nipohc3
03-13-2012 01:06 AM (1 days ago)
Specs and status for my HP Pavilion Elite M9080n desktop PC

System: Windows Vista Ultimate 32 Bit, SP1, bought in late 2007

BIOS: Version 5.11, released 9/27/2007 (HP Support site shows a later version, 5.13, released 5/18/2008, yet to be updated. (HP Smart Friend assisted me in a System Recovery to factory installed configuration followed by many SW updates in late 2010, perhaps the BIOS was not included.)

Browsers: Firefox 10.0.2 (Default); Chrome 17.0.963.56 m & IE 8.0.6001.19088 (both used sparingly)

Security SWs: McAfee Internet Security, renewed and upgraded to McAfee Total Protection 2/7/2012.

Monitor: Gateway FHD 2400 LCD, HDMI, native resolution 1920x1200

Graphics Card Drivers:
  1. Nvidia GeForce 8000 GTS, Driver 7.15.11.6960, released 1/10/2008 (Device Manager shows: not working, code 43. Installation of the one recommended on HP Support Driver Update site, SP35167, failed. [ver. 7.15.11.6230, released 2/22/2008.] “HP Update” on-line check from my PC says I have the most updated version.)
  2. Two HP RC mirror drivers, both are version 1.0.0.0, released 4/21/2009, working.
This PC has three types of issues: (I am starting with this discussion board.)



“Application Error Event 1000” for “rundll32.exe”: Event Property window showing, for example:
“Faulting application rundll32.exe, version 6.0.6000.16386, time stamp 0x4549b0e1, faulting module nvapi.dll, version 7.15.11.6960, time stamp 0x478633b2, exception code 0xc0000005, fault offset 0x000278b0, process id 0x17d4, application start time 0x01ccff3df13d78ab.”

As is, max display resolution achievable is 1280x1024, instead of 1920x1200, with the accompanying image distortion. Most of frequently used applications seem to run fine.

Typically, for a given Start Up-Shut Down session, other Administrative Events are also recorded: 2x of “Event 46, volmgr” (Crash dump initialization failed), “Event 15106, HttpEvent” (Unable to initialize the security package Kerberos for server side authentication), and “Event 3036, Search” (SystemIndex Catalog not accessible) immediately before the Rundll32 error event above; then “Event 7026, Service Control Manager Eventlog Provider” (ntiomin failed to load), and “Event 8194, VSS” (Volume Shadow Copy Service error) immediately after the Rundll32 error event; If IE is used, “Event 1000, Application Error” (iexplore.exe, faulting module mshtml.dll) is recorded sometimes. Just before power off, “Event 4001, WLAN AutoConfig” is recorded. The symptoms associated with these events are not obvious to me.

My requests:

I have read about a number of solutions for each specific issue/symptom listed above from various user forums. There are probably many more out there. I have implemented as many of them as I felt comfortable with to reach this point. HP support site provided some seemingly inconsistent information about the Graphic Card driver, so I am holding off the BIOS update, too. Suspecting these issues/solutions are inter-related, I would like to have your advice on reaching an integrated diagnosis of the root cause(s) of the symptoms described here, as well as a systematic approach to implement the relevant solutions.

Many thanks,
-nipohc3
old_geekster
03-13-2012 10:40 AM (1 days ago)
Nipohc3, welcome to the forum.

You certainly have been thorough with your explanation of the problem.

I would normally begin with simply suggesting a destructive System Recovery. However, I am going to give you a couple of of other suggestions prior to that step. You should backup all of your personal data in any event.

First, uninstall the video driver using Revo Uninstaller. It is a free program. I have used it for years. I use the Advanced option. It will uninstall all of the driver from the hard drive and from the Registry, assuring there are no remnants remaining. Once this is complete, install the latest nVidia driver from their website. You can use the Automatic Detection option.

Second, reinstall any software and driver for the monitor. This will assure there are no glitches in it. Then, reboot the system to see what happens.

If this doesn't solve the problem, you should do a destructive System Recovery. Use the Recovery discs or Recovery partition.

Please click "Accept as Solution" if your problem is solved.