine with a new one, we tested it in store and it had the issue.

- I now have a case logged with HP regarding the issue and they are working to  resolve it for me

 

From what I can gather the issue is at  least  batch wide, if not product wide. The most comprhensive review on the Envy on  the web noted that there error rate went from 1% to 9% with 2 spaces randomnly inserted at time. 

 

No other reviews appear  to have comprehensively tested the keyboards performance. I also found one other person in the Laptop Owners Forums  relating to random double spacing. 

 

With that in mind, I can put the total known number  of faulty Envy X2 keyboards at 5... But I suspect it is much wider  than that, as not all users would notice the double spacing. I only noticed it because I have formatting turned on when using Office. After  that, I also now notice it when typing  in any program (including this post)!.

 

Joe

ItsMagic
2013-01-25

Hi,

 

Please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.How to locate model number:http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108

Regards,

 

HollowJoe
2013-01-25

The model is HP Envy X2 11-G001TU.

 

The new hybrid tablet / netbook.

 

Windows 8 32 bit.

jazzedmurf
2013-01-28

I'm experiencing the very same issue. I bought it from Staples on 12/27/2012.

 

Model: HP X2-11G010NR

 

I have also been experiencing the reported touchpad and sound issues, as well.

 

All help is greatly appreciated.

fuqib
2013-01-31

same problem for me too. envy x2 hybrid... while typing spacebar ocssionally gets pressed twice... very annoying. did the latest bios and other updates but to no avail....

i tried other display units in auckland and they handthe same ossue as well..

has anybody got a software hack? i tried changing repeat settings in control panel keyboard settings but it didnt help

fuqib
2013-02-04

hi HP - can you  confirm what the fix is going to be? is it a hardware issue or something that can be fixed with software  updates?

as you  can see in the post while i type with the keyboard, the double spaces appear when i press they key only once.

i have turned the repear delay and repeat settings  in control panel > keyboard, but hte problem STILL happens.

i need to use envy x2 as a writing machine, and its annoying  as hell to keep correcting the double spaces!

twilloo
2013-02-04

I am having the exact same issues with the typing on the keyboard. I am now on my second brand new computer (one from HP and the other from Amazon) both computers do the exact same thing. 2 differnt people I have recently been acquainted with that also have the same problem are also being told by the techs, that this is the first time they have heard of this. I think they are taucht to say that, because they have to know about it now and they are still telling envy owners that this is the first time they have heard of it. I know that it is some kind of  problem, I just do not now how wide spread it is or how to fix it. I now know that is is not an isolated problem any more.

davidwestAC
2013-02-07

I am also having keyboard issues with the Envy x2.

 

I purchased mine from Amazon, and noticed the issue right away. 

 

About 5% of the time the spacebar will either unintentionally do a double space, OR a space, repeat the last letter, and another space - so exactly what others on this thread have mentioned. I have other HP laptops, and have never had keyboard issues with them.

 

I took the time to call HP about it, and it's being sent back to be repaired. The conversation headed towards sending the unit back in pretty fast, so maybe HP is more aware of the problem than they used to be. 

 

Other than this keyboard issue, I seriously love the device. Really looking forward to getting this resolved.

 

 

jazzedmurf
2013-02-07

I hope that there is a driver or software fix for this glitch, as I use this computer as my personal and work machine.

 

How long did they say it would be before you had your x2 back? I've only ever had to send in one laptop, a Toshiba, to be repaired. It took 6 weeks to get it back, and it was still broken when I got it back...

 

I'm with you--I really love this machine. I think it is only a matter of time before the glitches are fixed. Hopefully sooner rather than later, though.

davidwestAC
2013-02-07

Agreed. Sending machines back is a bit of a pain.  I was REALLY hoping support was going to have some sort of a software/driver fix

 

HP said I should receive a box via Fed Ex in a few days, and that the repair process would be expedited because it was brand new (I called support within 24 hours of receiving the machine). I am under the impression this faster service normally costs a bit, but the support was nice. I expect to have it back by the end of next week -so not too bad of a timeframe for the whole process.

 

I will be using mine for work. I took about a day setting up my work environment before calling it quits, and ceding that the keyboard issue wasn't a learning curve/keyboard familiarity issue, but something not right with the machine.

Bryan_N
2013-02-08

Hi folks, there was a new BIOS released recently. It is version F.07

 

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-114941-1&cc=us&dlc=en&lc=en...=

 

I would recommend trying this BIOS and replying back here if the issue was resolved or if you are still seeing it

 

davidwestAC
2013-02-08

Hello Bryan_N,

 

Thanks for taking  the time to respond! I went ahead and installed the new BIOS and can say that t I have noticed no difference in the keyboard.

 

I'm actually typing this on my Envy X2, and if you notice the sentence above, there is a space, repeat character, and another r space. In fact it just happened again The issue goes back and forth between a double space, and that space,  repeat character, space issue.

 

I'm a professional programmer with lots of computer use.  I've really tried to adust my typing to  the keyboard to see if  that would help. Going slower seems  to help a bit, but not all the  time. 

 

Anyways, thanks for  the suggestion and if you can think of  anything else let us know

fuqib
2013-02-08

the bios update did nothing for me wither... called up hp, argued with the tech level 1 who kept insisting that he was aware of no issues with the envy x2 and wanted me to do the software windows reset before comsidering a hardware issue....thru sipervisor avreed to have the device picked up, gives me a case number, hangs up saying the hrdware team will call shortlyto arrange for a pick up.

this was two days ago, no calls re pick up.

hp, not impressed at all! you sell a faulty product, deny ackowledging issues, and cutomer service sucks

HollowJoe
2013-02-10
I have now tried at least 8 envy x2's in different stores, all have the same issue. I don't think there is any point sending it back to HP as I don't know what they would do! They need to try some of their own stock to see that the issue is there and then do something about it! Is starting to get quite frustrating.
thorbjorn78
2013-02-13

I own 2(two) Envy X2s, and both have this very problem. My impression is that it is related to typing fast. My wife never notices this, while I experience  double spaces in at least every other sentence.

 

Apparently nobody in HPs test group typed fast enough to detect this issue - seems like a product wide issue to  me.

davidwestAC
2013-02-13

Thanks for your input thorbjorn78. I fully agree that someone who hunts and pecks, or doesn't type too fast will probably never have an issue with the device. Good for your wife, bad for us

 

The updates to my situation:

 

I received a replacement today, and it has the same keyboard issue. So I sent the original back to Amazon, and the replacement back to HP's tech lab. I know they were interested in experiencing the issue first hand, so they will definitely get to with the device. I do fear the issue is fairly extensive as well, which is why I opted to not go further down the rabbit hole with this issue.

 

The two different models I experienced this with are the 11-g010nr and 11-g0004xx. I'm curious if anyone else's models are different.

 

thorbjorn78
2013-02-14

My two X2s are  11-g001eo.

Durf
2013-02-19

My Envy x2 has this keyboard problem as well.

 

Other than this, I really like the machine.

 

My model is HP X2-11G010NR and I bought it on 2/14 from Staples.

 

RD

jazzedmurf
2013-02-19

Mine is also an HP X2-11G010NR model, and I also bought it from Staples (but in December). Completely unrelated: I got my first ding on the backside of the tablet portion today I've been very careful with it, so I'm not sure what happened...anyone know of any covers or accessories for this thing yet?

madkat381
2013-02-21

Hi,

 

I just recently purchased my envy x2 and am having the h exact same problems as listed in this thread.  I have updated the Bios, and d have completed everything that tech support has asked me to do with no avail.  HP has sent me a replacement machine and d it is having the h exact same problem, so this is definitely an issue with the hardware/software, yet no one at tech support seems to have ever  heard of the problem.  Tech support has even advised me that they tested the h replacement unit before they sent it to me and n that it does not have a problem.  If this is the h case, t then the testers cannot type a paragraph at a reasonable pace to make the problem present itself.

 

I have pointed my tech support rep to the direction of this message board but no one will ever  seem to acknowlege that there is a problem with the  product.  I am expecting g another call bacck from the tech support rep tomorrow, but my outlook is not very bright.

 

I love the h product and n wish that there was a fix out, but without even acknowledging g the problem, I am about u about to the point of frustration where I send the  replacement unit back and take the original unit  back to t the store.  I really do  not want to do this, but so far my first experience with an HP product has left a sour taste.

 

Has anyone e had any resolve to t this problem?

 

I have typed this reply on my machine so you can see the issues, just t like other users in this thread.  I type all day at my job, so this is not user  error.

 

 

P.S.  I landed on this thread thru a search engine, so this is public knowlege, and n I will advise the tech support rep the same.

 

-Beyond Frustrated

thorbjorn78
2013-02-21

Yes, it's a fustrating bug. I mainly use the x2 for laptop, so it's not a total crisis for me, but whenever I'm using it to repy to job mail  or anything like that it is very frustrating, as I continously  need to correct errors to  avoid looking like a dofus to the person I'm writing to.

 

I guess we all just have to  start typing slower...

chrisrach3
2013-03-07

Same thing here. I'm on my second oonee. As you  cn seee, I'm typing on the Eny right now. Sometimes itt misses letters. And sometimes it doubles them up. Weird. I have the Envy x2 11-G010NR. Sometimes it doubles up the spaces, too. And other times, it's great. The rest of the computer is great, actually!

I doo wonder if it's a hardware issue or a software issue.. Hopefuly just software. And I don't know why thhey require that we send back our unit before they ship another out. Verizon Wireless, for instance, ships the phone befoore receiving the original bad one.

(As you can see, I didn't correct anything in this post...to show what's going on.)