samaloth
02-18-2012 08:18 AM (26 days ago)
I purchased this laptop about a week ago and I took back yesterday to the store for replacement. The new computer started doing the same thing this morning. The very top of the screen flickers every now and then. It appears it is only the second or third row of pixels to be doing so. I am in the process of installing all of the Windows Updates to see if this resolves the issue. Should I take it back to the store? It appears to me that its a common problem with this laptop model. I mean, two laptops in a row? I am including a picture of the issue with this post.
HP Pavilion g7-1365dx
Windows 7 64-bit
No Error Message
Computer is 1 day old. I just installed my programs.
bcas400g
02-21-2012 06:37 AM (23 days ago)
Hi,
I have the same notebook, and saw this too. I got on the supoprt assitant and did a chat wtih HP and they had me try two things.
1. Restart in BIOS mode, if the flicker is stil there it's hardware. Hit F10 during startup to access bios mode.
2. if the flicker is gone on BIOS mode, it could be windows/drivers. They sent me a link to a driver and I installed it. I don't have the link though.
Do the support chat, it's quite good.
Good luck and let us know what happens!
Also, I tried to take mine back to Best Buy and they refused it due to me being 3 days past the 14 day return window. NO EXCEPTIONS. Wont' buy from them again!
samaloth
02-21-2012 03:33 PM (23 days ago)
Thanks for the reply. The same day I posted that message I made a lot of Windows updates and I'm not sure if it is related but I haven't seen the flickering line since. What's interesting to note is that I don't recall there being a video card driver update in there. It might've sneaked past me though.
bcas400g
02-21-2012 03:57 PM (23 days ago)
ok,
well if it does it again, try the BIOS suggestion.
good luck to all of us!