dawnrager
09-03-2011 10:36 AM (194 days ago)
I just puchased the Pavilion g7-1167 dx Notebook PC and I love it, but I somehow keep locking up my keyboard. I think I'm accidentally hitting a Function key or something. The curser continues to blink, but I can't type anything. I'm really frustrated. I went online to get a list of the Function Keys for the keyboard, but I didn't find anything helpful. The laptop is brand new (about 2 weeks old) and it's using Windows 7. Can anyone advise?
Thank you,
Dawn
viki9324
09-03-2011 10:52 AM (194 days ago)
Normally you dont get a manual with com. If you want to download the manual for this particular notebook ..you just hav to login to SUpport.hp.com and just enter your 7 digit product no which is inside the vattery compartment and try to download the MAnual
Good Luck
kamat_hp
09-03-2011 12:04 PM (194 days ago)
dawnrager
09-07-2011 08:04 PM (190 days ago)
Thanks for the link!
My laptop seems to freeze up and when I try to type, I don't get anything (no symbols or anything). It's very strange. That's why I'm thinking I'm somehow bumping a HOT KEY or something...
Thanks,
Dawn
viki9324
09-08-2011 02:17 PM (189 days ago)
Restore the PC to its original condition with the HP Recovery Manager from within Windows 7If the PC can be started and opens to the Windows desktop, you can use the HP Recovery Manager on the hard drive to restore the PC to the original factory condition by following the steps below.
Click Start and enter Recovery in the search field. Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The HP Recovery Manager opens.
Alternately, click Start , All Programs , Recovery Manager , and then Recovery Manager . Allow the action to continue, if prompted. The HP Recovery Manager opens.
Click System recovery . The PC will restart and reopen the Recovery Manager.
When the PC restarts, select the System recovery option and click Next .
If prompted to use the Microsoft System Restore program, click No , and then click Next .
When prompted, if you want to backup your personal files and settings, select the Back up your files first (recommended) option, and then click Next . Follow the on-screen instructions.
When prompted to Recover without backing up your files , please STOP before clicking Next .
WARNING:This is the final opportunity to change your mind about recovering the PC and deleting all the files and programs. Once you click Next , the restore process cannot be stopped.
If you are satisfied that you want to begin the recover process, click Next . The PC immediately begins formatting the hard drive and destroying all data.
The recovery process may take up to several hours and will return the PC to its original condition. Any custom settings, drivers, software programs and updates, and/or hardware updates are lost and must be reinstalled.
Restore the PC to its original condition using the f11 key if Windows 7 is not accessibleIf the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to its original operating condition. The Recovery Manager can be launched during the startup process by following the steps below.
Press the Power button to start the PC, and then press the f11 key when the standard BIOS prompts are displayed on the black screen.
NOTE:Pressing the f11 key during startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.
- If the HP Recovery Manager can access the recovery partition on the hard drive, a prompt to backup the user files before beginning the recovery is displayed. Follow any on-screen instructions.
- If the HP Recovery Manager cannot access the hard drive to fix any system errors, you will need to use the personalized recovery disc that you created to recover the hard drive to its original condition.
If you have not created the personalized recovery disc, or the discs are corrupted, you can order a replacement recovery disc from HP.
nae1073
11-08-2011 04:42 AM (128 days ago)
did you get any answers.. this keeps happening to me and its driving me crazy!
Thank you
Renee'
dawnrager
11-19-2011 10:38 AM (117 days ago)
I've only been having this problem every so often these days... I try to log off and then re-log on (which sometimes helps). I'm not sure what's going on exactly. Very strange indeed! I usually just shut it completely down and re-start when all else fails (but I know that can be risky, too). Take a look at some of the responses I received thus far and see if any of those helps you. Good luck!
mbasa217
01-14-2012 09:15 PM (61 days ago)
i just started to have the same problem with my g7 notebook. keyboard works at the login page but not after Windows starts up. have you tried system restore yet?
Robertech2
02-06-2012 09:39 AM (38 days ago)
I have the same problem. Rebooting fixes it. Restore is not necessary. There has to be a combination of keys that loks the keyboard. keeps happening to me too. Some keys do alternate functions, but most no longer work. Once again, it can be fixed by a reboot.
CJT1
02-07-2012 12:35 PM (37 days ago)
I also have the HP Pavillion g7. The sudden loss of keyboard used to be just once in a while but getting to be every day - at least once. About the time I get multiple windows, work on blog, Photoshop, skype and onto the remote desktop at work - then the keyboard is deaf and mute. Thankfully the touchpad still works so can exit everything. Yes - resetting does work but to close all and reopen eats time now that it is getting SO OFTEN.
I agree must be a combination of keystrokes to invoke this problem - and restoring... if I had installed any programs that might work but a long time since i did that. I would have to go back to factory - EEEK! I would like to avoid that.
Has anyone had any luck with solution? Has restoring worked for anyone else?
Thx
dawnrager
02-07-2012 07:45 PM (37 days ago)
I haven't tried the system restore... Rather, if the keyboard gets really bad, I log off and then log back in. In severe cases, I re-boot. Usually, logging off and then back on does the trick though. This seems to be a reoccuring problem for many people it seems; I hope HP researches this more for future products.
Robertech2
02-08-2012 05:31 AM (36 days ago)
When I have this issue it is instant, like I hit a certain combination of keys as others have described. When it happens it seems to be for everything. A few keys work, like the windows key, and others do unexpected things, but most do not work at all. Reboot is the solution, but it can be frustrating if I am in the middle of something.
Please HP, what is the fix? I need to know what keys to hit to undo it.
s_cap_dess
02-13-2012 09:45 PM (31 days ago)
I am having the same problem. I have the same laptop, just purchased. No one has answered the op's question. I keep hitting a key on the keyboard that keeps locking the keyboard. But I don't know which key it is or how to unlock it. I think it's the backspace key. I use it a lot. I know we can't be the only 2 people having this issue. Why is it happening? How can I unlock it without 'restarting.?' and why isn't this addressed in user guidelines? I don't want this to keep happening. So far I haven't lost any data, but eventually it will happen if I don't know which key is starting the problem and how to undo it . Also, I don't see why it's recommended to do a 'restore.' If I power down the keyboard starts working again. So which key is causing the problem?
s_cap_dess
02-15-2012 11:50 AM (29 days ago)
Anybody?
Okapi2716
02-15-2012 07:13 PM (29 days ago)
On two ocassions my new laptop keyboard has stopped working. When this happened, the external mouse still worked and I shut down and restared the computer. When restarted, the keyboard functioned properly. I am running a Pavilion dm1-4010
Terbayr
02-18-2012 03:24 PM (26 days ago)
My wife is using my laptop and just had the same problem...she asked 'can you show me how to make the keyboard work'?......i was typing and it just stopped working....ended up updating the BIOS and restarting.....not sure if that helped other than it did get the keyboard going again...
omwc
03-03-2012 04:26 AM (12 days ago)
I have had the same problem. I couldn't tell you why it happens but I found that if you quickly press the ctrl key a few times when this happens it usually clears the problem up without having to restart as I used to do that as well.
63okapi2716
03-03-2012 05:13 AM (12 days ago)
HP Help Desk offered these suggestions. I tried the first and waited and it locked up. So I tried the BIOS update and am waiting for a lockup. Hopefully it won't happen.
- Uninstall and reinstall Keyboard driver
- BIOS Update
Uninstall and reinstall Keyboard driver In order to uninstall the keyboard driver please follow the steps below:
1. Click on start and type device manager in start search box
2. Now select device manager
3. In device manager, right click on keyboards
4. Select the keyboard drive and uninstall it.
To reinstall the keyboard driver please restart the notebook.
If the issue still persists then please do the steps below.
BIOS Update Please follow the link below to update the BIOS.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-101336-1&cc=us&dlc=en&lc=en...=
“NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.”
63okapi2716
03-03-2012 05:16 AM (12 days ago)
The link is only for the dm-4010us, but a bios update may be available for the g7-1167 dx on the HP website.
Terbayr
03-03-2012 04:10 PM (12 days ago)
The first time i retarted my g7 fter the problem occured, the BIOS updated automatically and it has been fine since.
63okapi2716
03-03-2012 06:42 PM (12 days ago)
Glad to hear. Cheers!!
Robertech2
03-05-2012 12:09 PM (10 days ago)
Update, I did the latest BIOS update a couple of weeks ago and have not experienced the problem again. Thanks HP, I am keeping my fingers crossed. Hope the fix lasts!