ajha23
02-10-2012 04:48 AM (34 days ago)
Please help i just click the hp update then installed the the thing called bios?? then after restarted my audio is gone..please help asap would be very appreciated

Model: Hp Pavillion g6 notebook = Windows 7

[removed s/n + product key for privacy]
dbuttars5ive
02-10-2012 09:04 AM (34 days ago)
I had the same thing happen this morning. Can somebody please tell me whats wrong and how to fix it? Thanks.
bybyjun
02-10-2012 10:05 AM (34 days ago)
I have the exactly same problem as well. Please someone let me know how to fix it.
miss-sc
02-10-2012 12:43 PM (34 days ago)
Im having the same problem !!!
revelations
02-10-2012 06:06 PM (34 days ago)

What is the bios version did you install, I had two Bios updates since I bought the laptop in late Janurary,
F32

BIOS Version/Date Hewlett-Packard F.32, 01/12/2011

But no problem with the sound, except the speakers are not the best so I have external speakers
illeagle
02-11-2012 07:31 AM (33 days ago)
Help my audio is also gone on my g6 after installing recommended bios updates!!!!!! even did a restore point before hand.....anyone know how to get it back?? my comp is only three weeks old
illeagle
02-11-2012 07:40 AM (33 days ago)
have no idea what version of bios update it was whatever they recommended this morning... I also only bought mine like 3 weeks ago roughly have done all recommended updates etc a tune up and restore point this morning.... it shows speakers are working but have absolutely no sound
illeagle
02-11-2012 08:04 AM (33 days ago)
my comp shows that it has bios .32 but i did recommended update this morning did a restart and now have no sound
revelations
02-11-2012 08:13 AM (33 days ago)
reboot the laptop hit the esc and you come across various options
I believe one is bios you can revert to a previous bios but i have not had any issues updating the bios but i did through HP Support Assistant. I will say I really like the Assistant as tech it is a very simple one for the end user to keep their system updated without searching through Google, or looking for it on the manufactures web site
Bookworm
02-23-2012 05:21 AM (21 days ago)
Hello all, we need to ask you for more information so we can assist you with your issue.

Please would you post your Product number, here is a link to help you find it.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&cc=us&dlc=en&lc=en

Please don't post your serial number, that is for one-on-one support.
The reason we need your specific Product number is that there are many different "g6" models and they have varied Hardware and drivers.

Next we need to know the BIOS version, I think most already posted this but if not please do.
When did the issue begin?
Do you still have the issue?
Have you contacted either phone or email/chat support, if so what steps do you remember trying?
Did you download a BIOS update or was it an automatic download?
Finally for now, what is your current BIOS version?

There are several ways to find the BIOS version on your notebook, here are two.
1. If your Notebook is powered off please press the power button and begin to tap the "f10"key, that will take you into the BIOS and you can see the version there.
2. If you are already in Windows try holding down the "fn" key and pressing the "esc" key at the same time, this should bring up a small system information window.

On The BIOS Roll Back discussed, this is a good method to go back to an earlier version, if it was a BIOS update that caused this, it may help.
Neither a system restore nor a Recovery will change your BIOS version.
However, if you were getting automatic updates from Windows & HP, they may help.

At this point, I'll wait to see what responses we get, & then the community can best judge how to assist you.

Thank you.


ajha23
02-23-2012 08:13 AM (21 days ago)
Thank you :) I did pressing the f10 that was Paul_Tikannen told me to do so...and it work i have my audio back thank you
ajha23
02-23-2012 08:20 AM (21 days ago)
Mr. Paul_tinakken told me to press f10 on the hp welcome then right click the speaker and headphone and set it to default...I had my audio back :)
Paul_Tikkanen
02-23-2012 08:22 AM (21 days ago)
You're very welcome.

Glad that worked for you.

Paul
Bookworm
02-23-2012 09:06 AM (21 days ago)
Excellent, looks like we have a resolution, don't forget to give Kudos to Paul and accept the solution.
If anyone needs the steps again I'm sure Paul will be happy to post them

Thanks Paul :smileyhappy: I love it when forums work like this.



Paul_Tikkanen
02-23-2012 09:22 AM (21 days ago)
Hi:

The solution that I recommended that worked for ajha23, was to boot up the PC.

Tap the F10 key at the HP welcome screen to enter the BIOS, and then just set the BIOS to its defaults, save changes, exit and reboot.

Best Regards,

Paul
karim123
02-24-2012 04:24 AM (20 days ago)
could you please tell me if you found out how to fix it ?
karim123
02-24-2012 04:25 AM (20 days ago)
Please i need the steps . I tried restorin the old bios and it didn not work ...