Hello all, we need to ask you for more information so we can assist you with your issue.
Please would you post your Product number, here is a link to help you find it.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&cc=us&dlc=en&lc=en Please don't post your serial number, that is for one-on-one support.
The reason we need your specific Product number is that there are many different "g6" models and they have varied Hardware and drivers.
Next we need to know the BIOS version, I think most already posted this but if not please do.
When did the issue begin?
Do you still have the issue?
Have you contacted either phone or email/chat support, if so what steps do you remember trying?
Did you download a BIOS update or was it an automatic download?
Finally for now, what is your current BIOS version?
There are several ways to find the BIOS version on your notebook, here are two.
1. If your Notebook is powered off please press the power button and begin to tap the "f10"key, that will take you into the BIOS and you can see the version there.
2. If you are already in Windows try holding down the "fn" key and pressing the "esc" key at the same time, this should bring up a small system information window.
On The BIOS Roll Back discussed, this is a good method to go back to an earlier version, if it was a BIOS update that caused this, it may help.
Neither a system restore nor a Recovery will change your BIOS version.
However, if you were getting automatic updates from Windows & HP, they may help.
At this point, I'll wait to see what responses we get, & then the community can best judge how to assist you.
Thank you.