longlostlotrelf
03-07-2012 06:46 PM (8 days ago)
Hello...I have a Pavilion g6 notebook. It's about 3 months old. I accidently dropped it today. No problems other than it seems the bottom of the casing on the back left side has cracked on the corner there is also just some minor damage to the bottom casing on that corner as well not cracked but just looks worn off now.

I am running Windows 7, I picked it up immediately after the drop and everything that was on the screen before is still there and everything seems to be running smoothly. My question is, I have the HP Total Care package for a year. I registered it, but when I checked my settings for the warranty it doesn't show. This is really confusing me. I had to call HP because my product number was wrong to register it so I would hope they have a record of this? I still have the packaging at home but I thought it was time sensitive to install.

My two main questions are:
Does HP Total Care cover this drop damage?
Will I still be able to use my Care Coverage even if it won't show under my warranty on the Support Assitant?

I do not have the Care Package paperwork with me at the moment I will be trying to obtain it as soon as possible.

Thanks!!!