marcosampaio
11-19-2011 07:57 PM (117 days ago)
Hello,
I bought three weeks ago a HP laptop g series (model g6-1c45dx).
I have windows 7 64bits
From the very beginning it started to get the Ctrl key stuck, I found that strange and made some search over forum, outside HP database and in HP. One of the HP data base refereed on older HP computers the similar situation, but relating to the Alt key and HP referred that a BIOS update was needed.
As such I went to HP online service center to check if my BIOS was updated. as I had a F33 BIOS. I noticed that currently the updated BIOS for this laptop is F34. I have updated the BIOS.
However the problem remains the same as everyday, at least 1 time the Ctrl key gets stuck. Not the other keys only this one. And it didn't occur any leakage of drinks nor sugar, bread... nothing that could go under the keys.
Can HP try to give a solution for my problem?
thank you and kind regards,
Marco
I bought three weeks ago a HP laptop g series (model g6-1c45dx).
I have windows 7 64bits
From the very beginning it started to get the Ctrl key stuck, I found that strange and made some search over forum, outside HP database and in HP. One of the HP data base refereed on older HP computers the similar situation, but relating to the Alt key and HP referred that a BIOS update was needed.
As such I went to HP online service center to check if my BIOS was updated. as I had a F33 BIOS. I noticed that currently the updated BIOS for this laptop is F34. I have updated the BIOS.
However the problem remains the same as everyday, at least 1 time the Ctrl key gets stuck. Not the other keys only this one. And it didn't occur any leakage of drinks nor sugar, bread... nothing that could go under the keys.
Can HP try to give a solution for my problem?
thank you and kind regards,
Marco