rhavlick
12-30-2011 03:50 PM (75 days ago)
Hello,
I purchased the HP Pavillion P6-2014 and used an OEM clean version of Windows 7 Home Premium SP1 64 bit edition and wiped all of the pre-loaded software off of the computer. I also erased the recovery partitions since I didn't want any of that stuff on the drive.
At first after installing everything works fine. When I click the Start button then Shutdown, Windows will shut down, the keyboard, mouse, and monitor will shut off, except the power light stays on and the fan keeps running. There is no other activity. Something apparently still is running or there is a hardware / device conflict. There is only the keyboard, mouse, and 1 monitor plugged in. No other software is installed, so no anti-virus software, or other services running. If you press the power button it doesn't do anything (it doesn't turn the computer back on or off). If you press the keyboard, mouse, etc. it doesn't wake it back up. You must hold down the power button for 3 seconds, then it boots again.. Windows doesn't come back up needing to go into safe mode or anything.
If I restart, everything works fine. If I go into safe mode, I can't shut down, the system just freezes when shutting down, and the monitor will just say shutting down, but the system completely locks.
I spent 2 hours on tech support with HP today, we couldn't come up with any other ideas, so I re-installed with Windows 7 SP1 Home Premium x32 bit, and it fixes the problem.
I tried installing Windows 7 64 bit Professional edition too and that did the same thing.
There must be a driver or device conflict. I installed the drivers for the computer too and tried shutting down with them installed and before they are installed with the same results.
The HP Support person said to just order the recovery CD and re-install, however, I was hoping to keep an OEM clean copy install on the coputer and not a modified one. Has anyone else had this or can think of anything else?
Thanks.
I purchased the HP Pavillion P6-2014 and used an OEM clean version of Windows 7 Home Premium SP1 64 bit edition and wiped all of the pre-loaded software off of the computer. I also erased the recovery partitions since I didn't want any of that stuff on the drive.
At first after installing everything works fine. When I click the Start button then Shutdown, Windows will shut down, the keyboard, mouse, and monitor will shut off, except the power light stays on and the fan keeps running. There is no other activity. Something apparently still is running or there is a hardware / device conflict. There is only the keyboard, mouse, and 1 monitor plugged in. No other software is installed, so no anti-virus software, or other services running. If you press the power button it doesn't do anything (it doesn't turn the computer back on or off). If you press the keyboard, mouse, etc. it doesn't wake it back up. You must hold down the power button for 3 seconds, then it boots again.. Windows doesn't come back up needing to go into safe mode or anything.
If I restart, everything works fine. If I go into safe mode, I can't shut down, the system just freezes when shutting down, and the monitor will just say shutting down, but the system completely locks.
I spent 2 hours on tech support with HP today, we couldn't come up with any other ideas, so I re-installed with Windows 7 SP1 Home Premium x32 bit, and it fixes the problem.
I tried installing Windows 7 64 bit Professional edition too and that did the same thing.
There must be a driver or device conflict. I installed the drivers for the computer too and tried shutting down with them installed and before they are installed with the same results.
The HP Support person said to just order the recovery CD and re-install, however, I was hoping to keep an OEM clean copy install on the coputer and not a modified one. Has anyone else had this or can think of anything else?
Thanks.