Hi! I don't know if this should be posted here but anyway.
My old HP laptop was asking for retirement, so my dad bought me a HP Pavillion G6 (red) laptop on December 2012 in Wales (Where he works) and brought it to Portugal (Where I live). And I absolutely love it.
The problem is that for 2 times the touchpad completely froze. The Lock Screen (It's windows 8 btw) would appear but the arrow wouldn't respond AT ALL. Once, the arrow didn't even appear. Both times I had to force it to reboot. Apart from that the touchpad works perfectly fine but now I'm always scared...
Then once, some horizontal white lines appeared out of nowhere, especially on the top. It never happened again so I wondered if it could be static. However, my old laptop used to be on this same place and this never happened. I'm always scared about that as well now...
I don't know if it is like that or is just me, but sometimes the brightness of the screen changes, days ago it even started to switch brightness very quickly (I'm sorry I don't know what word to use) for a while and battery was only half empty. But I don't know if it is like that or not.
And now, I hear some clicking sounds coming from the inside of the laptop. I don't when they started but it seems that come from the Hard Drive. I even took the cooler off to check, but no... it does come from the laptop. I wonder if it could be the famous "Click of Death". It doesn't have a pattern but sometimes it's more intense.
With all this, I'm thinking in asking HP to replace it. My dad probably doesn't have the bill anymore, but it should still be under warranty acording to a message that appeard on the screen days ago and I didn't pay much attention to it -_-...
Now my problem is that I TRULY need my laptop otherwise I can't work, study, nothing! And my dad only comes 2/3 times every year!
Could my dad take the laptop with him back to the store he bought it in Wales and HP send it another to my home in Portugal? How long would it take? Can I speed up the process somehow? How is all this done (without the bill -possibly)? would the other laptop be exaclty equal even in colour?
This is really urgent alright, I do need a working laptop quickly!
Note: The laptop was barely touched, it has no installations. The only thing I've done so far was unistall Norton 90 day trial that came along with the proper tool on their website (I didn't count 90 days but I'll ignore that) and activate windows defender. I've been doing all updates, scaning and so on. This is really frustrating since the laptop is not even 6 month old... -_- And I trusted HP so much....
Sorry for the long text. I'll be waiting any replays, suggestions, opinions and answers...
Please help me!