Jack2k4
01-05-2012 02:38 PM (70 days ago)
Hello guys,
I have just bought the HP Pavilion G6 running on Windows 7 64 bit, it works fine when the charger is plugged in, but when I take the charger out the Laptop starts to lag and the sound will lag and at some points sound like a weird robot. Any help guys??
rizUK
01-06-2012 05:41 AM (69 days ago)
hi there,
i seem to be getting the same problem with my g6 to, but only it does'nt matter with or without the charger it continues to lag, and even when i play a video it lags constant and a robot sound at times. Any help out there please do let me know, Thanks
libertyinindia
01-07-2012 05:49 AM (68 days ago)
I am also having the same problem, with audio sound coming as a robot and video images getting stuck.
I bought this laptop 2 months ago and facing this problem from 1 month ago. The engineer has installed different softwares, replaced speakers, mother board, and now the want want to format it. When the engineer came home today to format it, it seemed that the recovery system was also not proper and in the Mumbai service center they do not even have a recovery system, they have to bring it from Bangalore and it will reach Mumbai only on Wed, 11th Jan, so that means that again we need to wait for 5 more days only to get it formatted... Also, the customer care told us that the last option before repacemente was changing the mother board, but also after changing the mother board the have come up with the new idea of formatting. After that, what will they want to do before replacement?? Keep changing pieces without the problem getting sorted in a 2 monhts old laptop only???
I cannot believe this kind of service from HP and will never ever again buy and trust any HP product and will make sure that my relatives and friends never purchase an HP product
rizUK
01-07-2012 07:05 AM (68 days ago)
hi guys, right ive just changed my power options in the control panel to HIGH PERFORMANCE and it seems to have sorted the lagging and robot sound out, please guys have a go and let me know how you've got on, thanks
libertyinindia
01-07-2012 07:47 AM (68 days ago)
Do you mean that you have created your own plan of power option by choosing the high performance option??
I have changed it, let's see what happens... because the matter is that this problem also does not happen 100% of the times, but just randomly... :womanfrustrated:
Let's see if it works, will give you a feedback in few hours or days... hopefully it works...
Thanks a lot for the kudos!!!
totohero
01-09-2012 06:01 PM (66 days ago)
hey, i have exact same problem!!!
so,, you mean just don't change power option.. leave it as a default?
rizUK
01-10-2012 06:23 AM (65 days ago)
HI, WHAT I MEAN TO SAY IS CHOOSE HIGH PERFORMANCE POWER IN YOUR CONTROL PANEL OPTIONS, BUT DO NOT CUTOMISE IT AT ALL, JUST USE THE DEFAULT OPTIONS.
I CHANGED THE POWER OPTION ON MINE A WEEK AGO AND IT IS WORKING A TREAT NOW.
libertyinindia
01-10-2012 06:30 AM (65 days ago)
hi!!
I have to say that till now, the high performance power option is working, let´s hope it carries on working...
Thanks!!!
rizUK
01-10-2012 08:41 AM (65 days ago)
thanks for replying back to me yaar, appreciated
xxxdean
01-26-2012 02:53 PM (49 days ago)
this works fantastic... ive had this problem.. its a brand new laptop and been on going problem since new.. ive returned it to store had all the headaches ..
then i finally stumbled on this post and magic all sorted i would like to thank u so much #
this is the end to my nightmare hopefully no more probs as support just isnt here for us
eg i brought this from crrys/dixons/pc world and hp do not do any warrenty on these machines as store buys them cheap and i have to have warranty through them .. almost like punishment i am not entitled to hp support just for purchasing from one of these stores..
I WILL NEVER BUY HP AGAIN .. BUT HAVE TO LIVE WITH IT FOR NOW.. I WILL NEVER RECOMMEND!!
just one thing i would like to add to fix this problem it was control panel then
HP POWER OPTIONS
THEN HIGH PERFORMANCE
i was trying through windows power options and was getting no where
but as i said all fixed thank you so much..
rizUK
01-27-2012 01:25 PM (48 days ago)
NOT A PROBLEM THANKS
libertyinindia
02-23-2012 07:19 AM (21 days ago)
After putting it in high performance, I am still facing the problem.
Could somebody tell me what else to do?
Customer care cannot or do not want to identify the problem...
Thanks...
elvinw
02-23-2012 08:35 AM (21 days ago)
pavilionpowers
03-11-2012 11:29 AM (4 days ago)
Hi,
I too, had the same problem. I did not put up with it - I bought it from Currys and brought it straight back. Warranty or not, where I live I am entitled to assistance seeing as I did not break it myself. I'm not sure if that's the case in your country, so please don't go back to the shop demanding help.
Like said, I put my battery to high performance - this worked, but the assistant told me if it didn't work there could be other problems.
Perhaps your battery is interfering with the soundboard, resulting in the robotic sound. However, if this is the case I don't know why your laptop would lag.
It seems plenty of people have had this problem and the assistant in the shop told me that it happens often in the the g series oh HP. He deleted a lot of programs that came with the laptop that I didn't need - I can't exactly remember what they were, so I apologise - but I would say start by deleting anything you know for a fact you don't need. You can check online what programs are necessary if you're unsure - be very careful though!
If it's your mouse that's lagging, you can change its speed in Control Panel. If nothing helps, send it to HP and ask could they help in anyway, or back to the shop where you bought it. I'm not that sure whether you're entitled to help, but you could maybe ask anyway. There are places designated for fixing laptops, so perhaps you could bring it there?
I know how disappointing it is. I received my Pavilion g6 for Christmas and already it's had 2 problems - one being the robotic sound. I was under the impression HP was one of the leading brands in the world, and to be honest this has sort of put me off purchasing another laptop from them! :(
Good luck!