dknap
03-13-2012 07:10 AM (1 days ago)
HP Pavilion DV7 notebook
Windows 7 64-bit
DavidPK
03-13-2012 07:26 AM (1 days ago)
Hi,
What test were you running that generated this failure code - was it the test on the Hard Drive?
Regards,
DP-K
dknap
03-13-2012 07:35 AM (1 days ago)
the start up screen gave me a warning and requested that I do a hard disk test in system diag. Did that but it failed.
DavidPK
03-13-2012 07:56 AM (1 days ago)
Hi,
In that case, the error code will be either a SMART or Disk Self Test failure and would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced.
If you live in the US, contact HP
Here. If you are in another part of the world, start
Here. If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see
Here for a further explanation.
Regards,
DP-K
dknap
03-13-2012 08:04 AM (1 days ago)
Thanks for the info. I purchased the lap top 28 may 2011 but it was "reconditioned" from Woot.com and the start date on the warranty was 19 Sept 2010.
I will be replacing the hard drive myself but am having trouble with determining the full product number. When you purchase a reconditioned machine they remove the manufatcure's sticker from the case. The product I.D. is xh103uar#aba; HP Pavilion DV7 notebook with a system I.D. 1442 and a serial number of 4ca0436niw. I live in Chicago Thank you again for any information you can provide.
DavidPK
03-13-2012 11:55 AM (1 days ago)
Hi,
The Product ID would indicate that
this is your notebook. When replacing the Hard Drive, your are
not restricted to a particular manufacturer, but it's usually a good idea not to get a HDD with a smaller capacity than the one it originally came with as this can cause issues when using the Recovery Discs to reinstall the OS on the new drive.
Regards,
DP-K
dknap
03-13-2012 12:14 PM (1 days ago)
Thanks, you are a good person.
DavidPK
03-13-2012 12:15 PM (1 days ago)
Hi,
You're welcome and I'm glad it helped :smileyhappy:
All the best,
DP-K