rogerloew
03-05-2012 11:47 AM (9 days ago)
What files do I need to move to run Touchsmart on Windows Consumer Preview in a separate partition? HPTouchsmart 520-1070 running Windows 7 64 on main partition
banhien
03-05-2012 12:10 PM (9 days ago)
rogerloew
03-05-2012 01:29 PM (9 days ago)
Thanks. . . The dual boot thing is exactly what I did and now have that working just fine. But because the new drive knows nothing about the previous one, none of the touchscreen drivers are installed. That is the problem I am trying to solve, how to make the touch screen work so I can use Windows 8 (Consumer Preview) like it was intended, with touching, swiping etc.
jwdesselle
03-05-2012 02:01 PM (9 days ago)
I have exactly the same issue with my HP TouchSmart 520.
banhien
03-05-2012 07:00 PM (9 days ago)
Hi,
At this stage I don't think HP (and all other vendors) would release update drivers for Windows 8. This is very costly for them. You produce a product which works perfectly now someone makes your product does not work any more, who is the one to blame ?
Regards.
rogerloew
03-05-2012 07:30 PM (9 days ago)
I understand that if Windows 8 is installed over Windows 7 (e.g. Replaces Windows7) that the touch Smart touchscreen works just fine. I didn't want to do that because the consumer preview expires. Therefore I would think the window 7 driver(s) would work if I knew what they were and how to install them. Any ideas?
MichaelFP
03-06-2012 02:17 AM (8 days ago)
I got the touchscreen to work on my touchsmart to work with Windows 8 consumer preview. I went to Device Manager. Here the touchpanel was listed with a warning as no driver was installed. I right-clicked and asked Windows to automatically find the driver. After a minute it was installed and working.
However, I cannot find any drivers for the buttons on the TouchSmart (Home, Volume +/-, etc.).
rogerloew
03-06-2012 10:19 AM (8 days ago)
Thanks for the try to help. When I tried just as you suggested, it just comes back that it can't find a driver. I just am hoping that either Microsoft or HP will come forth with a driver.
EUnpingco
03-07-2012 09:00 AM (7 days ago)
I'm having the exact same problem. I created a new partition on my TouchSmart 520 and installed Windows 8 Consumer Preview. For the life of me I cannot get the touchscreen to work.
Attempts that failed:
1) WindowsUpdate did not find the drivers.
2) Downloading and running the HPTouchSmart 520 driver executible fails complaining that the OS not being Windows 7
3) Doing #2 but with windows compatability mode also failed (same error message)
4) Manually extracting the touchscreen drivers from the Windows 7 installation resulted in "Device failed to start"
5) Manually extracting the touchscreen drivers from the hp driver executible (from the support site) resulted in the same error above.
6) Downloading and installing the NextWindow driver from the nextwindow support site also failed with the same error from #4.
So I tried the HP Touchsmart 610 drivers since the HP Touchsmart 610 was a machine that was reported to having working touchscreen in Windows 8. I had to manually extract the driver from the HP driver executible. This driver (NextWindow Voltron) installed successfully but still the touchscreen does not work. Very frustrating.
At this point I'm thinking I should just reinstall Windows 7 from the hp recovery disks and on my new partition. Then install windows 8 over it. Lame but I really want to see how my family takes to the windows 8 OS because I supremely enjoy it on my Samsung Series 7 Slate.
jwdesselle
03-07-2012 12:44 PM (7 days ago)
I wrote to HP and they just about said they won't be supporting drivers for any beta OS. I'm not at home, so I can't get to their message. But when I get there, I'll post it here for ya.
banhien
03-07-2012 01:47 PM (7 days ago)
jwdesselle wrote:
I wrote to HP and they just about said they won't be supporting drivers for any beta OS.
Hi,
That's very fair decision. Very costly for them to do that, better to spend money for the test labs and release the right products at the end.
Regards.
MichaelFP
03-08-2012 01:47 AM (6 days ago)
FYI: It was a TouchSmart 600 I got the touchpanel to work on.
jwdesselle
03-08-2012 04:15 AM (6 days ago)
Here is their reply:
From: MEDIAPC_SUPPORT_EN@MAIL.SUPPORT.HP.COM [mailto:MEDIAPC_SUPPORT_EN@MAIL.SUPPORT.HP.COM]
Sent: Tuesday, March 06, 2012 5:25 PM
To: jwdesselle@
Subject: RE: HP TouchSmart 520-1030 Desktop PC e-mail support
Hello John,
Thank you for contacting HP Total Care. My name is Anthony. I’m from Desktop E-mail Support Team.
From your E-mail, I understand that you wish to know when the Windows 8 touch screen drivers will be released by HP.
John, HP understands that Microsoft has released a Windows 8 Consumer Preview (Beta) version. HP is not currently supporting any Windows Consumer Preview (Beta) operating system versions. If you have any questions about the Windows 8 Consumer Preview (Beta), may I refer you to Microsoft’s website at:
www.microsoft.comIf you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our website at:
http://www.hp.com/go/totalcareSincerely,
Anthony K
HP Total Care
rogerloew
03-08-2012 09:07 AM (6 days ago)
It is really a shame that two large companies can be so shortsighted. Windows 8 depends heavily on a touchscreen to function as designed, and HP makes one of the few desktop touchscreen machines available. It would appear to me to be in their mutual interest to demonstrate that the concept works during the beta phase of software development. Maybe I am missing something, perhaps the support guy isn't really kept up to date on what the software people are working on.
EUnpingco
03-08-2012 01:30 PM (6 days ago)
Not passing judgment on the companies. I'm sure once RTM the updated drivers will be released and think the reps response re:Beta is fair. I'm looking more for some creative individual to have a temporary work around for the driver issue for the 520. The 610 apparently works and maybe the 400 series as well.
ChaseCarp
03-08-2012 11:05 PM (6 days ago)
I upgraded my TouchSmart 600 rather than doing a fresh install. I have noticed an issue where it is extremely difficult to use gestures to open the charms bar on the right side of the screen or close apps with the downward swipe motion because it is hard to get my finger far enough int he corner of the screen. My wife can do it sometimes if she gets her fingernail all the way in or under the edge of the screen.
I have tried to install the update for the display driver at
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4007... to address an issue with the display response near the edges of the screen, but it won't install on Windows 8.
I'm wondering if anyone else has seen something similar before I try a fresh install to try and solve this issue.
EUnpingco
03-09-2012 09:16 AM (5 days ago)
Bummer. I reinstalled Windows 7, the touchscreen drivers, and then upgraded to Windows 8. Didn't help at all. Same issues, touchscreen non-functional in additon to an SM Bus Driver and a PCI Driver which I have no idea how to fix.
ChaseCarp
03-09-2012 02:12 PM (5 days ago)
Is yours completely non-functional or just really hard to use? For mine, the screen works fine, but the borders are covered by the plastic cover. It's like I need to adjust the horizontal and vertical on the screen.
jonjonjon
03-10-2012 12:49 PM (4 days ago)
rogerloew wrote:
It is really a shame that two large companies can be so shortsighted. Windows 8 depends heavily on a touchscreen to function as designed, and HP makes one of the few desktop touchscreen machines available. It would appear to me to be in their mutual interest to demonstrate that the concept works during the beta phase of software development. Maybe I am missing something, perhaps the support guy isn't really kept up to date on what the software people are working on.
no your not missing anything. i had the exact same thought as you. it just comes down to HP being cheap and not wanting to develop drivers but i guess thats what you get when you a buy a HP computer. the only reason i installed windows 8 was to see how they incorporated the touch screen into windows. thankfully i installed it on a .vhd so i can just delete it. i figured that microsoft would have convinced all the big pc manufactures to develop touch screen drivers and have them ready to go on windows update. the only driver i really cared about was the touch screen and thats the only thing that doesnt work on my touchsmart 320. HP can try to hide behind this 'we dont support beta software' and the HP fan boys can keep saying 'its not their fault that microsoft released new software and their product doesnt work' but thats a joke and there is NO REASON they cant release a beta driver or workaround to get the touch screens working. i guess nvidia and amd both released graphics drivers because of how competitive the graphics card market is. if one company released drivers and the other didnt their customers would be pissed.
TrainzGuy
03-12-2012 09:49 AM (2 days ago)
Rather than slamming HP or Microsoft while Windows 8 is still a BETA release, just be aware that no computer company guarantees hardware with unlimited future upgradability - even Apple had to eventually stop supporting OS X on non-INtel processors. I have an iq770 which came with Vista and ran WIndows 7 just fine. It installs and runs WIndows 8 but after attempting to run some apps, the system crashes and sends the report to Microsoft. THIS IS HOW BETA TESTING WORKS. For those who care, use your recovery disks for Vista/Windows 7 and go back to a nice, clean and functioning system...and stay out of the BETA game. They'll get around to supporting the chipset if NVIDIA OR AMD agree to support the chipset...
ChaseCarp
03-12-2012 10:11 AM (2 days ago)
I absolutely agree - that is why software is released in Beta!
BTW, I was able to resolve the issue on my TouchSmart 600. I noticed two things. First, the edge of the screen where the pixels normally are for the charms bar were difficult to get to because of the plastic border on the TouchSmart. Second, My screen wasn't calibrated well. In the center, it worked fine, but on the edges, the touch became offset from my finger towards the center of the screen pretty drastically, making the first problem even worse. Here's what I did.
- Check for updates. Install the optional ones especially the onese for NVidia.
- Right click on the desktop, there is a NVidia Control Panel app. *note - when I upgraded from win7, this app wouldn't launch. After a fresh install it did. I'm assuming if you uninstalled it and reinstalled you would have the same behavior.
- Select the checkbox to resize the desktop. Move both the vertical and horizontal size sliders one notch to the left.
- Go to the start screen. Type "touch". Select the setting for "Calibrate screen for touch"
- Follow the instructions. You may have to use the "reset" button in the app to delete previous calibration info.
After doing this, your desktop will be slightly smaller than the max size, but it works really well.
Hope this helps!