dansugarfoot
02-19-2012 10:35 AM (25 days ago)
When I insert a music CD or a DVD into the internal CD/DVD drive (E) of my NEW hp Pavilion g7 notebook (using windows 7) I can hear the device "whirring", but I get no sound. Yes, the CD's and DVD's I have tried work just fine in my entertainment center's DVD player and in my KARAOKE machine.

The CD or DVD does not automatically launch (even though I have set "automatic play" default option for this drive in my notebook). So, I then double click on the drive E icon to play the disk and the only thing that happens is that a screen pops up showing the tracks on the CD. When I double click on one of the tracks, the "play" window pops up. When I click on the "play" arrow (triangle), nothing happens. But, I can load a game CD and this same drive does launch immediately and provides sound.

I have tried hp's website chat "customer service" and even called their toll free number repeatedly, with no solution accomplished. One technician downloaded a free CD burner software package to get the drive to work, with no success. Another tech. downloaded some other software, with no success. The third tech. re-loaded my "BIOS", with no success. The fourth tech. took control of my computer and somehow got the audio working properly. I was so relieved. One hour later.............no more sound. The fifth hp tech. kept me on the telephone for over an hour, with no success. When I asked to speak to his supervisor, he would not; so I just hung up.

Here I am begging for your assistance. As a last resort, I will take this piece of junk to a local computer guru to try to get it fixed (even though it is still under a purported "warranty").

Somebody help me! Please!!

Dan Kennedy from Texas
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