paulmathews
2012-12-24

 

 

I just bought the Hp Envy X2 and am very disapopinted with the Speaker sound, it's tiny and sharp and  no loud at all,  i am only anoyed as my Old 6 year old netbook has better sound.

 

I was wondering if HP has any plans on fixing the sound if that's even possible.

 

I know this thing has beats Audio, but that does nothing realy,  well only for headphones.

 

I was wondering if they could release some drivers that have the realtek Graphic Equilizer installed and more options, like Presets like Pop,Jazz ect and the other settings for loudness equalization and acccess to bass and treble controls, maybe that would make the sound sound better ?

 

Thanks for any help, will proably return it as it does not meet my needs for decent sound, even if it was released six years ago.

 

Thanks.

 

 

CherylG
2012-12-28

Have you checked your Support page for an update to Audio driver?

 

http://h10025.www1.hp.com/ewfrf/wc/pfinder?cc=us&dlc=en&lc=en&tool=&query=Envy+X2

paulmathews
2012-12-28

 

Yes I did check the suport page and also the Auto update has not provided any fix, I was Expecting HD Audio quality, I did pay 970 bucks for it, I guess that kind of money can't buy decent audio these days.

 

Would be nice if HP released a decent sound driver that unlocks some of the features of the Audio system to make the sound better than it is,  seems they just don't care, sound is good enough for them I guess.

 

Shame the Envy X2 is great in all other ares, but the sound sux, I have managed to get some kind of decent sound using Winamp and it's equilizer, but any thing played in Itunes is pathetic, too low of a volume and sound like @&@& and anything played in Media player or though Windows 8 player sounds Horrible, tinny and makes, well not want to use the HP X2 envy any more.

 

I know that can be fixed by external speakers andd or headphones, but it's a tablet device,  thats ridiculous.

 

Any info about new sound drivers or bios or any kind of update would be nice.

 

Thanks.

 

 

 

 

 

 

CherylG
2012-12-30

Have you checked settings in the Beats Audio Control Panel? Go to Control Panel, in top right corner change 'View by' from 'Category' to 'Small icons'. Now you should see Beats Audio. Any changes in there help?

paulmathews
2012-12-31

 

Yes I have an it does help a little but the sound is Just so low listening to Youtube video means having to hold the  thing to my head to even hear it.

 

 

The sound is just all over the place, one  program plays it Ok the other low, I just wish HP put some decent hardware of Drivers for it out, and unlock some of the features that would help like Sound Normalization and access to DB and bass adjustments,  which the drivers don't have now, it would fix everything.

 

The only thing I can do at the moment is Run all my sound though Winamp and use DSP Plugins and  it's Equalizer and DB contols to get any sort of decent sound output, and notw that stoped working and am Screwed.

 

 

You can't help me only if they unlock the options on the Audio chipset will it be fixed, iam sure they speakers are decent enough, but they are just not being used at all.

 

Get a hold of someone that can fix this and that will be the only way to fix it.

 

Thanks for listening.

 

 

 

 

 

paulmathews
2012-12-31

 

 

Is there someone else other than  A help desk person I can talk too, someone higher than maybe be able to  talk to someone to release some drivers with the features I have mentioned to fix the drivers to allow more volume from the speakers and hopefully quality like BASS.

 

 

That will only fix the problem, nothing else.

 

 

Thanks.

 

CherylG
2012-12-31

I am not an HP employee, most members here are HP owners just like you.I have an HP avatar based on my stats here on the forum. There are quite a few HP employees who participate here but most of them are off till after the New Years.Maybe some of them will join your thread later in the week.

JeffJSmith
2013-01-20
I am getting some very strange sound issues. Two days ago I was happily listening to music and spoken programs through the speakers - not brilliant but adequate quality. Now today, the speakers are rattling, the volume is low, and in fact it seems the right channel is hardly on at all. I have looked at Beats Audio panel but that doesn't help - something is messing up the speakers though, and I don't think that it feels like a hardware issue - more like software. And if I plug in headphones, they are fine though. I am trying to raise the energy to fight with HP Support. I have two other calls open with them and it is such hard work...
JeffJSmith
2013-01-22

My situation gets stranger.

 

My HP Support Assistant software recommended to update the audio driver to

 

Realtek I2S Audio  -  Realtek Semiconductor Corp.  -  6.2.9200.53 

 

and I tried that, but got no sound at all then.  I rolled back to

 

Realtek I2S Audio  -  Realtek Semiconductor Corp.  -  6.2.9200.43

 

and now I have both channels coming out the left speaker (the headphones still work fine).

 

The recommendation from the HP Support person was that I fully restore the system to factory setting - i.e. erase all data and programs.  There is no way I will do that to fix an audio issue with the speakers.

 

Has anyone got any thoughts here?

paulmathews
2013-01-25

 

 

I had the same problem with 6.2.9200.53.

 

I installed the 6.2.9200.43 drivers or what ever is there now, and it fixed it they seemed to know the 6.2.9200.53  were a problem as they removed them

 

I thought I was seeing things.

 

Mine Died on me, so maybe I can get a refund, don't really want another one to replace it, dead after 30 days or so, build quality aint great with this one, I never even used it that much, I don't want to get another one If i can avod it, then I would have to sell it, or smash it to a million peices with a sledge hammer in my backyard.

 

Cheers.

 

 

jazzedmurf
2013-01-28

Just dropping in to say "me too". I've tried all suggested solutions and all have failed to fix the problem. 

 

All help is appreciated.

thorbjorn78
2013-02-02

I actually think this is a hardware issue. Both my wife and I  have an  Envy X2. The sound on mine is  just fine, but the sound  on her X2 is very very low, to the point where it's almost impossible to hear what anyone is saying if you are viewing a video.

 

We will probably try to return  it and get  a replacement device.

paulmathews
2013-02-16

 

 

I looked  at the updates for my HP ENVY x2 11-g001tu, but it seems there are no sound drivers available anymore ???

 

 

I did the HP update as well and none there as well ????

 

Does this mean they are working on the drivers to improve the sound quality, more bass and volume, or has HP given up on the sound of the HP envy X2 ???

 

I just find the sound just so inconsistant,  I know it can be ludish, but you have to  work really hard to get it loudish, and everything else is low, running though winamp with DSP addons.

 

Thanks for any Info.

 

 

 

Bryan_N
2013-02-19

Hi folks, there have been a couple of updates in regards to sound -

 

Both a BIOS update and a software update are recommended.

F.07 or later - SP60586

 

For software, they rolled the audio driver and intel chipset driver into one download, as they have dependencies -

SP60594

 

To locate these downloads, you can go to the download section for your specific model, or go to hp.com/go/customercare and then search for the SP#

 

If you apply both of these and still get a "rattling", "crackling", or "static" sound then please contact HP Support for a hardware service event

 

paulmathews
2013-02-19

 

 

Does the update fix the pathetic sound loudness and tinny sound horrible sound ?

 

I think I may have the update and everything you said already installed, will check

 

 

 

thorbjorn78
2013-02-19

After discussing my problem with HP customer service, I was eventually offered a new X2. Someone would come to my house and replace it. Kudos! 

 

Downside: That was two weeks ago, and I've called them four times to try to figure out if and when it will actually happen, but they just blame a some external service division and that they are "looking into my case" to find out what the holdup is. They need to find a new X2, and bring it to me - what is there to look into? 

If this keeps up much longer, HP will be on my list of companies to never buy anything from ever again..

paulmathews
2013-02-20

 

 

Maybe they can't find one that does not have problems with it, need to make one that works, that takes time.

 

I wonder if this new Sound driver thing  puts in an Ehancment tab for the sound and bass, sound equlization etc, if not it's a waste of time, this Hp Envy X2 is great, as long as you don't use anything that needs sound

 

Did anyone listen to it before they said SELL IT ??????

 

Oh well.

 

 

thorbjorn78
2013-02-20
paulmathews wrote:

 

 

Maybe they can't find one that does not have problems with it, need to make one that works, that takes time.

 

I wonder if this new Sound driver thing  puts in an Ehancment tab for the sound and bass, sound equlization etc, if not it's a waste of time, this Hp Envy X2 is great, as long as you don't use anything that needs sound

 

Did anyone listen to it before they said SELL IT ??????

 

Oh well.

 

 

Well, I actually have one X2 that sounds reasonably well, but there is something wrong with the other one. Apparently I'm not getting support because there is something wrong with the support software at HP so that they are unable to route my case on to the guys who are supposed to replace my laptop. 

 

A bit strange to just let the customer wait instead of handling the support manually until they have fixed this totally unrelated bug in their supportdesk software, but what do I know about customer service? 

paulmathews
2013-02-20

 

[Content Removed]

 

I know sound and the Hp envy x2 has PATHETIC SOUND,  tiny and low volume and no depth at all, please don't defend them, HP will enevre learn if youdo that.

 

I hope you get yours fixed up.

 

 

 

 

 

 

 

thorbjorn78
2013-02-20

Well, I don't expect "good sound" in absolute terms from a tiny laptop. I expect sound that is loud enough for me to hear what people say in a video and not much more. That there's a total lack of bass and that I can't use it to throw a party is no surprise. There are some laws of physics in play that prevents that from being possible.My X2 that is (as far as I know) working properly has sound that is on par with what I would expect from a small laptop, with the "Beat"-feature enabled, maybe even a little bit more.My X2 that is NOT working properly has useless sound, as it is too low for voice playback to be audible in a normal living room when the laptop is placed on my lap.

paulmathews
2013-02-20

 

 

UMmm yes it is working properly, thats what the sound is like on the Envy x2, thats why the sound sucks, I have the same problem, well everyone has the same problem with the Envy X2, unless you have another Envy x2 that has good sound you can compare it with ???

 

I do expect decent sound with a product that cost me 800 bucsk, no matter  how smal it is, it's just part of the deal, crap sounds means fail device, sound is part of the package and if the sound is crap the product is crap, and either should be cheaper much, or never released.

 

I just feel sad owning the Envy x2,such a fail product, and with all the other problems its just so dispointing, it could have been great if they spent some time on making it good.

 

 

 

 

JeffJSmith
2013-02-20

My sound on the Envy X2 is now as I would expect, except it one has one speaker working, with both channels coming out of it.  HP will replace the device when I can get to organise it, and then I hope I will have a reasonable one.  I think it is a bit unrealistic to expect quality sound from small speakers.  I would use headphones or a plug in external speaker if I wanted some bass.  Small speakers really can't do magic.

 

Otherwise I really like the Envy X2 and the sound issue is minor for me compared to the decent screen, keyboard, weight, full Windows, and good battery life.

paulmathews
2013-02-20

 

 

I totaly agree I love the battery life the screen the tablet use, everything but the sound.

 

I would agree with you about the sound but, for one thing, this is not a 100 or 200 buck tablet, this is a for me 800 dollar Computer, and what I expect from an 800 dollar computer is good everything and for a computer that claims to be able to play video and audio and  be a great computer good sound is essential and the Hp envy X2 does not have good sound full stop.

So they should have put better speakers in it and a decent sound software like Relatek HD and proably made it a little bigger so the speakers would sound much better, if they did that it would have been perfect, but they went for  style over usability, when I have to  plug in external speakers to a device like this, it is a massvive fail, might as well not have put speakers in it, maybe they will fix it with version 2.0 !!!!

 

I think they just tried to cut corners make it cheaper and what happens then is mostly  they hit the sound hardest, could have be so easy to make the sound really good but they did not, try using a clip on set of speakers when the tablet part doe snot even have a USB plug on it, eventhey if it did it would like a a awkward tumor even if was possible to use with it cliped on.

 

Would have been nice if they put some good speakers on the base, that would have fixed it for me, just wanted to use it as my itunes podcast pc, but with the sound it'sjust too painfull.

 

Maybe they can fix it with drivers, but  I think it's a lost cause.

 

Noy just me say it has awfull sound, plenty of reviews say so, just wish I read them before I bought it, sound was one of my biggest things.

 

Get yours fixed enjoy it, be happy

 

 

 

 

 

 

thorbjorn78
2013-02-20
paulmathews wrote:

 

 

UMmm yes it is working properly, thats what the sound is like on the Envy x2, thats why the sound sucks, I have the same problem, well everyone has the same problem with the Envy X2, unless you have another Envy x2 that has good sound you can compare it with ???

Yes, that is exactly the case.  I do  have two (2) X2s. One has defective speakers and/or soundcard, the other performs as I would expect from  a  small laptop.

thorbjorn78
2013-03-14
thorbjorn78 wrote:paulmathews wrote:

 

 

UMmm yes it is working properly, thats what the sound is like on the Envy x2, thats why the sound sucks, I have the same problem, well everyone has the same problem with the Envy X2, unless you have another Envy x2 that has good sound you can compare it with ???

Yes, that is exactly the case.  I do  have two (2) X2s. One has defective speakers and/or soundcard, the other performs as I would expect from  a  small laptop.

Quick update on my sound issue, HP has now replaced the defective X2, and we now have two X2s, both with working sound.

LarsDennert
2013-04-20

Same problem here with low volume but I solved it by installing Profound Sound CSharp. Now I have to turn it way down to keep it from blasting.

paulmathews
2013-04-20

 

 

Thanks for mentioning Profound Sound CSharp, will give it a try, I tried som eother ones not this one though, does it help with the bass ???

 

Thanks.

 

 

AxshunJaxun
2013-04-29

@LarsDennert

 

Did you go with the Windows 7 version of Profound Sound CSharp or is there a Windows 8 version out there that isn't a trial?

LarsDennert
2013-04-29

Win7. They are working on a version that is more Win 8 compatible. Occasionally the driver doesn't kick in at boot so you get the stock quiet sound and the only way to engauge it is by opening the Profound mixer UI and then it goes. It's still way better than Beats!! I can listen to video at volume level 2 and it seems clearer than Beats at 100; and I am serious! 

 

People also complained about the 1/8" jack on the dock being to quiet. Again, with the Profound driver I can comfortably listen at Vol 2 which is the lowest non mute setting! So there is no hardware issue with the jack. It is purely Beats to hell.

 

The Broadcom wifi network driver crashes and has unhandled exceptions all the time. Maybe it doesn't like 5GHZ. This messes with the Profound Sound driver because Win8 takes a dump and has a blue screen at reboot; which is the way to fix the computer in general. Not the fault of Profound as far as I can see.

AxshunJaxun
2013-04-29

Thanks for sharing the information. Looking forward to seeing the results of anyone's testing with it.

paulmathews
2013-04-29

I tried Profound and found it useless, no better than beats in fact worse ?

 

Do you resell profound software ?

LarsDennert
2013-04-29
I have nothing to do with them other than the trial worked great so I bought the full version. I make my money in real estate. Did you install Lite or csharp? Did you disable beats per the instructions? Did you turn on the csharp functions? Did you use the mixer to increase the loudness bias?I didn't bother explaining all that stuff because I figured people would read thru the inst. Guess it doesn't hurt to point out some tips.
LarsDennert
2013-04-29

I made a youtube video of a youtube video to demonstrate what Profound does compared to Beats. The speakers don't mechanically have the ability to produce much bass but they definately can go louder. ipads, iphones and android devices have the same issue. The speakers are only so big.

 

Decide for yourself. Low volume fix

AxshunJaxun
2013-04-30

@LarsDennert Thanks for the video demo. 

syedyahyahassan
2013-05-01

I have bought new HP ENVY X2. it was working ok for 1 week. Yesterday suddenly its voice is not coming. does any1 know what would have happened. nothing else happend to it. any software to download?

AxshunJaxun
2013-05-01

@syedyahyahassan

 

Take a look at the above threads and back on page 3. Profound Sound CSharp was suggested. Also make sure your Intel Chipset driver and BIOS software are up-to-date.

 

Which Envy x2 do you have? FN + ESC is the quickest way to find your full model name/product number.

 

 

 

RaymondPJR
2013-07-05

I installed the Profound Sound Csharp trial and another program called DPS.  I like the way DPS installs to the system, but in my trial, it did not perform as well as Profound Sound Csharp.  I intend to test it again as I did not fully try all options.  I have to say, however, the Profound Sound really rocks with Beats Audio, especiall when the tablet is disconnected from the keyboard.  That's how I found out the sound while using headphones attached to the keyboard is half what it is when headphones are attached to the tablet.  This is an issue I hadn't seen yet in the forums.  I am still hoping that HP will release a decent update to the driver.  On another note, my trip down to the Microsoft store was really interesting.  I am not at all impressed with Micrsoft's version of the Genious Bar.  They refused to acknowledge that I knew more about the sound issue than they did.  They kept telling me that there was no problem with the sound, that the sound level for this laptop was "normal".  I pointed out that my phone could play sound louder than the Envy, but this did not change their tune.  I wonder what they would say if I went back and let them listen to it now that Profound Sound is on it.  I don't expect to go back to them for help in any other issue that may come up, I find the user forums much better.

 

LarsDennert
2013-07-05

DPS really only works well in internal speaker mode. Although you can blast the sound in the profound sound plugin, it is not as clean and doesn't work as well with win8. 

RaymondPJR
2013-07-05

That's what I seem to remember.  I think even though it may not be exactly the best sound, I am still happier to have a device that can play loudly like I expect this device to do, at least with the earbuds in.  As far as I'm concerened, this device is now perfection!  I've installed all the latest drivers directly from HP and I've read up on how to reclaim the recovery partition on the drive, move the swap partition to a microSD card and to edit the start up men, all to tease just a little more performance out of the Atom processor.  I could not be happier with my decision to buy the Envy!

AxshunJaxun
2013-07-08

@RaymondPJR  Great! I'm glad to hear that Profound is working well for you. I will pass this information along. I can't guarantee a driver update myself (in any way), but hopefully this information will be taken into consideration in development for a future driver update. Thanks for you feedback!

 

 

 

 

AxshunJaxun
2013-07-08

 

 

@LarDennert  Thanks again for this contribution!

 

 

 

 

YouWhoFL
2013-08-06

Just wanted to add that I found Letasoft Sound Booster also works to boots the sound level. It does cost $20 (us) but I found that it was well spent money. I did not have to turn off Beats but I might try that.

AxshunJaxun
2013-08-13

@YouWhoFL Thanks so much for sharing this information!