envyx2
2013-03-28

Hi everyone,

 

I purchased few days ago HP Envy X2.  I am happy with the device.  However, there is a sound issue.  Sound could be heard from the right side of the device only.  When I go and check balance (volume settings), it doesn't metter which chanel (left or right) I adjust, sound goes from the right chanel only. When I connect headphones everything works fine. I downloaded latest audio drivers and bios, which were suggested on this website.  Any suggestion?  Is it possible there is a hardware fault (which I doubt)?

 

Many thanks

envyx2
2013-03-28

Just an update,

 

When I draw the tablet closer to my ears the sound could be heard from the left speaker very slightly (not even close to the volume of the right speaker).  Some sharp and bad noise could be heard from the left speaker (only when you draw the tablet closer). 

Holly_J
2013-04-01

I'm curious how the sound is if you use headphones - have you tried that?

envyx2
2013-04-01

Thanks for reply,

 

When I connect headphones the sound is just great. 

 

I spoke this morning to HP Customer care.  They agreee it is a hardware fault on the left speaker (due to rattle and bad noise).  They suggest to go to the store and to swap the item (I have it just 8 days).

 

What are your thoughts?  I am very happy with this product apart of some small issues like the sound and freezes from time to time, so I need to restart it... 

 

I don`t know what to do.  As I said, I am very happy with the concept of Envy X2, but there are some posts on the Internet which tell this is not a finished product.  Many people are satisfied, other bring it back to a store (not happy with the performance and reliability). 

 

What are your thoughts?

Thanks!

 

 

Holly_J
2013-04-02

I've been using one for weeks, and I love it. I used it while Tweeting and blogging about the HP Social Support Summit. I love it even better now that the f.08 BIOS update has fixed the keyboard issues seen earlier. I like the idea of a tablet, but as a writer, I also want and need a keyboard, and I expect it to work pretty flawlessly. The versatility of the x2 appeals to me. Its light weight is a big plus. Its battery life is truly awesome, in my personal opinion.

 

Up to you, but it sounds like you have a speaker problem and exchanging your x2 for another that's in working order seems like a good idea. Personally, I wouldn't give up on the x2. But the sound quality is far less important to me than the features I mentioned, above: keyboard, battery life, versatility, and portability. I'd expect good quality sound from any system, but if concert quality sound or louder volume from built-in speakers was one of my top priorities, I'd probably look for a system that was designed to produce that level of sound quality above the other features.

envyx2
2013-04-04

Thanks for the reply. 

I brought the Evny back to the store.  There was a hardware fault with the left speaker.  They gave me the new one.  It is great so  far.  No problems at all.  Love this device.  Very handy and great design.  I will keep it.

 

UniProg
2013-04-05

Awesome!  I'm glad the retailer took care of you.  Thank you for updating this post as well.

 

Have a great weekend!