k-man260
02-21-2012 12:49 PM (23 days ago)
My G6 series notebook frequently gives a performance alert High CPU usage,tech says they have done all they can do because they are just level 1 techs ,in order to get the problem resolved they have to transfer me to a higher level tech for a fee of $99,the machine is 3 days old ,after reading the posts here Im beginning to think it was a HUGE mistake to buy an HP laptop and should have gone with another brand,I have recommended HP to alot of ppl because of the tech support I have received with my desktop, but Im rethinking recommending them to anyone now if thats the best they can do
Dragon-Fur
02-21-2012 03:34 PM (23 days ago)
K-man,

I am sorry you are unhappy. You deserve to have a good experience with your computer AND with customer support. So saying, we move on.

There are a lot of reasons the machine might be complaining.

If you want to try and track down some of the reasons the CPU is maxing out, you can do some checking on your own, if you like.

I have no idea what you've done or been told. I will just touch lightly on a very few issues and let you take a look if you find any of them of interest.
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Performance issues can quickly arise if you are pushing the system in too many directions at one time. Unless you have multiple processors, computers do not do more than one thing at a time, they just do one thing at a time very fast and then do the next thing.

Are you a gamer?
Did you buy a computer set up for gaming? If not, and you still expect to use it for gaming, then you are going to have to sacrifice some of the pretty graphics and fancy setup so the computer can provide the needed compute power for your games.
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Plain and Boring Background:
Turn OFF any fancy background on the Display, especially if you have a background that changes the picture every so often. Too much resource used for this!

When you are gaming, turn off all the fancy "extras":


Control Panel > Performance Information and Tools > Advanced Tools >
Adjust the appearance and performance of Windows > Performance Options >
Select "Adjust for best performance" > OK

Turn all the fancy bits back on later... If you cannot stand to turn them all off, even temporarily, then turn off everything you can live without. Some of the nicer display functions are resource hogs.
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Resource Hogs!
Is there something running on the computer that is stealing resource? What is running? Have you looked?
One of the things that has cropped up again recently is this thing about the "HP Media Player" - the application should not be causing a problem, but if it runs amuck, it can steal resource (run away with CPU cycles) on an otherwise healthy system. I've not found a decent fix, it is a "bug", after all. I do know you can kill it, and shove it into remission with a manual start in "Services". This is not a beginner's option, unfortunately, but it does show you that there are "problems" out there than can make your system run slow AND that you can find them just by looking for them.

Maybe your system is slow because it is running a deep Anti-Virus Scan? You can see this by looking for it.

Maybe the system is slow because it is doing a backup.

Maybe the system is slow because it's already been infected by vicious malware. Horrible thought!


Start > search / type "resour" > Click on "Resource Monitor" You may also Right-Click on this and Send it to your Desktop to make a shortcut...

Look at what your computer is doing and see what is running. Learn about what is going on. Read the help file. Google the parts you don't understand. Do NOT touch what you do not understand.

NOTE: Do not leave the Resource Monitor running all the time .. IT uses CPU resource!
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The more you learn, the more you know, AND the better questions you can ask.
The better questions you ask, the better help you can get in return.

I hope you can have your faith restored and love your computer again.

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I hope this helps!

It is my pleasure to assist.

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Good Fortune! Year of the Dragon!






k-man260
02-21-2012 07:36 PM (23 days ago)
TY for your information,, we are pretty sure this machine was brought back to the walmart we bought it from and just repackaged and resold as new,, the solution we have chosen is to return it to the store for a different brand in the same price range,,one shouldnt have to do alll that to get a supposed new laptop running right ...