marcosampaio
11-19-2011 07:57 PM (117 days ago)
Hello,

I bought three weeks ago a HP laptop g series (model g6-1c45dx).

I have windows 7 64bits

From the very beginning it started to get the Ctrl key stuck, I found that strange and made some search over forum, outside HP database and in HP. One of the HP data base refereed on older HP computers the similar situation, but relating to the Alt key and HP referred that a BIOS update was needed.

As such I went to HP online service center to check if my BIOS was updated. as I had a F33 BIOS. I noticed that currently the updated BIOS for this laptop is F34. I have updated the BIOS.

However the problem remains the same as everyday, at least 1 time the Ctrl key gets stuck. Not the other keys only this one. And it didn't occur any leakage of drinks nor sugar, bread... nothing that could go under the keys.

Can HP try to give a solution for my problem?


thank you and kind regards,
Marco
Disappointdwhp
03-04-2012 08:17 PM (11 days ago)
Within 24 hours of purchasing a HP Pavilion g7 I began experiencing the "CTRL Key Stuck" problem. I have not added any software and there has been no known physical damage done to the computer. Customer support stated that they had not experienced this issue previously. They also asked,"What do you want me to do?" Being that computers are of considerable expense, I would suggest HP and its technical reps acknowedge the problem, properly test their product, release a update/patch/driver or impliment the required fix. The thread "Stuck ctrl key" has many customers and HP Models with the same problem and no solution. Mine is going back to the store.