MelB1
2013-02-21

Pavilion g6 B6E08AV Win8 64-bit delivered/received 12-22-12 for Christmas. Last couple weeks [q, w, e, r, u, i, o, p, right shift key, zero & enter on number pad, left & up arrow keys] stopped working.  Must use on-screen keyboard. Very disappointed/upset after chatting online w/tech. He wanted to send replacement kybrd for me to replace myself...(NOT). Alternative= send me a box to ship laptop to repair center, 7-9 day process! I can't believe there is not an easier/faster way to replace a simple keyboard; like take in to a local partner. I am even more disappointed that a farely new unit already has a hardware failure.

lions99
2013-02-26

 

Hello, 

 

I see that you're having an issue with the keyboard on the notebook. Now, if you're in warranty and want the replacement to be free that would be the best option. 

 

If you're not in warranty and looking to replace the keyboard yourself you can look into this one which the same exact keyboard that you have (if you're located in the US.)This is the only keyboard I could find that your notebook supports. 

 

 

Other than that I would suggest going with the replacement HP is offering you. Also, you could always ask for them to give you expedited shipping.

 

Hope this helps. If you need anything else let me know.

THX