yusuf-ahmed
02-16-2012 07:28 PM (28 days ago)
I am using a pavilion g6 1051ex
product no. : LP231EA
Windows 7 home premium 64 bit
when i check my bios version; it's : F.24

when i check the latest version on hp official website for my laptop model i found out that it's: F.51 .
so I used hp support assistant to check for latest updates, it said that there's an update for bios i applied changes, it started update and downloaded it then finished and asked for restart, i restarted the laptop, on the starting up process it went black and didn't start up .
so i shut it down by pressing shut down button, when i turned it on again and checked version bu hp support assistant; it said i still have F.24
so i checked for updates again, hp support assistant said that there are no updates, i checked history of updates, it said that bios update failed, there was a red " X " mark beside it .
HaggisCat
02-17-2012 12:33 PM (27 days ago)
It failed because you're not running NVIDIA G-Force Graphics card. See the screen shot on what that specific BIOS update is for.



According to your specs, your running ATI graphics.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02787082&tmp_task=prodinfoCategory&cc=us&dlc=en...

The HPSA is working correctly in the fact that it detected that the BIOS update did not apply to your machine and cancelled the update.

Here is version F.41 which applies to your AMD Graphics card.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-100492-1&cc=us&dlc=en&lc=en...

When manually installing a BIOS update follow these instructions.

Save the BIOS update to the desk top and install it from there, not from a temporary folder.

Disconnect from the internet by turning off your modem, but leave your WiFi button on.

Unplug any external USB devices and do not use any Bluetooth devices. You only want your adapter plugged in (must be plugged in) and the battery should be in place. Do not touch the laptop while it's updating.

Do not update your BIOS in the likely event of a power failure, in other words do not update it during a wind storm.

After it's finished leave it sit for at least 3 minutes before booting up. The hard drive light should be off and not flashing to indicate that the BIOS has finished updating. Even if the light is quiet, leave it sit for 3 minutes.

:smileyhappy:
Matt_Lo
02-17-2012 01:00 PM (27 days ago)
@HaggisCat

I just want to say that was an excellent catch. :smileyhappy:
yusuf-ahmed
02-17-2012 03:43 PM (27 days ago)
I am very thankful u noticed such an important detail
I downloaded the update from the link u gave me
and tried to install it, it asked for permission to replace files, i responded by " Yes to all ", at the end of the installation process, i got this;

frankly, i am not professional, sorry for wasting ur time, hope u could help me with this one.
:)
yusuf-ahmed
02-17-2012 03:49 PM (27 days ago)
One more thing plz
i checked that update u give me again and found this

that graphics card there isn't mine either
mine is AMD Radeon HD 6470m
HaggisCat
02-17-2012 04:12 PM (27 days ago)
Yes you are right about the ATI card being different and I did notice that. Very often the model of the graphics card does not matter in most cases as long as it applies to the given manufacturer itself, in your case ATI.

However in your case it may be different. Let the moderators approve your screen shots so I can see what is going on here and we'll go from there.

BIOS updates are not that critical especially if the update does not fix a specific problem that the update is supposed to fix. Some will out right disagree with me on this. Just because there is an update doesn't mean that it should be installed, although you should not be getting errors, at least not for the ones that are meant for your machine.

You're not wasting my time either, thanks though. :smileywink:


yusuf-ahmed
02-17-2012 04:16 PM (27 days ago)
if there was more than a kudos in this forum i would be giving it to u for sure.
thanks for following the issue, i 'll be waiting for ur answer
HaggisCat
02-18-2012 09:50 AM (26 days ago)
Here are all the BIOS updates from F.24 and onwards.

http://h10025.www1.hp.com/ewfrf/wc/previousVersions?softwareitem=ob-101957-1&cc=us&dlc=en&lc=en&os=4...

Go through them and take note of what they are supposed to fix under "Fix/Enhancement"

If none of the Fixes apply to you, then I would not update the BIOS. If you want to here is the link to F.34

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-99670-1&cc=us&dlc=en&lc=en&...

When you get to this window, click on the "Yes" button and continue, following my instructions I posted earlier on the procedure to update the BIOS.



When you click on the start button it should list in the empty spaces what your current BIOS is and the one you are about to update to. I haven't updated a BIOS in a while, but I think that is the way it's supposed to work.

I'll check and report back.

To confirm, when you click on the start button, the boxes will be filled in and you will get another warning. The steps to follow with in that warning are basically the same as my instructions that I posted earlier, with one exception. That is to make sure you have no memory cards inserted into the card reader slot.

I would say you're good to go. However if none of the BIOS updates apply to you or your computer and it's running well with no problems, I would not update the BIOS.
yusuf-ahmed
02-18-2012 12:57 PM (26 days ago)
i did what u said, i found out that f.32
and f.33 are what i am looking for so i downloaded f.32 and installed it then pressed start on that screen i showed u as u told me to do, it finished and restarted automatically, during start up after hp logo appeared the screen went black and kept like that for 15 min. or more, i got bored so i turned it off and on again, checked the version of bios , still f.24 .
i am giving up on this because i am gonna upgrade my operating system to a windows 7 professional anyway .
thanks for help .
:)
HaggisCat
02-18-2012 01:23 PM (26 days ago)
How ever you do your upgrade, make sure and create some recovery discs of your present W7 OS, so in case you run into problems you have something to fall back on. Use a good brand name and DVD+R, not rewritable.

That is strange why the BIOS would not update. :smileyfrustrated: