walong
03-13-2012 03:33 PM (1 days ago)
I have a
HP Pavilion dv6z-6b00 CTO Quad Edition Entertainment Notebook PC The DVD became unstable and stopped seeing CDs and DVD's If i put in a disc in drive E: I get the error message Insert a Disc in to drive E:. If I leave a DVD or CD in the Rom and reboot the PC the ROM will see the Disc until I change the Disc the I get the error message Insert a Disc in to drive E: I called Hp support and they sent me a new Rom. I installed the rom. Tested It, and It worked great until an update message appeared. So I installed the critical updates and after the install the Rom stopped see CD's or DVD. The new Rom is a
hp DVDRAM GT31L SATA Cdrom. Can any one help?
DavidPK
03-13-2012 03:37 PM (1 days ago)
Hi,
First, try the automated fixit from Microsoft on the link below.
Windows 7 Vista Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type
exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Regards,
DP-K
walong
03-13-2012 08:12 PM (1 days ago)
I uninstalled the Rom in the device manager and rebooted the PC when It installed the Rom. It was working. I rebooted the PC to check to see if it would still work. No! CD or DVD. I booted again with the CD in the drive and It worked. I took that CD out and put in a DVD and I would not see the DVD. The same error as before Insert disc in to drive E:
Thanks! do you have anything els.
DavidPK
03-14-2012 03:04 AM (0 days ago)
Hi,
Can you let me know the full version of Windows you are using - ie Windows 7 Home Premium 64bit.
Regards,
DP-K