Ewen
2013-02-03

Has anyone else experienced this?  It is also difficult to get back on to it. Very unusual as it sits almost alongside the router? Thanks.

jason_h
2013-02-04

There are a few things I would try if a printer is getting continuously dropped from the network connection.

 

1) Power reset the router and printer.

2) Restore the network defaults of the printer.  Select 'Restore Network Defaults' under the network/wireless menu.

3) Set a Static IP for the printer

* Write down the IP address for the printer.

* Type the IP address of the printer into the address bar of a web browser

* Select the Network tab of the page that loads

* Select IPv4 under wireless on the left

* Set the manual IP address to the current IP of the printer, use your network's default gateway and subnet mask, and set the primary DNS to 8.8.8.8 and secondary to 8.8.4.4

 

Let me know if this helps.

Ewen
2013-02-07

When i place the IP address in the browser I only get like a selection of browser search results, and yes I am placing the IP in the address bar. in other words I am not getting into the correct screen to give me an opportunmity to select networking??  It cannot be rocket science, what am I doing wrong.

 

Thanks

 

jason_h
2013-02-08

If you open the command line for the PC (type CMD and hit Enter in the Run command box), then one can try Pinging the printer to make sure there is a connection pathway between the 2 devices.

 

Type 'ping' then a space followed by the ip address of the printer.  Does the packet reach the printer?