Sir_Patrick
02-19-2012 01:43 AM (25 days ago)
Hellow,

My laptop ( 6 mns old) doesn't pass the startup test.
Error log:
Hard Disk Failed: 9SLC3D-5M861J-XD0115G-60RL03
Hard Disk 1

The BIOS Diagnostic stopped with the long test on 50% and the log says:
Code: 0305 - 021812-222420

There was nothing wrong when i used it. No failure then or notes that a failure was imminent.
It stopt working when i tried to log on again. it just stopped at the windows startup screen.

Read on the forum that i have to contact HP ( within warranty)

Got 2 question now:

1) How could this happen? I use the Notebook on a regular basis, but not extreme. Always use it with care and don't take it outside my home. what can i do to prevend this??
2) how can i retrieve my precious files? I can't login anymore, but the rest of the Notebook works. I got an external harddrive, but can't retrieve anything now.
Got another Laptop so i can use that one.
Please Help!


DavidPK
02-19-2012 02:25 AM (25 days ago)
Hi,

The average lifespan of a Hard Drive is somewhere between 3 - 5 years, however some fail much sooner while other can last far longer.

As your notebook is still under warranty, contact HP and arrange to have the drive replaced.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

One possible way to try and retrieve your files from a non-booting drive is to follow the process detailed in the link below. The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive ) and I've often found it to be successful in retrieving data even from a failing Hard Drive. When you've created the CD, follow the instructions and see if you can back up your existing files.

http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windo...

Regards,

DP-K