erminetodd4
05-06-2011 08:34 AM (313 days ago)
Just purchased my new Pavilion dv7, and when I run the You Cam software, it tells me my HP TrueVision HD webcam is not detected. I have tried at this for several days now, at one point when I was trying to fiddle with the You Cam settings, the webcam light turned on for aprox. 2 seconds and then went dead again, since then it won't even let me into the YouCam settings.
Right now I'm becoming more and more convinced that this is due to my laptop being assembled outside the US. Need a fix for this immediately.
rebecka
06-14-2011 01:40 PM (274 days ago)
I have the same problem with the dv7, HP TrueVision HD webcam. I keep getting the message that camera could not be detected.
donalds
06-22-2011 07:27 AM (266 days ago)

erminetodd4 wrote:
Just purchased my new Pavilion dv7, and when I run the You Cam software, it tells me my HP TrueVision HD webcam is not detected. I have tried at this for several days now, at one point when I was trying to fiddle with the You Cam settings, the webcam light turned on for aprox. 2 seconds and then went dead again, since then it won't even let me into the YouCam settings.
Right now I'm becoming more and more convinced that this is due to my laptop being assembled outside the US. Need a fix for this immediately.


drbrucehoag
06-23-2011 04:15 AM (265 days ago)
Before you try to tweak anything in YouCam, make sure that the driver for the webcam is installed. You can check for it by going to the Control Panel-Device Manager (in Large Icons)-Sound,Video, and Game Controllers. If it's not there, then contact HP support. I found their online chat extremely helpful for reinstalling the driver. The process is far from straightforward. You won't be able to find the information on how to do this by looking online.

At least now, Skype sees the camera. But, all I get is a green screen. So now I have to contact HP again to find out how to fix that problem. :)
ItsMagic
06-24-2011 01:32 PM (264 days ago)
Hi,

Please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.

How to locate model number:

Notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108

Regards,
Saurabh
howardzzh
07-11-2011 01:44 AM (247 days ago)
I have the exact same problem. the webcam cannot be detected. Here is my complete model information.

Product Name: HP Pavilion dv7 Notebook PC
Serial number: {Removed for privacy}
Product Number: XW899AV

The operating system is the pre-installed Windows 7 Home.

I'd really appreciate your help. Thanks in advnace.


Howard
irfan_aly
07-25-2011 10:50 AM (233 days ago)
Howard

I have same laptop with same model number and exactly having same issue. I talked to HP Live Support but there were unable to guide me. Finally they said that please return back. Unfortunately, I live in Pakistan and ordered it from US, now I cann't return back to US. I have another laptop and its really working fine, but my new HP DV7 series absoultely disappoint me. Now I will never buy HP Laptop again.

Regards.
Irfan.
Bookworm
07-29-2011 01:42 PM (229 days ago)
Hi to everyone on this thread with a DV7 and the webcam issue,
Please do go ahead and list your model and product number as asked previously.
Don't put your serial number, that is private and for one-on-one support, not open forums.

I would like to ask you for one other piece of information please, and that is the "Vendor ID" of the Webcam on your specific unit.
If you already know where to get this this groovy, if not I'll hopefully make this easy to find for you.
1. Go to device Mgr, yes there are many ways but one is to type Device into the start search field and select Device Manager from the list.
2. Click on where it says "Imaging Devices" ( I'm hoping at this point it shows you "HP TrueVison HD)
3. Double click on "HP TrueVison HD" and you should the properties window with 3 tabs (general, driver & details)
4. Click on the "details" tab and look for the property dropdown menu, it probably says "Device Description" when you first go in.
5. Choose "Hardware ID's" and you will see a long string of Alphanumerics, just look for where it says VID_XXXX the 4 x's will in fact be a series of 4 numbers and letters, that is your vendor ID for this device :smileyhappy:

Here is a picture from the dv4 I have, you can see my Vendor ID is VID_174F



Thank you for helping us to help you.
georgeneata
08-11-2011 10:05 PM (216 days ago)
I also have a problem with the Truevision HD webcam on my new dv7-LM726AV
Webcam: USB\VID_5986&PID_02AC&REV_0927&MI_00
USB\VID_5986&PID_02AC&MI_00

The thing is, in Youcam software it works well, not great but well.
But when I want to videochat on Yahoo or Skype, the webcam has poor quality and the image is with squares.
I've tried everything. It recognises it in device manager but with the driver from 2006.
I've tried all resolutions, everything.
What could be the problem?
I would appreciate if you help me.
js0002
08-14-2011 02:13 AM (213 days ago)
I am having the exact same issue as georgeneata, My webcam has such poor quality--and I thought this is one of the features they were advertising on the brand new dv7 computers--especially since my line was just recently released. Love this computer but it sucks that my old one--from probably 7 years ago--had an amazing webcam. Boo! :(
Sanchertx
08-16-2011 08:15 AM (211 days ago)
Hello,

For those of you having the issue where the webcam is not detected or poor image quality.
Please call into HP support and have them setup a service event for this.
pammy633
10-02-2011 01:40 AM (164 days ago)
Hi,

I have the same problem with the webcam on my laptop. It doesn't get detected at all. Imaging devices itself is not showing up.

Haven't found a solution in the last ten months. Have tried online HP support many a time but they can't figure out the problem. The laptop is still under warranty but am unable to find the time to take it to a support centre. This seems to be a widespread problem on HP laptops. There are lots of people with the same issue but no solutions that I can find.

The details of the laptop are given below for your reference

Product name: HP pavilion dv6 notebook PC
Product Number: WW140AV

Will appreciate any help that I can get on this...

Thanks
Grandisor
11-06-2011 03:12 PM (129 days ago)
These are my details:

USB\VID_064E&PID_E258&REV_0400&MI_00
Product Number: QF273EA#ACQ

Thank You

NotDave
12-01-2011 10:06 PM (104 days ago)
I have the same issue. Seems to be a wide spread problem. Tried online support. Was told I would have to wipe my hard drive and do a full recovery. Seems a little suspicious as we all know it had to be an update that did it. Surely a full recovery will only result in the same problem when all of the updates are applied. It would be more helpful if HP would find the offending update and create a patch.

As to finding my webcam vendor id. The webcam doesn't even show up in my device manager. Somebody boo-boo'd big time! Got any more bright ideas?
NotDave
12-01-2011 11:03 PM (104 days ago)
Method for locating missing webcam information:
Start Button
Search (for files)
USBDeview
click to run


Under description look for USB Video Device
click that
A properties window will open with all the information relevant to that device.
The value for Instance ID: should look something like "\VID_5986&PID_02AC&MI_00\7&25c760b5&0&0000"
And, the value for Device Class: should be "Image"


vitor_vs
12-02-2011 12:51 PM (103 days ago)
Hi, I have a HP Dv6 6190us and the webcam sometimes work, sometimes don't.I discovered that it happens mostly when I move the lid of the laptop.

So i`m using the webcam and when i move the lid it keeps going on and off making that sound of when you find a driver. Sometimes it keeps making that sound until I move the lid again. I think it's a hardware problem, but not sure.

So, my instance id is:

USB\VID_5986&PID_02AC&MI_00\7&1a483840&0&0000
USB\VID_5986&PID_02AC&MI_00\7&25c760b5&0&0000

Yes, I have 2 USB video device in USBDeview.
whiskey_papa
12-13-2011 12:13 AM (92 days ago)
Hello All,

I am new here to this forum but I felt as if I should share my frustration and success with this issue. I too had that same problem with my webcam suddenly not being detected on my HP Pavilion dv7-6135dx. I had purchased my laptop from Best Buy and it worked great for about 2 months. I took it back immediatley when my webcam stopped working the first time. I was told by the Geek Squad after confirming with device manager of this laptop that it was not being detected on the list. Tney sent it back to Louisville, KY for repairs. About 10 days later I received a call to go and pick it up from the store I had taken it to. Whle there, I asked the Geek Agent to confirm to me that it was working properly. He fired up the laptop and attempted to open the YouCam program. Guess what....? Nothing...Nada...Zilch... The laptop came back with the webcam still not working.

I asked him to show me the populated list on the device manager and this is where I felt that the Henderson, NV store was trying to get one over on me. He told me that it was a software issue and that I needed to pay $199 for their product service plan. I did not pay the money. I took the laptop home and did a factory reset and did not install anything beyond that. I looked in the device manager again immediately after the reset and the webcam was still not listed.

I went to a different Best Buy and spoke with the Customer Service Manager and requested that they listen to my troubleshooting and use some common sense that this was no longer a "possible" software issue. It was confirmed a hardware issue. He agreed and sent it back a second time to KY with priority service. Less than a week later I received a call from the manager stating, "a wecam connection wire had come loose and became completely disconnected within the lid of the laptop, this is a common problem with this model" A little time sacrifice on my behalf backing up all my data and trying a factory reset saved me $199. Moral of the story...Don't believe everything a Geek Agent tells you....

It has been 2 weeks since I have had my laptop back and have noticed severe tiling (squares) while using Skype. Does anyone have this issue? Do I have a new problem?
whiskey_papa
12-13-2011 12:22 AM (92 days ago)
it is possible that the wire connection to your webcam had become disconnected as was my issue. I had to have my dv7 sent back to HP in Kentucky twice before they corrected this same issue.
NotDave
12-13-2011 07:15 AM (92 days ago)
most likely, the driver seems to be there...
robertj12
12-16-2011 04:07 PM (89 days ago)
It would be nice if you could provide an HP contact number. Think about it.
raymond4526
12-17-2011 01:17 AM (88 days ago)
Hello I am having the same problem as listed previously. I checked to see if the youcam driver was installed and it was. Under my device Manager there is nothing listed under "imaging device" to give you the "vendor ID" My device manager doesnt have anything with HP TruVision anywhere.

Here is my information:
HP Pavilion dv7-6175us
Product LW172UA#ABA

It has a HP Truvision HD webcamera ontop but there isnt a red light or anything. Any advice would be appreciated.
Katbody10
12-17-2011 03:12 PM (88 days ago)
I have the same stupid problem on my brand new dv6t 6100 Quad Edition Entertainment PC .. I'm running Windows 7 Home Premium and when I open my device manager .. there is no IMAGING DEVICES listed in my Device Manager!! Not so groovy in my opinion!

I have called HP tech support and spent hours with them trying to get this fixed. I ended up doing 2 factory reset installs (ugh) while going through this process and finally .. they are now sending me a box to send my laptop in to have it fixed -- probably a hardware issue? It worked fine for the first month -- and came with the CyberLink YouCam Software. Then .. one day .. poof -- the device is not longer detected anywhere in my system, not even the device manager. Instead -- I have an unknown USB device pop up that annoyingly doesn't go away.

I was told once they "fix" it -- they will once again do a factory reset of the system! This is just terrible. I had this custom built and where did it ship from? Shanghai! Not even built here in the U.S. I was assured that the repair would be conducted stateside ...

Only thing I'm glad about is having purchased the HP Total Care package ... this laptop is still "brand new" to me, though I've had it for 6 months now.. and for 5 months, I can't get resolution to the webcam issue and now they finally decide I need to ship it in for repair. Very disappointed ... HP has spiraled downhill. My last laptop (thought ancient and slow as molasses in winter) still works and I've had it for 7 years. It just doesn't have a webcam and this was one feature I had really looked forward to finally having!

Bookworm wrote:
Hi to everyone on this thread with a DV7 and the webcam issue,
Please do go ahead and list your model and product number as asked previously.
Don't put your serial number, that is private and for one-on-one support, not open forums.

I would like to ask you for one other piece of information please, and that is the "Vendor ID" of the Webcam on your specific unit.
If you already know where to get this this groovy, if not I'll hopefully make this easy to find for you.
1. Go to device Mgr, yes there are many ways but one is to type Device into the start search field and select Device Manager from the list.
2. Click on where it says "Imaging Devices" ( I'm hoping at this point it shows you "HP TrueVison HD)
3. Double click on "HP TrueVison HD" and you should the properties window with 3 tabs (general, driver & details)
4. Click on the "details" tab and look for the property dropdown menu, it probably says "Device Description" when you first go in.
5. Choose "Hardware ID's" and you will see a long string of Alphanumerics, just look for where it says VID_XXXX the 4 x's will in fact be a series of 4 numbers and letters, that is your vendor ID for this device :smileyhappy:

Here is a picture from the dv4 I have, you can see my Vendor ID is VID_174F



Thank you for helping us to help you.


firemen211
12-17-2011 03:46 PM (88 days ago)
so what is the fix for this problem i cant afford to send unit back to hp.it is used for vol fire dept. this really sucks
NotDave
12-17-2011 04:20 PM (88 days ago)
yes, its a lose wire. I have no idea why they feel the need to do a factory reset just to plug in a wire they already know is too short. I am very dissapointed as well. I have purchased 5 hp laptops over the past 6 years. I won't be again. Next time I will go out to see who builds the most reliable and has the best service because its obviously not HP anymore. This is a total waste of my time other than to copy the complaints and website so I can write a nasty review.
raymond4526
12-17-2011 06:48 PM (88 days ago)
I used the chat and they recommended to do the following:
1) install http://ftp.hp.com/pub/softpaq/sp54001-54500/sp54246.exe youcam
2) install driver http://ftp.hp.com/pub/softpaq/sp47501-48000/sp47793.exe
3) install bios update http://ftp.hp.com/pub/softpaq/sp47501-48000/sp47793.exe


Result it still doesnt work. Conclusion my webcam doesnt work and its not a software problem. Its a hardware problem that everyone knows about but doesnt fix. They recommend that i take it to a hardware specialist? I dont get it, its a brand new laptop. Anyone else have any ideas let me know please. Apparently if you go under device manager and there is no "image device" listed its hardware issues or something like that.
justdoit1
12-20-2011 09:04 PM (85 days ago)
Same for me. New laptop and it works fine for 2 weeks... on skype and by itself with youcam and then nothing... then today... microphone does not work. what gives? I search and search and don't see a clear fix or a reason on why this is happening.

help...

Dan
WarrenAsher43KY
12-24-2011 11:35 AM (81 days ago)
i had the same problem the wire on the cam came loose then the 2 PC the mic and cam went out i carried it back to best buy here in paducah ky since i just bought it they gave me a new one i brought it home last night everything works i had to go update adobe flash to 11 then everything works fine cam started working and everything else but be careful if you need help im pretty smart call me at {Personal Information Removed} ill walk you through the process Merry Christmas and may everyone have a blessed day Please just call me if your serious thank you

Bastiaan_Bos_NL
12-24-2011 02:14 PM (81 days ago)
Hi Guys,

I had the same problem with a HP Pavilion dv7-6e22b. I read about a short cable on the inside of the screen.
I found the following post about how the screen is connected. this was an older model but i was curious about how to remove the lid of the machine. it contains 2 screws (which I didn't have to unscrew to acces the camera) just be causious not to break the bevel.

http://www.insidemylaptop.com/remove-lcd-screen-inverter-board-hp-pavilion-dv7-notebook/

this is a older model in the new model the webcam connector is located directy under the webcam lens itself.
I pressed te connector lightly. And all ofa sudden I hear a USB connecting sound. After that my device manager showed a connected "image device" and the software worked directly.

I hop this will solve your problems to. I must say reading all the posts and not finding a solution in driver or software and after seeing the connector I think it's a poor deisgn effort using such short cables and tiny connectors.

good luck to all !

rossmtbiker
12-26-2011 05:58 PM (79 days ago)
I have the exact same problem. the webcam cannot be detected. Here is my complete model information.

Product Name: HP Pavilion dv7 Notebook PC
Serial number: {Removed for privacy}
Product Number: A3J04UA#ABC
Operating system: Windows 7 Home Premium.

I can not see the "Imaging Devices" under Device Manager.

My webcam driver is installed, up to date, and enabled.

Do I take this back to the retailer for repair/trade/return?

Ross
Bastiaan_Bos_NL
12-29-2011 05:43 AM (76 days ago)
Ross.

I Had exactly the same problem the webcam connector was not connected (short cable) opened the bevel without removing any screws (just be careful not crack it) pressed the connector e voila USB device found and working nicely good luck! In the post above there is a short image discription how to remove the bevel

Ciao Bastiaan
vitor_vs
12-29-2011 11:01 AM (76 days ago)
Hi Bastiaan, I started trying to remove it but i got afraid of breaking it in the middle of the process. Do you have a picture of where is the webcam conector. I saw a lot of cables but didnt no what was the one.
Bastiaan_Bos_NL
12-29-2011 04:40 PM (76 days ago)
Hi Vitor

here you go the bevel was kind of a tricky thing just be gentle it will work.



Hope this helps.

kind regards Bastiaan
vitor_vs
12-30-2011 05:13 AM (75 days ago)
Well, I guess that your problem was different from mine. Opened it, tried to press the conector and nothing happened.

But thanks anyway.
DrGreg63
01-03-2012 05:50 PM (71 days ago)
I recently purchased a HP Pavilion dv7-6b55dx laptop and set it up and installed all of the updates and added virus protection. The built-in camera isan HP TrueVision HD. I won't say everything else works on the computer because of all of the other problems that other users have found with HP laptops, specifically this model. But for sure, the built-in camera does not work, even after checking that the driver is updated. The following is the hardware ID that you asked for. I don't know if this situation can be solved expediently, but if not, I will be returning this product for another brand. For a new product in this day and age with the kind of technological advances that have existed for even years, this is quite disappointing. I even wonder if you could recommend another brand that a layman user would find more user friendly.

thanks for any help you can offer.

USB\VID_064E&PID_D281&REV_0110&MI_00
USB\VID_064E&PID_D281&MI_00



arcsolar
01-03-2012 08:55 PM (71 days ago)
I too have a DV7T-6000 series.
Just spent more than an hour with chat support doing downloads, removing USB Hubs, and re-booting.
I too was told to do a factory restore and that all would be ok!
That step was just to severe so I took precautions to preserve a perfectly working system.

Made a ghost image to a 2nd 1TB drive, to preserve the original.
Did a factory restore and No change, that elimated software.

Re-Inserted the original 1TB and booted. No luck.

Then I read these great posts !! I eliminated software, it had to be hardware.

Opened the top of the bezel and took a look. YEP the cable was not connected to the web-cam.
Connected it and now it works like advertised.

While I appreciate all the effort that was expended by support, it appears from multiple sites that this is a recurring issue and rather predictable.

I have a four year maintenace contract on the box but such a simple check saved HP hundreds in resources and my time coordinating a hardware tech to visit my home.
alaluts
01-04-2012 09:17 AM (70 days ago)
i followed what Bastiaaan did and it works!:smileyhappy: ty Bas!
Bastiaan_Bos_NL
01-04-2012 09:32 AM (70 days ago)
No Problem dude, just to bad HP doesn't react on any posts. Glad it worked for you. Just silly buying somthing brand new and have to open it up within a couple of hours to make it work. Next time MacBook !

Any of you guys know if its possible to run wifi without the "HP connection manager" cause thing gives me headaches.

thank!
vitor_vs
01-04-2012 11:39 AM (70 days ago)
Well, i guess my problem is different from yours. My webcam keeps getting on and off all the time. I guess my problem is something with the cables of the cam. I opened the bezel and it is connected. If the cam is working and I move the lid it stops working. I unplugged the cam so it won`t be bothering me with the annoying sound. But I really wanted to make it work well.
hprookie2012
01-15-2012 11:54 AM (59 days ago)
Thank you so much, Bastiaan. This really helped out.

The white connector is really tiny and I almost missed where the it was slightly pulled out, so make sure you all look carefully at the connector before replacing the bezel.
sectrace
01-16-2012 08:46 AM (58 days ago)
Before a call, take a close look at the camera.
Mine was covered by a protective film.
Did not even see it till I ran my fingernail across it and noticed a ripple.
Removed the film, now quality is great.
UaksDotCarter
01-17-2012 06:17 PM (57 days ago)
I'm sorry. When I follow the steps that you've outlined, I don't have the option for "Imaging Devices". PLEASE HELP!!!
hprookie2012
01-17-2012 06:33 PM (57 days ago)
Which steps are you speaking explicitly of? The ones having to do with the software? Or the ones having to do with removing the bezel, etc.?
Bastiaan_Bos_NL
01-18-2012 01:49 AM (56 days ago)
If you don't see the option "images devices" this means that the hardware probably isn't connected. Try removing the bezel and press the tiny white webcam connector. worked for me hope it will for you as well.

good luck
bobndebtruckn
01-18-2012 09:14 AM (56 days ago)
that was the fix....the lead going into the connector was out a mm...it looked like it was connected,but a mm is enough to keep webcam from working...thnx bastiaan...i also undid the bezel carefully with a sharp knife edge...i just undid the top and half way down each side...after i was done with the connection,the bezel snapped back in place....thnx again bastiaan
stuckwi
01-22-2012 08:08 AM (52 days ago)
Bastiaan,
I want to say thank you for sharing your experience as it also helped me resolve my truevision HD camera problem on my brand new laptop I bought on December 12th. So When I found out the camera was bad it was outside the window of Staples willingness to take care of it. A simple opening the bezel (without removing the screws at the bottom) half way down each side made the plug accessible with the edge of a credit card and all I had to do was unseat it a little more and plug it back in, and voila webcam driver installed. I didn't even turn the computer off during the whole time...
Now when it happens again in the future, I'll know what to do.
Thanks a lot.
jmiller1941
01-22-2012 09:01 AM (52 days ago)
I had the same problem with my HP TrueVision HD webcam about six weeks ago . It worked when I first got my computer in October, and then it stopped working. I downladed a Cyberlink YouCam driver, and it worked for several weeks, and now it's not working again.

There is no "Imaging" category on my Device Manager or the START menu.. The Cyberlink driver installed in a category called "Communications" located on the START menu

I'm not technically adept, and I'm not going to take my computer apart to try to fix it ! Since the webcam has worked at various times, I doubt it's a detached wire.

This is an issue that HP needs to address !!!


Bastiaan_Bos_NL
01-23-2012 12:28 AM (51 days ago)
Glad I could help. Its So enoying buying something brand new and connecters are faulty. Especially because it's new you start directly looking for software and driver issues instead of faulty hardware.

Well at least now it's something that's out there hope HP will do something about it or next time it's gonna be a fruit company handeling my hardware ;-)
DavidStrachan
01-30-2012 06:13 PM (44 days ago)
I have the same Dv7 problem.
"No webcam detected"
Product number: A6516UA#ABA

Also, the internal array microphone does not respond, even after deleting the driver and allowing it to auto re-install.

What to do?

David
sanders_a
02-07-2012 08:10 AM (36 days ago)
dv7-6b54er, same issue. Camera works, but then not working, and not in devices at all :(
**bleep** ?
usbdeview show that it is not connected
I was thinking that HP is serious vendor ...
Rehak
02-07-2012 07:38 PM (36 days ago)
I tried removing the bezel and notice that there was no white wire near the HD webcam. I am not sure if different versions for dv7 have different connectors but I can't seem to find and correct the problem. I know there is something faulty with the hardware because it worked when I first bought the computer about a month and half ago but now the device manager doesn't even recognize the webcam. This is so irritating because I spent an hour on the phone today with HP support and they were absolutely useless. I can't believe they would sell a laptop that has such great quality with faulty connectors, its not even cool. I'm also seeing some bad soldering techniques here, I learned how do that in high school and I could do a better job. Amazing what you can learn when you look past the pretty exterior and see how low quality it is on the inside.
bebepavilion
02-09-2012 12:26 AM (34 days ago)
necesito el driver para mi webcam no puedo utilizarla
HP-BAD
02-18-2012 06:44 PM (25 days ago)
HP should be ashamed of itself.

Your problem is a disconnected wire that runs to the webcam, behind the bevel. I bought this computer for my mentally disable niece and when she contacted HP Service they gave her the same run around about doing full restores and installing software. What garbage. Its February 2012 and this problem has been going on for at least 5 months and yet HP support is still giving out garbage information and sending people in circles. Totally disgusting. HP is incompetent at a minimum but it is more likely they are just being disingenuous so they don't have to pay for the physical repair.

You need to peel back the bezel and reconnect the wire to the camera. If you don't see the wire take the computer back. All of HP's other advice will just be a waste of your time.

Pathetic HP - simply pathetic.
USMstudent12
02-19-2012 01:58 AM (24 days ago)
Seems like I'm having the same problem everyone else is having.. I just bought this computer its a dv7 notebook with an i7 processor and all that good stuff, and I just got it 5 days ago. My webcam worked only one day that I've had it. I tried updating the drivers and all that good stuff but it never works now. It shows up under my imaging devices but it just doesn't work. and I keep having this USB device driver thing pop up on me. I tried pushing on the camera a few minutes ago and finally got a little light come on beside it for just a moment before going back off. Would ya'll say that I should just return the computer and exchange it or should I try to take the bezel thing off and see if my webcam is also disconnected? I'm not the best with computers or any kind of electronics, and I'm kind of scared of breaking it..
HP-BAD
02-19-2012 08:57 AM (24 days ago)
The USB device driver message means that your webcam wire is either lose or partially or entirely disconnected. There is no software solution to this. I can't stress that enough.

The bezel is pretty easy to peel back. Take a thin credit card. Start at the very center of the bezel and gently pry it apart. Once you get the very center of the bezel slightly open, take the credit card and slowly move down the top of the bezel and gently peel it open. Once the top is done, go down halfway on either side of the bezel and peel it open. There is no need to take it all the way off.

Once you have the bezel peeled back to this point, take the credit card and push the white wire (its hard to see) up to try to reengage the connection. This wire will come loose again, so you should get a small piece of electrical tape and attach it to the white wire as well as the black connector. That may help it from coming loose again.

If you don't want to do this, take the computer back. Its a manufacturer's defect so its a legitamate return. You need to consider whether you want another one though as this is apparently a typical problem with the computer.

Good luck. Sorry that you are experiencing this problem.
msarfaraz_f
02-19-2012 10:04 AM (24 days ago)
I have just purchased a new laptop, the model no is HP DV6-6113CL Pavilion, the webcam and builtin microphone is not working, it says, the web cam is not detected, i dont know what to do, probably it seems to be a manufacturing defect, kindly help...............................................
Bastiaan_Bos_NL
02-19-2012 02:02 PM (24 days ago)
Read the first few posts depending on the model it might help succes
check te connectors behind the bevel for the webcam
winme15
02-21-2012 03:35 AM (22 days ago)
thank youuuuuuuuu bastian :) i solved my problem

Bastiaan_Bos_NL
02-21-2012 04:51 AM (22 days ago)
Glad I could help! too bad HP doesn't do anything !
ViviosKnight
02-21-2012 01:45 PM (22 days ago)
I have the HP Pavilion dv7-6b77dx and I went through calling customer support and all they told me was that the thing labelled TrueVision was only for a microphone. I really need this to do a couple online interviews for my company, and I can't keep trying to find another computer, especially since I paid a lot for it and bought all the special packages with it. Please contact me back about solutions besides sending a computer I have only been using for about a month into the factory
powersa42
02-21-2012 01:57 PM (22 days ago)
I dont see the white wire you are pushing? when you do push it, does the webcam come on automatically or do you have to restart? http://i.imgur.com/b6dgt.jpg Appreciate the help
Valvolean
02-23-2012 12:18 PM (20 days ago)
I applied pressure to the white connector as well and everything worked. Horrible quality control.
Jaroslav_Nekula
02-25-2012 07:28 AM (18 days ago)
Thanks for solution, helped me. My wire connector has also been lightly disconnect. Repair time = 30s. Thank You very much. (Pavilion dv7 a6p60ea)
Foto from Bastiaan_Bos_NL (12-29-201104:40 PM) is very useful.
:smileyhappy::smileyhappy:


Abhishekhm
02-26-2012 06:19 AM (17 days ago)

Bookworm wrote:
Hi to everyone on this thread with a DV7 and the webcam issue,
Please do go ahead and list your model and product number as asked previously.
Don't put your serial number, that is private and for one-on-one support, not open forums.

I would like to ask you for one other piece of information please, and that is the "Vendor ID" of the Webcam on your specific unit.
If you already know where to get this this groovy, if not I'll hopefully make this easy to find for you.
1. Go to device Mgr, yes there are many ways but one is to type Device into the start search field and select Device Manager from the list.
2. Click on where it says "Imaging Devices" ( I'm hoping at this point it shows you "HP TrueVison HD)
3. Double click on "HP TrueVison HD" and you should the properties window with 3 tabs (general, driver & details)
4. Click on the "details" tab and look for the property dropdown menu, it probably says "Device Description" when you first go in.
5. Choose "Hardware ID's" and you will see a long string of Alphanumerics, just look for where it says VID_XXXX the 4 x's will in fact be a series of 4 numbers and letters, that is your vendor ID for this device :smileyhappy:

Here is a picture from the dv4 I have, you can see my Vendor ID is VID_174F



Thank you for helping us to help you.


karlosdee
02-29-2012 01:50 PM (14 days ago)
la webcam de mi laptop hp pavlion dm1 no es reconocida y no me funciona. necesito el driver para reinstalarla
Jalicia
03-01-2012 07:25 PM (13 days ago)
So what happens if I do not have the 'Imaging Devices' tab under my device manager tab?
Bastiaan_Bos_NL
03-02-2012 02:11 AM (12 days ago)
Read previous posts your hardware is probably disconnected due to short webcam cable behind the bevel. succes
irfan_aly
03-02-2012 10:31 AM (12 days ago)
Imaging devices not coming in Device Manager as well. What to do?
irfan_aly
03-02-2012 10:32 AM (12 days ago)
Imaging Devices is not coming under Device Manager. What should I do?
PKStates
03-02-2012 12:25 PM (12 days ago)
The problem for many many people is a loose connector to the camera. You have to take the bezel (the plastic trim around the edge of your screen) to get to the connector. The connector is located about one inch to the right of the camera module. When you fully incert the connector into it's socket, the camera works. You can verify it is working by looking in Device Manager under the imaging devices for your camera to be listed. You could also run a program like Skype or YouCam to make sure it works.

The following link is to instructions on how to take the bezel off of your screen.
http://www.insidemylaptop.com/remove-lcd-screen-inverter-board-hp-pavilion-dv7-notebook/comment-page...


AMETHYST22960
03-02-2012 04:04 PM (12 days ago)
MINE SHOWS NO IMAGING DEVICES AT ALL - ONLY IF I PLUG IN MY LOGITECH WEBCAM THEN IT SHOWS IMAGING DEVICES BUT NO LISTINGS FOR HP TRUEVISION HD - ABSOLUTELY NONE AND NOTHING LIKE THAT AT ALL.
MariaAle
03-02-2012 04:59 PM (12 days ago)
My camera was working for a little over a month but with a poor quality image, and today when I tried to open it, the "webcam not detected" message poped up.

I have the pre installed version of Windows 7 home premium, and I don't know the Vendor ID because it doesn't appear under imaging devices.

Product Name: HP Pavilion dv7 Notebook PC
Serial Number: [Personal Information Removed]

AMETHYST22960
03-02-2012 08:29 PM (12 days ago)
GOT NEWS FOR YOU I HAVE AND NEVER HAVE HAD ANY LISTING IN MY DEVICE MANAGER FOR IMAGING DEVICES MUCH LESS ANY DRIVERS. I HAVE THE HP PAV DV 7 NOTEBOOK AND YES IT HAS CYBERLINK DRIVERS TUCKED DOWN IN THE SOUND, VIDEO AND GAME CONTROLLER LISTING - MY LAPTOP IS ON ITS WAY IN OFR A FREE REPAIR AND IT NEEDS TO BE RIGHJT. IT COST A LOT A LOT OF MONEY AND NEEDS TO WORK PROPERLY.
Abhishekhm
03-03-2012 07:23 AM (11 days ago)
Dear sir,
I have purchaced a laptop HP dv7-6b77dx from US. Currently i am in India.
I am seriously faceing a problem of webcam. when i click to open "CyberLink" YOUCAM webcam 3.5, its just gives a warning "No webcam detected , try plugging in a webcam into your computer now " . i am faceing this problem since begening. then i contacted to HP service centre (Jodhpur). They just solve the problem for once, then after updateing my windows, this problem started again. Now i am not able to find any solution for this problem, after detecting this problem once again i have contacted with HP service centre, but they r just saying that support is not availabe. I am a student of MBA, so faceing lot of problems due to non working of webcam in my laptop.
So i'll be highly oblidged if u can solve this problem.

Regards

{Personal Information Removed}

b-boogie
03-03-2012 09:01 AM (11 days ago)
I had the same problem on my dv7 and the problem exists behind the lcd screen. The connection came loose from the webcam. Peel back plastic around the screen very carefully. Unscrew the top two crews in the corners. Behind the lcd screen and to the right of the eye is a tiny plug. Carefully make sure the connection is snug. Webcam should work!
b-boogie
03-03-2012 09:30 AM (11 days ago)
This issue is a pain. A got the laptop and two weeks later the webcam stopped working. It took me 2 months two figure out the problem. The connection is loose behind lcd screen.
irfan_aly
03-05-2012 10:18 AM (9 days ago)
Oooh man, I bought my new HP Dv7 laptop around 8 to 9 months ago and today i fixed my web cam issue. Thanks Bastiaan. I follow you image and steps you suggested and fixed the cable and it worked. Wohoooooo. Bastiaan, you are a true HP Support. Thanks a lot.

Regards,
Irfan.
Sweetmuffins21
03-06-2012 02:01 AM (8 days ago)
You are awesome! I found a website on how to take the bevel off, but it was for an older version so I got confused about where the white wire went. I saw this picture and just clipped it in and bam! It works! Thank you :) HP was going to have me send it in for a week to have it repaired. I don't get how if they have this many people contacting them, why they don't just tell the customers what the real issue is.
Sweetmuffins21
03-06-2012 02:07 AM (8 days ago)
Go to this site to learn how to remove the bevel and the screen http://www.insidemylaptop.com/remove-lcd-screen-inverter-board-hp-pavilion-dv7-notebook/

And then go here: http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/Brand-new-Pavilion-dv7-HP-TrueVision-HD-webc...

and follow the picture posted by Bastiaan. If you follow that and connect the white wire into the black thing above it, it will work. Once you hear it click in, your webcam should pop up under imaging devices and you can use it :)

Good luck!
Bastiaan_Bos_NL
03-06-2012 03:05 AM (8 days ago)
Hello guys!

Glad I could help solving some of your problems. Do keep in mind that this is NOT a permanent solution. In quite a few cases when I close the lid of my laptop the wire disconnects again. Meaning I have to open the bevel again en connect the wire. Yes it better then sending it to HP where they restore your laptop to factory default, and that's it.
"This is not a solution HP!!!!"
futhermore is F....ing annoying that HP does not comment or help at all. I think I've done my part. Guys good luck I'm signing out of thread updates.

May the force be with you!


Glukes
03-07-2012 06:11 PM (7 days ago)
Yes, you rock; that was it.
<<http://g-lu.smugmug.com/Odds-and-Ends/HP-TrueVision-HD-webcam/21831548_rpchtr#!i=1740720289&k=7xwBxf...>>
Glukes
03-07-2012 06:15 PM (7 days ago)
try to check if the tiny white connector is not seated completely.
<<http://g-lu.smugmug.com/Odds-and-Ends/HP-TrueVision-HD-webcam/21831548_rpchtr#!i=1740720289&k=7xwBxf...>>
Robert1942
03-10-2012 05:59 AM (4 days ago)
How do I get it to work-need drivers or software
Sweetmuffins21
03-10-2012 09:30 AM (4 days ago)
If your problem is just the software and/or drivers you should be able to download them straight from the site or get the links by talking to HP. If it is a hardware problem, software and drivers won't fix it. It's probably that the wire is loose, like we were saying above.
Glukes
03-10-2012 10:59 AM (4 days ago)
on your laptop under Start/HP/Recovery Manager you can restore the drivers without going on line and guessing which ones are for you
Sweetmuffins21
03-11-2012 03:49 AM (3 days ago)
When I needed to download my driver before, I just went to the site and typed in my model and it listed all available drievrs and software for my specific computer. I didn't have to guess. What he said is true also about the HP Recovery Manager, but sometimes that thing malfunctions.
Jannie71
03-13-2012 06:11 AM (1 days ago)
My Imaging devices icon is missing, how do I get it back? Having problems with Webcam - turn HP Truevision HD on.