OliverPotter
12-26-2011 07:37 AM (80 days ago)
I'm having this problem with my HP Pavilion g6-1257sa laptop keyboard. It seems to happen at random. When 'it' happens, I can't use any of the keys, and when I click on things it's like shift is stuck. When I click on a internet URL, it opens in a new tab. The only solution that I know of is to turn the laptop on and off. Anyone having this problem?
gg2011
12-27-2011 08:42 AM (79 days ago)
Hi,
I am using a HP Pavilion g6-1232sa which gave me the same 'it' trouble as you describe. And you are very right in describing it as a behaviour similar to the shift key being pressed. Any one else having similar problems? any resolutions?
Abuba3000
01-04-2012 11:51 AM (71 days ago)
It's also affecting the A3S74EA. It looks like it is locking the ctrl button and happens after using gestures on the mouse as it doesn't happen for me when using a seperate mouse.
OliverPotter
01-04-2012 02:29 PM (71 days ago)
Yes same with me; when using a USB mouse it never happens.
birdie64
01-05-2012 03:05 PM (70 days ago)
I too, have the same problem on the Laptop I bought my daughter. Has anyone been able to get HP Tech support to give them a solution.
hp_ndf
01-17-2012 07:09 AM (58 days ago)
I'm having a similar problem, except it's the "alt" key that activates by itself. Seems like there are similar reports all over the web. Kinda surprised there isn't a class action lawsuit over this yet.
bobbiexbran
01-23-2012 12:57 PM (52 days ago)
So I got my G6 January 12th and already am on my 2nd one.. the keyboard is also acting up on this one as well. I troubleshooted with HP Tech Support and he basically had me check my updates, uninstall and reinstall the keyboard driver, and it's still being a lemon. I recommend taking it back asap and getting a Lenovo! HP sucks! I'm going to return mine right now! Sick of this!
yorkiegal
02-10-2012 08:19 AM (34 days ago)
I'm having the exact same problem. I took my laptop back today after one week and explained the problem with the keyboard locking. They exchanged it for me. Guess what? The exact same problem with the new laptop so it's back to Curry's I go tomorrow, this time for a refund. btw when I rang their tech support line they didn't have a clue.
sambuchanan1
02-12-2012 05:53 AM (32 days ago)
I too have this problem and restarting my laptop everytime it happens is making me angry! If its a persistant problem then why arent HP trying to fix it! grrr
sambuchanan1
02-13-2012 09:56 AM (31 days ago)
Does anyone from HP even read these posts or are we all just talking to ourselves?
SunshineF
02-13-2012 11:18 AM (31 days ago)
Hi sambuchanan1,
I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.htmlIf you have other questions and concerns about using the forum, please feel free to send me a private message.
Thank you.
ILL
02-14-2012 11:51 AM (30 days ago)
I've been having the same problem since I got my new g6 in Aug. I just got off the phone with what seems to be the solution, (got my fingers crossed). It seems to be within the "Sticky Keys" function....it is a short cut, by pressing the key twice it locks it ON. You access this by pressing the "shift" key 5 times, then click on the Go to ease.... , uncheck the "Lock Modifier" box, click apply, then OK and reboot.
Ivan
sambuchanan1
02-14-2012 12:49 PM (30 days ago)
Ah thanks for that info although it doesnt seem to of fixed my problem so off it goes back to the shop tomorrow