Darrenf1969
2013-02-24

I only bought this HP G6 Notebook PC just over a week ago and it is constantly stopping and restarting with the message your computer has encountered an error and needs to restart system_service_ exception I brought it back to where it was bought and they tested it and said the fault wasnt hardware related and if it was software related it wasnt covered by the waranty. The only software I installed myself was my virus protection and my printer which is also HP all other software was pre installed and I dont use it anyway, however even after uninstalling my virus protection and printer my issues persists. Any help with solving this would be appreciated as the shop I bought it in refuses to do anything about it

lions99
2013-02-26

 

 

Hello,

I see that you're having an issue with the notebook giving you a "restart system_service_ exception" error message. The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

 

I have a couple of questions before we get going.

What OS do you have? 

Could you provide me with the full model name and number of the notebook that you have? 

Now, I need you to also perform a couple of steps starting with running the self-test in the BIOS. Here is a document showing you how to run the test. You will need to make sure the memory and Hard Drive test both passes. 

 

Download and install updates and device drivers for your computer from Windows Update. Scan your computer for computer viruses. Check your hard disk for errors.

Please let me know the outcome. I look forward to your response. 

 

THX

 

Darrenf1969
2013-02-26

according to my receipt my computer is a HP Pavillion G6 22XXSA and the product number is C4M14EA#ABU and I am using windows 8 I have no viruses and all updates are current

lions99
2013-02-26

Did you get into the BIOS and test the memory and HDD? 

 

Also, did you test the hard disk?

 

Please let me know the outcome to those test. 

 

THX

Darrenf1969
2013-02-26

after performing those tests no errors were found I forgot to mention this computer is a different one to the one I wrote my first post about although it is the same make and model you may also want to know that earlier today I reinstalled my norton 360 version 6 and it was only then the error occurred again and has occurred twice since, the computer came with norton internet security pre installed is their a difference in norton products? could this be causing the error, I really need this sorted as the store wont do anything more to help

lions99
2013-02-27

 

So, when you uninstall Norton the error message didn't occur? 

 

Darrenf1969
2013-02-27

I never used my computer without norton 360 but now I have went back to norton internet security and so far my computer seems okay but I got a couple of days on my previous computer where nothing happened then the error reoccurred so its too early to say that its definitely norton 360

lions99
2013-02-27

OK, let me know if the issue occurs after a while. 

 

THX

 

Darrenf1969
2013-02-28

although my issue regarding the system_service_exception hasnt occurred again I noticed my computer is extremely slow when downloading software an example of this would be when I downloaded my norton internet security it took quite a few hours to complete, the internet where I live is never great but ordinary web browsing is okay its just downloading software that is a problem

lions99
2013-02-28

 

 

I would consider doing a hard reset on the router. Unplug the power cord from behind the router, wait 30 sec and plug it back in. 

 

Also, try running this Malware bytes and let me know if any threats come back from the test. 

 

Also, delete temporary files on whatever browser you're using. This document will show you how to do so. 

 

THX

 

Darrenf1969
2013-02-28

Thank you for your reply as yet I dont have any installing to do but that malware bytes was going to take over an hour to download according to my computer, as I use mobile broadband I dont have a router, when my sisters router is on I sometimes connect wirelessly to her broadband, she only livees next door

lions99
2013-03-01

OK, the only step I can suggest at this point is to clean the notebook up a little. 

 

Open your Start menu -> Click Run -> In the command screen type "msconfig.exe" -> In the "system configuration utility", click either "service" or "startup" tab -> Uncheck all programs that you are no longer using. De-Frag1. Right click of C Disk.2. Click properties.3. Click tools tab. 4. Click "Defragment now".5. Click Defragment.You can search which process full use you cpu, and end the process.Under steps:1. right click on the Taskbar.2. Click the Task Manager.3. Click the processes tab. 4. Double click the CPU.5. Find if the "System Idle Process" is max. 6. If not right click and click end process.

 

Also, you can run this tool called CCleaner which cleans the notebook up by itself. 

 

Let me know the outcome to this. 

 

THX

Darrenf1969
2013-03-01

I wont know the results of any of those steps yet as I have no installing to do in the meantime I would like to use this thread to make another enquiry, I seem to be very unlucky when it comes to laptops in the sense that they seem to always stop working after about a year, I have another hp laptop running windows 7 and for quite a while it was showing the message no bootable device found but I used to just shut it down and reboot and it was okay however now this step doesnt work what else can I do?

lions99
2013-03-01

 

Crazy enough, I made a post yesterday regarding this issue. You can follow it if you want. Let me know if it helps you out!

 

Here it is. 

 

THX

Darrenf1969
2013-03-07

although I am no longer getting the system_service_exception error my action centre and hp support assistant are showing 2 messages and they are that windows firewall and norton internet security are turned off

lions99
2013-03-08

I'm assuming Norton and windows firewall is turned on? If so, I wouldn't worry too much if HPSA is saying otherwise. 

 

THX

Darrenf1969
2013-03-12

as mentioned earlier in this thread I sometimes connect wirelessly to my sisters broadband but lately I noticed her broadband doesnt always appear in my list of availible networks or if it does it shows as limited and sometimes I get a yellow triangle with a black exclamation mark over the icon where my list of availible networks are, I also have this issue a lot using my own mobile broadband although my sisters modem and my computer are always in the same place, it has been 4 days now since I have been able to use wifi