Absorr
03-04-2012 04:27 PM (11 days ago)
I came on my computer after a BiOS update and the sound did not worked. I tried to update my driver through Windows Update and through the HP Support Assistant and it did not work. Not even the headphones will work. I have looked inside of my Volume Mixer and it is playing sounds but I can't hear them. I have even tried restarting PC about 3 times now. Please help!
PC Info
OS: Windows 7
Product Name: HP Pavilion g6 Notebook PC
Serial Number: 5CG14808LT
Product Number: QC400AV
DavidPK
03-05-2012 02:56 AM (10 days ago)
Hi,
Try the following.
Download the IDT Audio installer on the link below and
save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55036.exe When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are
all showing as Status=
Started and Start-up Type=
Automatic Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K