ModestX
09-22-2011 11:53 AM (174 days ago)
Today I bought my new laptop - HP ProBook 4530s with i5 and radeon 6490M. Unfortunately after I've installed windows 7 64 Bit on it (as it came with SUSE Linux ). Now I cant make my 6490M work. Only the integrated video is working. Can you tell me what drivers I need to download? I tried everything on the ati site, but it tells me that this combination of OS and video card has no drivers available.
At the same time I noticed that many notebooks from the same probook series are sold with windows 7, so it seems illogical that there is no driver available. If that's the case I'd have to return the notebook - I won't need it if there is no way to use the discrete graphic under windows.
Paul_Tikkanen
09-22-2011 01:12 PM (174 days ago)
ModestX
09-22-2011 11:14 PM (174 days ago)
Is it going to work on windows 7 ultimate 64 bit? Do I need to make any BIOS updates?
morfijs
09-23-2011 12:09 AM (173 days ago)
i have same problem with windows 7 ultimate 64bit. I downloaded this driver but in midle install it stops and tell than i have no access(intsall i runned by administrator) then it runs ati catalyst. install it, but there is not ati video card working, but intell.
P.S.
Sorry for my english, i'm form LV :)
Paul_Tikkanen
09-23-2011 07:40 AM (173 days ago)
Hi:
From the last person who posted below it doesn't sound like the driver installs. You don't need to update the BIOS.
I don't know why it doesn't work. It should have.
Paul
natolv
10-17-2011 10:49 AM (149 days ago)
Same problem for me. Even if I install driver from HP page, for win7 32 bit, I still can`t open ccc.exe and switch to ATI graphics. Please help, I`m sick of trying to solve this problem...
MassiveButter
11-23-2011 10:00 AM (112 days ago)
I am an angry recent buyer of HP hardware, and as such my post shall evidently be a little bit on the hysterical side, after trying to resolve this issue for a whole day.
As you've probably guessed by now the above solution doesn't work. Simply put, at least in ProBook 4530s' case, the above mentioned driver is ineffective. The BIOS, obviously, doesn't have an option that should be elementary and basic - to choose which graphics card you want to use. It only has a "switchable graphics" on / off tick, it's purpose being that to disable the dedicated video card (or "discreet" in flabbergasted HP language).
The Switchable Graphics "feature", as much as I can gather, has been a joke from it's very implementation. The internet being practically swarmed with issues of compatibility and poor driver / manufacturer support regarding the so called feature.
There is simply no way to enable video acceleration in Windows. Firstly, the OS doesn't in any way use the Radeon Graphics card (even when it's set to "Performance GPU card"). So my first thought was that "Ok, maybe I can just properly use the Intel HD card". Wrong again! There is no way to effectively use the integrated card. The Intel HD drivers from the HP site gives an infuriating error "your computer doesn't have the necessary requirements" - this coming form the HP driver site for my respective model.
I didn't pay for a laptop that can't even properly animate the minimizing windows... This is a bad joke.
Aytza
11-26-2011 02:18 AM (109 days ago)
I try this and still not working....I can't see my ATI video card driver...........I am sick of HP solutions
Aytza
11-26-2011 02:20 AM (109 days ago)
It is someone who can help me .....please.......I wait a solution thanks
riju333
12-12-2011 11:17 AM (93 days ago)
I have an HP Probook 4530s, Intel Core i3 , 4 GB Ram, . I want to be able to play a game like adn hd movie but not not working . Any reccomendations? And no guesses please, I want something that will work on my laptop. Please and Thanks.
aerozg
12-14-2011 02:24 PM (91 days ago)
I have also bought a 4530s (LW843EA) and today my laptop gave me a BSOD stating there is a problem with the atikmpag.sys. I have Win 7 Ultimate 64bit installed and everything worked perfectly. I tried updating from the ATI website but the drivers don't work. The new drivers were released yesterday, but are nowhere to be found on the HP support/drivers website. The old drivers give me the BSOD, why is that happening? If they worked until today, why shouldn't they continue working, regardless of the new drivers being released? Doesn't make any sense.
And this Switchable Graphics "feature" **bleep** is that? I don't need two graphics adapters, can i just disable it in BIOS and use only the ATi 6490M?
Paul_Tikkanen
12-14-2011 02:28 PM (91 days ago)
Aquadig
12-15-2011 06:11 AM (90 days ago)
Hello. I had the same problem but I resolved it. No change BIOS settings.
Open Catalyst Control Center -> preferences standard view -> Energy -> Swichable Graphics Methods -> you have to choose MANUAL.
Then restart and update the drivers
aerozg
12-19-2011 11:58 PM (86 days ago)
Update the drivers? From where? The drivers from the ATi site will not work, only HP drivers will work. I have tried it anyway and it really doesn't work.
I have cleaned the drivers and installed them again, and it worked until this morning, when it gave me the atikmpag.sys BSOD again.
This is very frustrating. I have a lot of work to do, and can't make my laptop work.
AttilaAmbrus
01-10-2012 08:33 AM (64 days ago)
So what is the solution.....?
i have 3 laptops. all of them hp probook 4530s with switchable graphics.
i spent all day trying to fix them.
so what did you do? did you send it back to the store?
its intresting beacuse it does install ati catalyst if you try it severel time (at first install i've seen Blue screen of death). in device manager i can see both of them and stiil cannot switch.
aerozg
01-10-2012 08:50 AM (64 days ago)
I uninstalled the ATi drivers and installed only the Intel HD drivers. This process took several tries, disabling the ATi card in the Device Manager, sweeping and cleaning the ATi drivers with an app called "Driver Sweeper" (
http://phyxion.net/item/driver-sweeper.html) and installing only the intel drivers, going in and out of Safe Mode...etc. I honestly don't know how i managed to do it, but now at least i got my laptop working with no more Blue Screens and me pulling my hair out.
In my Device Manager, the ATi card now sits marked with a yellow exclamation mark and named "Standard VGA graphics adapter". I am not feeling adventurous and i am not touching it as i don't want to open the Pandora's Box and unleash another week of frustration and madness on myself.
I see there are new official HP drivers out, dated 15. Nov. 2011, but like i said, i am not feeling adventurous.
(
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=uk&prodTypeId=32... I am really dissapointed, next time i am buying a laptop it definitelly will not be an HP.
AttilaAmbrus
01-10-2012 09:08 AM (64 days ago)
Thanks!
i will try again tomorow.
I feel bad because i 3 diferent persons ask my opinion to buy a laptop....as christmas gifts.and i told them to buy an HP and now they end up at my place trying to fix them.
aerozg
01-10-2012 09:35 AM (64 days ago)
Oh lucky you :) I also recommended this laptop to people i know. The 4530s received good reviews from all around the world as a nice affordable all-rounder, so i went out and got it. I now regret that i did. I hope you manage to fix it somehow for you friends, and in your defense, you can point them here and also blame HP for not giving the official support they are required to give.
I have now tried to install the new ATi drivers and the laptop went ballistic again, with the same old BSOD stating atikmpag.sys caused the problem.
Neverending story.
oleg5416
02-01-2012 12:51 PM (42 days ago)
why do you think it solved? laptop is still using intel video adapter instead of ATI Radeon, I read that I should update bios I done it but , for this version of bios I cannot set fixed for switchable graphics, and gl application is still running on intel , I think, hp should provide a clear instruction how to disable intel video adapter and still this issue is not resolved for me.. thank you for answer
aerozg
02-07-2012 05:49 AM (36 days ago)
It works!
I updated the BIOS to the currently latest version F.20 (11 Oct 2011) this morning. I used HPQFlash Utility to update the BIOS directly in a Microsoft Windows Operating System environment. After that i reinstalled the graphics drivers and it works. I have manually set the graphics to High-performance GPU (meaning 6490M) and it works fine.
For now.
I will take this with a grain of salt.
Or an ounce.
I hope this lasts a while.
usmanyo
02-08-2012 12:52 AM (35 days ago)
can somebody tell me the reason i cant update the drivers for catalyst control center directly from the AMD website? because HP hasnt put the latest drivers up on their website yet! i still have the 2011 version and the 2012 version is OUT!
aerozg
02-08-2012 02:28 AM (35 days ago)
Read the second post in this thread, page 1.
Unfortunately, if you have switchable graphics in your laptop you cannot use drivers from ATi website, you can only use drivers from HP.
HP packages these drivers together in one single package (Intel+ATi) and this is the only way to install and update them.
oleg5416
02-08-2012 02:33 AM (35 days ago)
yes, HP should update his driver as soon as ATI does, I think that software support in HP is much worst than Lenovo or Dell, they do good hardware but not good quality software, I rather never buy again HP.
aerozg
02-08-2012 03:21 AM (35 days ago)
HP is first and foremost a hardware company, and hardware engineers don't care much about software. That's why they have a long history of poorly written or just plain bad drivers, a number of useless software and the most annoying preinstalled bloatware. A big corporation that is divided between product designers, software engineers and hardware engineers with the clueless management on top. They don't really have a sense of the individual buyer and care more about quantity than quality. If only Steve Jobs was alive, he could overtake HP and give us some integrated quality products that we can actually use completely, with little less frustration and little more work done.
As for the graphics drivers, I think we can expect the updated version in less than a month.
usmanyo
02-08-2012 09:06 AM (35 days ago)
i hope it does.. thanks for the info bro!
Petar123
02-09-2012 09:40 AM (34 days ago)
Hello,
Is it possible to use and radeon 6490M on windows xp? I can't find driver..
aerozg
02-09-2012 11:26 AM (34 days ago)
aerozg
02-09-2012 11:28 AM (34 days ago)
aerozg
02-09-2012 11:30 AM (34 days ago)
usmanyo
02-09-2012 11:33 AM (34 days ago)
dude will it says its for the 7470m card... will these drivers be ok with the 6490m? and these include the catalyst center and everything?
aerozg
02-09-2012 11:46 AM (34 days ago)
Petar123
02-09-2012 11:49 AM (34 days ago)
Hello,
I have ProBook 4530s, and I wonder is it possible to just use Amd radeon 6490M on Windows XP Pro? I can't find solution anywhere, my probook is to slow with intel HD.. Thanks.
aerozg
02-09-2012 11:58 AM (34 days ago)
I don't see a official ATi Radeon driver on the HP support website.. i guess it's time to switch to Vista or Windows 7 for you :)
Petar123
02-09-2012 12:18 PM (34 days ago)
I can't because I use some program's that are only working on XP. :(
usmanyo
02-09-2012 12:58 PM (34 days ago)
dude i installed the drivers you mentioned, and my card stopped working, it wasnt getting detected on the ccc and couldnt switch over to the radeon graphics from intel, therefore i restored back to the original version. i think even though 7470m is the new name for 6490m, they both need their own drivers or something,
Petar123
02-10-2012 01:30 PM (33 days ago)
:smileysurprised:
aerozg
02-11-2012 12:33 AM (32 days ago)
usmanyo wrote:
dude i installed the drivers you mentioned, and my card stopped working, it wasnt getting detected on the ccc and couldnt switch over to the radeon graphics from intel, therefore i restored back to the original version. i think even though 7470m is the new name for 6490m, they both need their own drivers or something,
What laptop do you have?
usmanyo
02-11-2012 12:08 PM (32 days ago)
probook 4530s i5 2.4, 4 GB RAM, ATI RADEON 1GB 6490m.... i restored my pc to the time before i installed the drivers, i even tried and UPDATED my BIOS to see if the drivers worked! and they didnt, i cant even switch between mu intel card and ATI, however my card was showing up on the device manager thingy. And now i have a new PROBLEM! my PC wont wake up after going to SLEEP!! >:/
007xico
03-13-2012 07:28 AM (1 days ago)
Hi,
does anyone knows how to see which one of the graphic card are being used?
I wanted it to use the best one all the time.
I found out how manually assign programs going to switchable graphic card settings but for example i change the Virtua Tennis 4 to high perfomance but it still says Intel Hd when should use Amd.
If i change to manually the switchable graphic cards,
V Tennis 4 uses Amd but Dirt 3 crashes windows 7 and have to unplug it.
I looked everywhere online and there is nothing clear about how to get use this switchable graphic cards.
Thanks.
Edit :
I think i foud an answer
http://www.youtube.com/watch?v=NVDiN06fiOU&feature=related