Hawkeye_Lori
2013-02-03

I was scanning away happily using the front panel of my Photosmart 6520 e-all in one printer, then it stopped.  When I press the scan feature it goes to look for the internet then reverts to the main panel.  It is connected to wireless and I can print just fine.  Help, I'm working on a special project for the family!

Mandy_G
2013-02-04

HI Hawkeye_Lori, 

 

please open the HP Utility on your Mac and verify in Scan Settings - Scan to Computer if this feature is enabled or if you have any error message listed. Additionally please try scanning from HP Scan software to verify this is still working.