kimo017
03-06-2012 03:04 PM (8 days ago)
Ever since I installed my 610-1180qd touchsmart I've had problems with the resolution automatically dropping to 640x480. When I try to change the resolution in the control panel, the resolution button is not highlighted. I have to turn my computer off and on to get it back to the original high resolution setting. I've called tech support 4-5 times all ready with no solution. I'm going to give them another call, but if someone knows what the problem is, I'd appreciate your assistance.
old_geekster
03-06-2012 03:30 PM (8 days ago)
Kimo017, welcome to the forum.
I suggest updating the video driver, if you haven't done so. There may have been a glitch when the current driver was installed. I have had that happen to me in the past.
Please click "Accept as Solution" if your problem is solved.
kimo017
03-08-2012 11:17 AM (6 days ago)
Downloading the latest driver didn't help. I am on the phone with tech support for the past 3 days now trying the fix this problem. I'm on hold right now and they are reviewing my calls that I have placed. This is annoying. Makes me want to rethink about what PC company I want to purchase my next PC from. This is my wife's and my DELL desktop is ready to be replaced.
They are going to send me recovery disks because the recovery media that I created didn't help even after reinstalling the latest NVIDIA driver.
kimo017
03-11-2012 11:28 AM (3 days ago)
The disks they sent me didn't resolve my problem. Called again and Sulieman, tech support, assured me that by changing the screen saver option, it would work..NOPE! He was to call me yesterday..Didn't receive any calls on my landline or cell phone. Called HP support again.
After spending five days with tech support, they have realized that there is an issue and my Touchsmart 610 which needs to be repaired. They tried everything..They even wanted me to extend the sleep process to 45 minutes..NO WAY! I want it set to 20 minutes. I feel they were trying to hide the issue by extending the time for it to go into sleep mode.
If you have any issue when the screen goes to low resolution after your PC awakens from sleep mode, you have an issue. Keep bugging them.
I am going to receive a box to send my PC to be repaired. When it is fixed, they will send it back to me. I'm not really positive that they will fix the problem. My confidence level has diminished since talking with tech support.
We'll see. I will post the results when I get my computer back within 7-10 days..Maybe longer.