jerseyjeepster
03-01-2012 09:37 AM (14 days ago)
Pavillion g6 Notebook, Windows 7
My scheduled update through HP Support Assistant took place. When it finished I had no Internet connection. I received a message that my WiFi was not connected. I eventually rolled back to an earlier restore point and got Internet access. When I checked the WiFi adapter settings, I noticed that there are two wireless adapters listed. After the update there were none listed.
So, it looks like the update deleted or unistalled two adapters, one of which was the WiFi adapter that was in use.
Before the update there were these connections listed:
Local Area Network Connection - Realtek PCIe Family Controller (I think this is for the ethernet cable)
Wireless Network Connection - RaLink RT5390 802.11b WiFi Adapter (the one in use for WiFi Internet use)
Wireless Network Connection 2 - Microsoft Virtal Miniport WiFi Adapter
After the update this was the only connection listed:
Local Area Network Connection - Realtek PCIe Family Controller
Going back to a restore point before the update worked, but what happens when it updates again? How can I be assured that the update will not unistall or delete the WiFi adapter I use? Does HP know that this is happening?
Also, when I click on a title in the Help and Support Window (on harddrive, nt the Internet), I get a Notepad window with script and not a connection to the help subject I chose. This happens for all the links in the Help and Support page.
My scheduled update through HP Support Assistant took place. When it finished I had no Internet connection. I received a message that my WiFi was not connected. I eventually rolled back to an earlier restore point and got Internet access. When I checked the WiFi adapter settings, I noticed that there are two wireless adapters listed. After the update there were none listed.
So, it looks like the update deleted or unistalled two adapters, one of which was the WiFi adapter that was in use.
Before the update there were these connections listed:
Local Area Network Connection - Realtek PCIe Family Controller (I think this is for the ethernet cable)
Wireless Network Connection - RaLink RT5390 802.11b WiFi Adapter (the one in use for WiFi Internet use)
Wireless Network Connection 2 - Microsoft Virtal Miniport WiFi Adapter
After the update this was the only connection listed:
Local Area Network Connection - Realtek PCIe Family Controller
Going back to a restore point before the update worked, but what happens when it updates again? How can I be assured that the update will not unistall or delete the WiFi adapter I use? Does HP know that this is happening?
Also, when I click on a title in the Help and Support Window (on harddrive, nt the Internet), I get a Notepad window with script and not a connection to the help subject I chose. This happens for all the links in the Help and Support page.