Rachel1305
2013-04-07
We brought a new HP Pavilion G6 laptop a couple of weekends ago and Internet connection has been awful.We have other devices connected to our home connection with no problem and have called our Internet providers to ensure everything is ok there end- it is.I ran a diagnostics test and it pointed to the wireless adapter, when googling this adaptor and windows 8 there seems to be a huge amount of people with the same problem: no Internet access.Information that might be useful:Windows 8Network adaptor: Qualcomm Atheros AR9485 802.11b/g/n wifi adaptor.Can anyone recommend anything to help us?Thank you
erico
2013-04-07

Wireless is not easy.

Is the wireless led indicator on?

 

Are you able to easily connect to a hotspot such as at a Barnes & Noble store or at a Starbucks? 

 Is your network seen by your notebook's wireless adapter when you left click on the wireless icon in the systray?

 

Is your firewall blocking the connection? try turning it off temporarily.

Are you using an internet protection suite such as Norton or ESET with a firewall? 

 

Are you using a wireless router connected to a cable modem or a wireless cable modem?

 

Have you tried the Internet problem troubleshooter in the Network and Sharing center?

 

So far as a huge amount of people with the problem you mentioned...that is not really so relevant. There are many people who do not understand how to set up a wireless connection. For many people the concept of subnets and IPv4\IPv6 network adressing is a foreign language. 

 

Have you tried Microsoft's automated connectivity fixits?

 

Have you verified that your modem\router has connectivity by testing it with a CAT5 cable conection to your notebook? usually a modem\router has an led that will indicate that it does indeed have connectivity to the internet. 

 

Best regards,

erico

 

 

Best regards,

erico

erico Microsoft 2012 MVP
anveshakrathore
2013-04-07

Dear Rachel,

                      I agree that windows 8 is a pain, but as in the laptop so why not adapt. I will give you the steps lets see if it helps you.

Before you do below procedure make a recovery disc from the control panel---Windows file recovery--- "creative system repair disc"

(1) Go to the control panel.(2)Recovery, select the last option which says,"If you're experiencing problems with your PC, you can refresh it in PC setting". (3) Now you will be directed to the GENERAL...now under PC stting, select," Refresh your PC without affecting your files"... now press,"Get started".  ........................The whole process will take around 1 hour but after that internet will be connected on auto.

Let me know if things helped

 

Anveshak.

erico
2013-04-07
anveshakrathore wrote:

Dear Rachel,

                      I agree that windows 8 is a pain, but as in the laptop so why not adapt. I will give you the steps lets see if it helps you.

Before you do below procedure make a recovery disc from the control panel---Windows file recovery--- "creative system repair disc"

(1) Go to the control panel.(2)Recovery, select the last option which says,"If you're experiencing problems with your PC, you can refresh it in PC setting". (3) Now you will be directed to the GENERAL...now under PC stting, select," Refresh your PC without affecting your files"... now press,"Get started".  ........................The whole process will take around 1 hour but after that internet will be connected on auto.

Let me know if things helped

 

Anveshak.

@anveshakrathore

 

Refresh is a very bad thing to suggest without advising the downsides of what it does. It must always be a last option.  Windows system restore is a far better suggestion. Please don't forget that the objective here is to do no harm.

 

 It will only reinstall programs that were purchased in the Windows store. Anything you installed besides that (i.e. Microsoft Office and any other third party program) will be deleted. 

 

Best regards,

erico

erico Microsoft 2012 MVP