rhavlick
12-30-2011 03:50 PM (75 days ago)
Hello,

I purchased the HP Pavillion P6-2014 and used an OEM clean version of Windows 7 Home Premium SP1 64 bit edition and wiped all of the pre-loaded software off of the computer. I also erased the recovery partitions since I didn't want any of that stuff on the drive.

At first after installing everything works fine. When I click the Start button then Shutdown, Windows will shut down, the keyboard, mouse, and monitor will shut off, except the power light stays on and the fan keeps running. There is no other activity. Something apparently still is running or there is a hardware / device conflict. There is only the keyboard, mouse, and 1 monitor plugged in. No other software is installed, so no anti-virus software, or other services running. If you press the power button it doesn't do anything (it doesn't turn the computer back on or off). If you press the keyboard, mouse, etc. it doesn't wake it back up. You must hold down the power button for 3 seconds, then it boots again.. Windows doesn't come back up needing to go into safe mode or anything.

If I restart, everything works fine. If I go into safe mode, I can't shut down, the system just freezes when shutting down, and the monitor will just say shutting down, but the system completely locks.

I spent 2 hours on tech support with HP today, we couldn't come up with any other ideas, so I re-installed with Windows 7 SP1 Home Premium x32 bit, and it fixes the problem.

I tried installing Windows 7 64 bit Professional edition too and that did the same thing.

There must be a driver or device conflict. I installed the drivers for the computer too and tried shutting down with them installed and before they are installed with the same results.

The HP Support person said to just order the recovery CD and re-install, however, I was hoping to keep an OEM clean copy install on the coputer and not a modified one. Has anyone else had this or can think of anything else?

Thanks.
lasvegaswireman
12-30-2011 09:19 PM (75 days ago)
I have installed Windows 7 Home Prem and/or Ultimate 64bit on a range of HP computers including an a1632x, p6130y, p6320y, p6787c, and p7-1026. None of my installations have had any issues like you have experienced.

Have you installed the HP Original Drivers or the eqiuvalent OEM drivers??? Install them and see if your issues go away. If they don't, try a new install of Windows 7 Home Prem 64bit and immediately install the drivers. Hopefully that fixes your problems.

Frank
rhavlick
01-02-2012 06:49 AM (72 days ago)
Thanks Frank, yeah it's odd. I did install the drivers from the HP site, not the OEM ones. Ultimately it's a driver issue that's not shutting down fast enough or at all which is causing it to hang. I've disabled all the devices too to see if I could figure out which it was, but didn't have any luck. Since everything is incorporated into the motherboard, I can't really pull things out to be for sure. Anyway, I have the system restore CD on the way, so hopefully that will fix.

Thanks.
NotVeryAmused
03-05-2012 05:32 AM (9 days ago)
Hi all,

I hope it is OK to post in this thread sine I have the same issue with a HP P6-2023de. Both, the P6-2014 and the P6-2023, have the same mainboard (Pegatron AAHD2-HY) and I was able to find more users that are experiencing this problem. In addition my P6 will not go into Sleep mode correctly and instead hangs as described in the OP.

This is really frustrating since it is a very nice computer that besides the shutdown/sleep problem runs just fine.

EDIT: I used the recovery DVDs to reinstall Windows 7 since I thought that the clean install of the OEM version might have caused this. After a system update using the Windows Update function I now have the same issues again.

EDIT EDIT: Followed the steps on HP and Compaq Desktop PCs - Computer Does Not Shut Down (Windows 7 or Vista)which didn't resolve my problems.
rhavlick
03-05-2012 07:17 AM (9 days ago)
What the issue is that there is a 64 bit device driver on one of the onboard devices that's not properly shutting down, so it's causing Windows to not complete the shut down or sleep operation. I wasn't able pinpoint which one it was though. What is strange is there must be some additional configuration somewhere on the recovery DVD's that is setup to correct this issue because re-installing the device drivers on the website doesn't fix only re-installing from the Recovery DVD or going to a 32 bit OS worked for me.

The only way I was able to correct this issue was to order the HP Recovery DVD's and re-format and re-install. I wasn't really able to get rid of all the free applications that they pre-load which is what I really wanted to do since that tends to slow down startup and shut down.

NotVeryAmused
03-07-2012 04:51 AM (7 days ago)
Thanks for the feedback. I have reinstalled Windows using the Recovery DVDs and the OEM version. In both cases I was able to shurdown and send Windows to sleep without any problems until I installed Windows updates. To confirm this I am currently installing all updates one by one to find the cuplrit.
I am not an IT specialist but I think that you are right, one of the device drivers (from the HP website) in combination with a Windows update might cause this behaviour. Also, another thing I noticed was that after installing one of the OEM drivers Windows all of a sudden took a significantly longer time to load then before (it currently takes 50 - 55s to pass the "Starting Windows" screen).
wskay
03-07-2012 10:29 PM (7 days ago)
Is hibernate enabled? It can do some pretty funky stuff with TSR programs.
NotVeryAmused
03-08-2012 12:01 AM (6 days ago)
Yes. Well, sleep mode is enabled. Initially (after installing Windows, no OEM device drivers), I had the "Hibernate" option in the Start menu and "Sleep" was greyed out. After installing the Nvidia graphics driver, I now noly have the "Sleep" option, "Hibernate" is greyed out.

I am going to reinstall Windows in UEFI mode now since installing it in legacy mode confused the Linux installer (GParted and GRUB threw error messages at me and screwed up the install). Ultimately I am going for a dual boot.