Iangow1946
03-01-2012 12:21 PM (14 days ago)
I bought my new HP Pavilion Notebook (g6 - 1240sa) from PC World in the UK just after Christmas 2011 and is still in warranty.

The left hand touch pad button (most commonly used) has become loose and insecure. I have read that a spring or other mechanism below the keyboard may have come adrift. I have also read that the repair can mean a complete new button assembly, which, out of warranty can be quite expensive.

My question is this:-

1) Should I return it to PC World for repair even though they have quoted me approx 28 day's from drop off to collection at the local store.

or

2) Should I return it direct to HP for hopefully a faster repair and turn around. If so, who should I contact here in the UK and any phone numbers would be appreciated.

Thank you for you help and support from a First Time Poster.

Regards

Ian.